Calls/ Growth Widget: Add Call Icon to Initiate Voice Calls (Click-to-Call widgets)
Suhana Hamzah
Business Problem:
As a business offering voice support, I want visitors to initiate a voice call directly from the Growth Widget so they can choose between messaging or calling - depending on preference or urgency.
Desired Outcome:
- Display a call icon alongside the message button in the Growth Widget.
- When clicked, initiate a call via available channels (e.g., WhatsApp Calls, Telnyx VoIP).
- Allow visitors to start a call when voice channels (e.g., WhatsApp Call) are available and permission is granted.
- Give users flexibility to escalate from chat to voice when needed.
Use Cases:
- Customers in industries like real estate or healthcare prefer voice interaction.
- Businesses with Telnyx VoIP or WhatsApp Calls enabled can drive higher engagement and conversion via voice.
Current Workaround:
Businesses must manually share a call link or wait for the agent to offer a call. There’s no native “Click-to-Call” entry point from the widget.