We’re excited to introduce stickers on respond.io! Stickers are a popular medium of expression among customers. The inability to receive them prevents businesses from acknowledging customers who start a conversation with a sticker or understanding customers’ emotions during chats.

To help you engage with leads and build strong customer relationships, respond.io now supports the receiving of from the following popular channels:

For plan users and above, we have also updated our to include as a new incoming message type so you can be notified when customers send you stickers.

Additionally, we have enabled the use of stickers as an incoming message trigger in .

We hope that these new features enhance your respond.io experience and help you better connect with your contacts. If you have any questions, please contact our support team.

Respond.io’s Broadcast Module gets a comprehensive revamp! Check out the host of improvements and new features that will make sending broadcasts even easier and elevate your messaging strategy.

The standout feature of the revamped Broadcast Module is Contact Segment, which allows you to create segments based on Contact Fields, Tags or conditions. This new capability lets you easily and precisely define a target audience for each broadcast.

Defining conditions for each Segment also means Contacts will automatically enter or exit a segment depending on their condition fulfillment! Refer to this guide to create a segment in the Contacts Module now.

Don’t limit broadcasts to channels your Contacts may not be as active on or risk spamming them by sending duplicate messages across channels to gain their attention.

Instead, broadcast messages to the last channel a Contact interacted with. This increases the visibility and potential engagement rates of your broadcasts.

You can also send unique content for each channel according to its supported capabilities — such as images, emojis, Facebook Message tags or WhatsApp template messages — and exclude specific channels from the broadcast if you like.

Need to tweak your broadcast or audience targeting? Instead of deleting a broadcast and rebuilding it from scratch with the right content and settings, you can now simply edit it.

With the new release, broadcasts are created in draft status by default and will remain there until you schedule or send them. This allows you to make changes or reschedule broadcasts up until the last minute.

The all-new broadcast builder lets you configure a broadcast across multiple channels simultaneously, preview each message and send test broadcasts.

In the Target Audience section of the builder, you can also view the estimated number of messages that will be sent across channels and the number of recipients who will receive the broadcast.

It will even detail the number of target audiences who fulfill the Segment criteria but are excluded as they are not present on the selected channels to aid decision-making about channel choices.

Perhaps you want to control your broadcast send rate so your bulk messages are delivered faster or slower than usual.

Now, you can customize the send rate to broadcast messages at the rate that works best for your business.

Note that this is an add-on feature, so please contact our sales team to learn more.

We are excited to announce the latest updates to our platform! Check out what's new below:

We had expanded our Workflow Templates library. The new Workflow Templates are designed to help you streamline your customer service process and get more insights into your customers' needs. Here are some of the new templates and their use cases:

Check out all the new templates now to see how they can improve your customer service process.

Finding the right WhatsApp template just got easier! We have added filters for languages and categories to the WhatsApp Template Manager, and you can now preview templates including headers and footers, not just their content.

Say goodbye to endless scrolling! You can now quickly find the right WhatsApp template with our new search bar and filters. Plus, you can preview the content of each template before selecting it.

The Shortcut button has been moved to the top of the screen, making it easier to trigger shortcuts even when the message composer is blocked.

No more starting from scratch! Filters applied in reports will now be retained, so you can continue with your preferred filter configuration.

We're excited to announce the release of our new webhooks events 🎉. Want to stay updated on critical events happening in respond.io? You can now receive notifications about these events or automatically provide information to other platforms when events occur in respond.io.

The list of supported events includes:

To get started, go to and configure your webhooks. You'll be able to specify which events you'd like to receive notifications for and provide the URL (endpoint) where you'd like to receive these notifications.

For instance, you can sync all messages on respond.io with an internal database by setting up webhooks to send all incoming and outgoing messages on respond.io to the desired endpoint.

To learn more about webhooks and how to use them, check out our documentation here.

The new Webhook feature is only available for users and above.

We hope you enjoy this new feature! If you have any questions, please contact our support team.

Google Business Messages is now a supported messaging channel on respond.io. 🥳 This allows customers to reach you through multiple entry points, including Google Search, Google Ads and Google Maps.

Customers who land at these touchpoints can message you directly from the same page to make reservations, inquire about product availability, check opening hours during holidays and more.

To get started, create a Google Business Profile. Then, connect your Google Business Profile to respond.io to start receiving and responding to messages in your respond.io inbox.

You can even add Google Business Messages as a standalone widget or as a channel in the multichannel widget on your website.

Other supported functionalities for Google Business Messages include Workflows automation, Dialogflow, Zapier 2.0 and API 2.0.

Feel free to contact our support team if you have any questions about connecting Google Business Messages to respond.io.

