Changelog
Follow up on the latest improvements and updates.
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We’ve enhanced mobile notifications and added a touch of physical feedback to elevate your app experience.
Haptic feedback: Feel the difference
Enjoy a more tactile interaction with soft and responsive haptic feedback for swipes, long holds, and actions like starting/stopping voice recordings.
Smarter notifications, faster responses
- Quick reply: Respond to messages directly from the notification drawer for faster communication.
- Image previews: View shared images instantly in notifications for better context.
- Notification grouping: Notifications are now neatly grouped by conversation for better organization. Expand or collapse groups as needed.
Update your respond.io Inbox app now to explore these improvements! 🚀
Our Lifecycle feature now includes a dedicated Workflow Trigger, Workflow Step, and also Webhooks, giving you even more power to automate your sales process and streamline CRM workflows.
With these new updates, you can:
- Automatically activate actions around Lifecycle Stage changes.
- Integrate smoothly with CRMs like Salesforce and HubSpot.
- Keep your sales processes efficient and consistent across platforms.
You can also get started even faster by using our Google Sheets template. Use it with the Lifecycle Trigger or Step to capture key data and track conversion and drop-off rates. Download it here to start automating your sales process today! 🥳
Start automating actions based on Lifecycle Stage changes
Use the
Lifecycle Updated Trigger
to build workflows that activate whenever a Contact’s Lifecycle Stage changes. This makes it easy to automate follow-ups, CRM updates, internal notifications, and more.Automatically update Lifecycle Stages in Workflows
With the
Update Lifecycle Step
, you can seamlessly move Contacts through Stages within workflows—perfect for lead qualification, engagement tracking, or closing sales with automated Stage progression.Sync Lifecycle data across platforms with Webhooks
Integrate Lifecycle Stages with external tools using
Lifecycle Updated Webhooks
. Notify CRMs like Salesforce and HubSpot whenever a Contact’s Stage changes to keep your data up-to-date across platforms. Learn more about using webhooks here.
Customize actions with branch conditions
Add
Lifecycle Branch Conditions
to direct Contacts down different paths based on their Stage, personalizing actions and messages to match where they are in the funnel.Start automating your sales process on respond.io today! 🎉
We’re thrilled to announce that
WhatsApp Business calling API
is here! 🎉 WhatsApp Calls is currently in closed beta
and available to selected organizations in Mexico, Brazil, India, and Indonesia. Don’t worry, it’ll be available to all respond.io users soon! Why use WhatsApp Calls?
Easily connect with your customers through voice calls directly on the platform, offering a more personalized experience, making it perfect for sales and support.
Receiving calls
Customers can now call you from their WhatsApp app, and these calls will appear in your respond.io Inbox! Handle customer calls and chats in one place to keep your conversations organized.
Making a call
Easily call your Contacts! Initiate voice calls (with Contact’s permission) directly from the respond.io Inbox, simplifying communication and saving time.
Whether you’re chatting or calling, keep the conversation flowing all in one place. ✨
Want to try out WhatsApp Calls when it’s available? Let us know by filling out this form.
Connect your TikTok ads account to respond.io and start using Lower Funnel Events to:
- Capture conversionsfrom TikTok ad interactions.
- Build Workflowstriggered by TikTok ad engagement.
- Send conversion databack to TikTok for real-time optimization and insights.
This integration is designed to help you fine-tune your ads for more valuable leads and higher engagement.
Connect your TikTok ads account to start tracking conversions
You can now link and manage your TikTok account under
Settings > Integrations
. This will enable the new Send TikTok Event
Workflow Step.Effortlessly track which TikTok ads are driving conversions and send engagement data back to TikTok to optimize your campaigns for better results.
Send Lower Funnel Events with Workflows
We’re introducing a
new Workflow Step: Send Lower Funnel Event
. This lets you send events directly to TikTok whenever leads convert, enabling you to:- Activate tailored Workflowswhen users engage with your TikTok ads.
- Gain real-time metricsto track ad performance and audience response.
