You can now receive and save sent to you via When someone shares a , you’ll see it directly in the Inbox — and with just one click, you can add them to your Contacts list.

No more copying and pasting — saving shared Contacts is now quick and effortless!

You can now view transcripts for audio messages processed by AI Agents—no playback needed. Transcripts appear right below the message bubble on both web and mobile, making it easier to review conversations, understand what was said and verify AI responses at a glance.

Enjoy clearer, more transparent conversations with AI! ✨

Say goodbye to replaying recordings or digging through long transcripts. With AI-powered summaries, you get a clear, concise breakdown of every call.

Each recorded call now comes with an AI-generated snapshot highlighting key points and next steps, making follow-ups and handovers smoother than ever. You can quickly the summary or it for external sharing.

Learn more about setting up call recording and transcripts here.

We are announcing the respond.io MCP Server — an open-source implementation of the Model Context Protocol (MCP) that makes it easier for developers to connect AI assistants and automation tools to the Respond.io API.

👉 Learn more

Just like on web, you can now transfer live calls right from the mobile app, helping you stay responsive wherever you are.

From the app, you can:

Whether you’re in the office or on the go, delivering seamless support is just a tap away.

You can now transfer active calls to another agent from the web app without ending the session. Add a note for context so your teammate can jump in seamlessly and help customers faster.

Perfect for:

Learn how to transfer calls with WhatsApp and Telnyx

📱

AI Agents just got a massive upgrade. With a revamped technical architecture, they now think, plan, and respond more intelligently than ever.

Under the hood, AI Agents now run on an upgraded architecture powered by , bringing faster reasoning, lower latency, and smoother performance across the board.

⚡ Reduced latency makes multi-step tasks quicker and interactions feel more natural.

✍️ Add richer roles, rules, and guidance for more advanced setups.

🎯 Expect clearer reasoning and smoother behavior across key scenarios.

Your AI Agents just got smarter—they can now understand and respond to voice messages and audio recordings!

Whenever a customer sends an audio file in a conversation with an AI Agent, it will be automatically be used as context. This means more accurate responses, especially in real-world scenarios where customers prefer speaking over typing.

Make every word count—text or voice!

Enjoy smoother collaboration between your team and your AI Agent! Human agents can now seamlessly step into an ongoing AI-handled conversation — giving you the flexibility to respond personally whenever you want.

💬 — When your AI Agent is chatting with a Contact, click to join the conversation instantly in the Inbox module

🤖 — The AI Agent pauses automatically so you can continue the conversation without disruption

👤 — The conversation is instantly assigned to you, keeping context and continuity

We’ve optimized how our mobile app consumes your internet data.

Whether you're switching between screens or refreshing content, it now sends fewer, more efficient network requests. This helps you save data while enjoying the same great performance.

Enjoy a faster mobile app on the go! 🌍