Respond.io’s Workflows receives a powerful upgrade: The ability to trigger Workflows externally via webhooks.

Previously, Workflows could only be triggered by events within the respond.io platform, such as new conversations or Contact Tag updates. Now, two-way integration allows Workflows to be triggered by events in external applications like CRMs or Shopify through incoming webhooks (HTTP POST requests).

In short, Workflows can be triggered internally or externally to sync information between platforms, prompt actions on respond.io or send messages about events on third-party platforms. For instance, updating a contact’s information on Hubspot could trigger a Workflow to update their profile on respond.io.

Let’s check out the new feature.

Design Workflows that can be triggered by external events with the new Incoming Webhook Trigger. Follow the below steps to set and configure this Trigger.

You can also store payload data items in the incoming webhook as variables to be used in the Workflow.

For example, create an order confirmation Workflow that saves order numbers on Shopify as variables. When customers make a purchase, the Workflow will send them a confirmation message with the order number.

The Incoming Webhook Trigger is only available for users and above.

The new and improved Zapier integration is now available! 🥳 Here’s your ticket to building more comprehensive automation with over 5,000 applications. Updates include more triggers and a host of actions on the application or respond.io for more intuitive use.

To get the new version of the Zapier integration, go to Generate an API key that will authenticate your Zapier account with respond.io.

Previously, the Zapier integration only supported two triggers: New contact created and New or Updated Custom Field. The range of new triggers makes a variety of use cases possible:

In a similar fashion, the legacy Zapier integration did not allow for any actions to be performed. The new integration supports a host of actions to choose from, including:

And many more!

Check out the Zapier application page here to explore all the available triggers and actions. Keep an eye out for the respond.io Zapier templates coming soon to help you get started with popular applications such as Hubspot, Shopify, Magento, Salesforce and Pipedrive among others.

Respond.io’s legacy Zapier integration will be deprecated on 22nd of March.

Fret not, existing users — Zaps that currently use the legacy Zapier integration will continue to run until the deprecation date. To ensure no disruption to your workflows, we encourage you to update all existing Zaps to access the new triggers and actions.

We are pleased to announce that the respond.io platform now has a virus-scanning feature.

All files uploaded to and received on the platform will be automatically scanned for viruses. If a virus is detected, the file will be inaccessible immediately. Users who attempt to click on or open the affected file will see an “Access Denied” error screen to avoid any engagement with the virus.

This ensures a more secure user experience for all respond.io users. The feature has already been implemented and requires no input or actions on your part.

To help you grow your customer base, we’ve built a dedicated module that will convert website visitors into contacts on respond.io.

If you use web chat, you know the struggle: Visitors can chat with you anonymously, the chat ends as soon as they leave the site and there’s no conversation history saved. Even if you have a contact form on your web chat, they might fill in false contact details. With the new , you’ll never lose a lead again.

The can be found under . It allows you to create and manage messaging widgets on your website so visitors can connect with you on their favorite messaging apps. Not only is this convenient for them, but it also makes sure their contact details and conversation history are saved on respond.io.

Let’s explore some of the cool widgets.

Display all your messaging channels! This widget allows you to add connected messaging channels on respond.io into the chat button so website visitors can select their preferred channel.

To add new channels, make sure they’re first connected to respond.io. You can then select them from the list of available channels under .

If you want site visitors to chat with you on a particular channel (e.g. WhatsApp), create a single channel widget. We support widely popular messaging channels like WhatsApp, Facebook, Instagram, Telegram, Viber, LINE and more!

The QR code generator has been upgraded and relocated! It’s been moved from the to the for more intuitive access. As part of the upgrade, QR codes for all connected channels can be generated quickly by just selecting the channels from a dropdown list instead of having to reconfigure the ID for each channel.

Lastly, the Website Chat Widget has also been improved. Previously, all the channel icons on the website chat header were in white. This limited their visibility if your website chat's theme color was white or a similar shade, as the icons would blend into the header.

Now, you can make these icons more recognizable and visible by changing them to their standard colors. Just go to Channels > Web Chat > Customize > Header Elements> Channel Icons Color. Click on the dropdown to switch them from White to Colored.

We’re excited to announce that the respond.io platform is now available in these new languages:

You can easily switch your platform language to any of these languages by going to New users can select their preferred language on the sign-up page before creating a respond.io account.

Similar to our Arabic language release earlier this year, choosing Hebrew as your platform language will switch all platform interfaces to a Right-to-Left (RTL) view. This provides a more personalized and familiar view for Hebrew-speaking users.

For this release, the language change is limited to platform use and won’t apply to emails and video subtitles yet. If you want to see these added soon, post a feature request here.