Changelog

Follow up on the latest improvements and updates.

RSS

Calls Transcript
You can now
view call transcripts
for your recorded calls!
Each
new
recording automatically generates a transcript you can review anytime — no need to replay the entire call.
  • Access transcripts directly from the
    Contact Side Drawer
    to revisit conversations easily.
  • View and analyze them in the
    Reports module
    for better insights and performance reviews.
Make follow-ups faster, reviews more accurate, and coaching easier than ever.
📱
Note: We are bringing this feature to our mobile app soon. Stay tuned!
🚀 
Changelog - AI Agent Improvements
We’ve upgraded AI Agents so it can now batch Contact field updates instead of handling them one by one. This makes updates more efficient, reducing processing time and ensuring smoother, faster AI actions.
Enjoy quicker, more reliable Contact field updates without waiting around! 🎉
AI KS Improvement (New New2)
Manage knowledge sources more easily and give your AI the right context with new improvements!
Here’s what’s new:
📂
More storage
— Your workspace can now hold
20× more content
across knowledge sources
📝
Richer formats
— Support now includes .csv, .docx, .pptx, .ppsx, and common image formats alongside .pdf and .txt
🔗
Multiple URLs
— Add up to
5 additional URLs
to a single website source for broader coverage
⚙️
Advanced settings
— Fine-tune crawls with adjustable depth, and use
include/exclude URL globs
to capture only the pages that matter
Why you’ll love it:
  • Bring in richer content without hitting limits
  • Capture knowledge across more file types and formats
  • Keep your website sources more complete with fewer manual steps
To explore all the knowledge source upgrades we’ve made, learn more here.
Email_ MM Lite API (1)
Since September 24, 2025,
all new WhatsApp Business Platform (API) Channel connections are using the new and optimized Marketing Messages via Meta’s new MM Lite API endpoint by default.
MM Lite is Meta’s latest solution for direct marketers,
offering smarter optimizations and more dynamic message limits compared to the traditional Cloud API.
This means your high-engagement marketing templates can reach even more customers — delivering better results!
MMLiteMetaGuide-ezgif
Already connected a WhatsApp Channel on respond.io before September 24? Great!
You can
easily migrate your existing Channel to MM Lite
on your WhatsApp Manager in just a few steps:
  1. Check your email from Meta about MM Lite.
  2. Click the CTA button in the email.
  3. Accept the terms and conditions for the feature in your WhatsApp Manager.
You’re all set! Enjoy more flexibility and better performance with MM Lite today! 🚀
Note: if you haven't received an email, you can directly check your WhatsApp Manager to upgrade to MM Lite if eligible.
Call recording_Web
You can now record both incoming and outgoing calls on respond.io! Choose between
manual
or
automatic recording modes
to suit your needs.
Playback is simple and accessible:
  • On the
    web app
    , listen to recordings directly from the Contact drawer or Reports module.
  • On the
    mobile app
    , access call recordings right in your Inbox.
Start recording your calls today and never miss important details again! 🎉
Note: Kindly check your local regulations to ensure compliance before using this feature.
AI Handling Multi Messages
We’ve made the AI Agent smarter about when to reply. Sometimes, if customers send several messages quickly, the agent could send duplicate or out-of-order responses. Not anymore!
Here’s what’s new:
💬
No more duplicates
— the AI Agent won’t repeat itself when customers send messages back-to-back
⏱️
Smarter timing
— if a new message comes in, the AI Agent will pause and respond to the latest one instead
🔄
Smoother conversations
— keeps replies in the right order and makes chats feel more natural
Now, your customers receive replies that feel smooth, natural, and always right on time.
Phone Call (1)
We’ve improved the connection speed for WhatsApp Calls, significantly reducing delays when reaching your Contacts. Now, your incoming and outgoing WhatsApp calls connect faster, making conversations smoother.
Enjoy quicker, more seamless calling on WhatsApp! 🎉
Typing Indicator GIF
We’ve added typing indicators to the Inbox so both
Contacts
and
Agents
know when a reply is on the way.
Here’s what’s new:
💬
Contact-facing indicators
— Contacts can now see when an agent is typing on supported channels (WhatsApp, TikTok Messaging, Telegram).
👀
User-facing indicators
— Agents can see when their teammates are typing a reply to the same Contact across all channels.
Why you’ll love it:
  • Reassures Contacts that a reply is coming, keeping them engaged
  • Helps teams avoid duplicate replies and save time
  • Creates a smoother, more transparent inbox experience
Learn more about this update here.
Note: Agents won’t see when Contacts are typing, since this capability isn’t supported by messaging channels.
Test AI agent
Now you can fully test your AI Agent before it starts chatting with real customers!
With the new
Test AI Agent
feature, simulate entire conversations without needing test Contacts or live messages.
Here’s what’s new:
🗣️
Chat simulation
— Test how your AI Agent replies to customer questions in real time
⚙️
Action preview
— See what the AI Agent would do: assign, update Contact fields, or close conversations
🔁
Reset & retest
— Start fresh anytime or adjust the test Contact’s info to explore different scenarios
💡
No risk
— Test results don’t affect your real Contacts or chat history
Why you’ll love it:
  • Build confidence in your AI Agent before launch
  • Spot and fix issues early
  • Test and refine prompts in one place
n8n 2
We’re excited to announce that respond.io is now available on
n8n
, the powerful automation platform! 🎉
Connect respond.io with hundreds of apps to create customized workflows that save time and boost productivity.
With n8n’s flexible automation capabilities—including advanced steps like AI-powered task automation—you can now:
  • Connect respond.io to your
    n8n AI Agents
    to automate conversations and workflows
  • Automatically respond to new messages or conversations
  • Sync and update contacts across your tools
  • Add tags, assign contacts, or update conversation statuses
  • Send messages and comments to keep communication flowing
  • And much more!
Availability note
: This first release is available for
self-hosted n8n accounts only
. We’re actively working on becoming a verified app so it can soon be used on
n8n Cloud accounts
as well—stay tuned!
Build smarter, faster workflows with respond.io + n8n today! ✨
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