To get started with TikTok Messaging Ads,
managers and owners
can connect their TikTok Business Account to respond.io with our new TikTok Ads integration to:- Track conversations originating from TikTok Messaging Ads.
- Create tailored Workflows based on your TikTok Messaging Ads.
- Send event data back to TikTok for performance tracking and ad optimization
This integration will help you better understand your audience and optimize your ad campaigns on respond.io.
Track conversations from TikTok Ads from the Inbox module
Identify and track which TikTok ad led to a conversation in your Inbox module, providing valuable insights into your ad performance and audience engagement.
Create Workflows with TikTok Ads
Set up Workflows that trigger when your customers interact with your TikTok Messaging Ads, enabling tailored customer experiences and improved ad management.
Send Event data to TikTok
Automatically send interaction data back to TikTok to help track ads and optimize their performance, ensuring you have comprehensive insights and increase ROI for your ad campaigns.
We’ve improved the way incoming messages are processed, ensuring smoother handling even during busy times. By transitioning to a Lambda-driven, serverless system, the processing power automatically adjusts based on demand, only using what’s needed at any moment.
This upgrade means messages are processed almost instantly, with up to
99.9%
improvement in processing speed, ensuring near instant message delivery and a more reliable experience, even with high traffic.Enjoy a faster, smoother messaging experience! 🎉
We've implemented virtual scrolling in the
Inbox
and Contacts
modules. This means only visible content is rendered, making conversations load faster and scrolling much smoother. Now, you can navigate effortlessly without any delays.Enjoy a faster, more responsive scrolling experience! 🎉
We’ve made
the app faster and more responsive
, particularly in the conversation and chat screens. Launching the app, whether from the background or fresh, is now significantly quicker. On average, launching from the background is 65% faster
, while launching from a fresh state is 30% faster
, giving you a smoother overall experience.Enjoy a quicker, smoother respond.io on the go! 🤩
Connect your Meta Business account to respond.io and use the Meta Conversions API to:
- Track conversionsfrom Meta apps like Facebook and Instagram.
- Create Workflowsbased on Meta ad interactions.
- Send event databack to Meta for performance tracking and optimization.
This integration helps you optimize your ads for higher-quality leads and improved ad performance.
Connect and manage Meta accounts for better ad tracking
You can now connect and manage your Meta accounts under
Settings > Integrations
. This supports the click-to-chat ads
Workflow Trigger and the new Send Conversions API Event
Workflow Step.Easily track which Meta ads lead to conversions and automatically send interaction data back to Meta for optimized campaign performance.
Send Meta Conversions API events with Workflows
We’ve added a
new Workflow Step: Send Conversions API Event
. With this, you can send Purchase
or Lead Generated
events directly to Meta when leads convert, allowing you to:- Trigger personalized Workflowswhen customers interact with your Meta ads.
- Gain real-time insightsinto ad performance and customer engagement.
Introducing
Lifecycle
— your solution to effortlessly organize and manage Contacts based on where they are in your sales process. Get instant clarity on each Contact’s journey, from lead to customer, by tracking their progress with just a few clicks.
Watch our video for a quick overview, or keep reading for all the details!
Effortlessly organize Contacts with Lifecycle Stages
Lifecycle allows you to move Contacts through predefined Stages like
New Lead
, Hot Lead
, Payment
, and Customer
. Need more flexibility? Customize the Stages to fit your unique process—add new Stages, rename existing ones, or edit descriptions to align with your sales flow.
New Contacts are also automatically assigned to a default Stage when they send a message, helping you stay organized from the very first interaction.
Manage and customize Stages in both Inbox and Contacts modules
In the
Inbox module
, you can track and update Stages for each Contact. Additionally, you can filter conversations by Stage, allowing you to focus on the right leads and follow up with precision.
Owners and managers can also segment and filter Contacts by Stage in the
Contacts module.
Streamline your sales process
Lifecycle helps you simplify and organize your sales process, giving your team the context they need to manage conversations effectively and convert leads faster.
Learn more about how to enable and use the Lifecycle feature here.
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