We’ve upgraded our knowledge source system to deliver more precise and comprehensive information.

Better answers. Fewer gaps. More confidence that you’re getting the full picture, whether your sources are in English, Spanish, Chinese, or beyond!

Just resync or reupload your knowledge sources to make sure they’re up to date and enjoy all the new benefits!

WhatsApp Calls on respond.io Now, you can seamlessly connect with customers through voice calls directly from your Inbox—making sales and support more efficient than ever.

Ready to give your business a voice?

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Automatically send private messages to users who comment on your Instagram posts, reels, ads, or live content. Set it up once—whether for all posts or specific ones—and personalize replies to start more meaningful conversations.

You can now make the most of AI and manage calls right from your mobile app — so you stay productive wherever you are.

What’s new:

Quickly generate clear, structured conversation summaries from internal comments or closing notes to keep your team aligned. Use AI Prompts in the comments section to fix grammar, adjust tone, simplify, translate—or even apply your own custom prompt. Learn more

View, manage, and act on all your call activities (incoming, missed, ongoing, and completed) directly from the app. Filter, sort, and search so you always stay organized and in control. Learn more

Perfect for escalations, handovers, or quick catch-ups on the go.

We’ve renamed the to —a name that better reflects what it actually does: helping you reach your goals without all the manual setup. Think of it as the same helpful step, just with a new name ✨.

👉 Learn more about the AI Objective Step here.

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We’ve made them easier to find by moving them out of . They are now under Same tools, same functionality—just more visible and accessible!

We’ve fine-tuned the mobile app to deliver a faster, more seamless experience. 🚀 Conversations now load quicker, scrolling and moving between screens feels smoother than ever.

We’ve improved how the system connects behind the scenes, so your messages show up instantly and more reliably.

On top of that, we squashed tons of bugs — crash rates are down by 60%, making the app more stable and enjoyable to use.

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Get a clear view of your team’s messaging performance—without logging in. Our new delivers a snapshot of your workspace activity straight to your inbox .

Track key metrics like conversation volume, response times, and lead conversions in a simple, visual summary. Plus, see how conversations move across the Contact Lifecycle with clear trends to help you stay ahead.

Haven’t used Lifecycle yet? It’s now available on all plans to help you automate Contact journeys and get the most value from your weekly recap email.

Internal collaboration just got smarter! You can now in and —perfect for handovers, escalations, and tracking.

Here’s what’s new:

Learn more here.

Call Reports are here—your first voice reporting experience, designed to help you every call.

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Track inbound and outbound calls with clear charts and key metrics.

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Identify answer rates, missed calls, and peak hours to improve responsiveness.

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Filter call data by Contact, Agent, Channel, and Status to uncover insights.

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Available in the Reports module for all call-enabled workspaces.

📅 : Call Reports will only include calls made on or after .

📚 Learn more

and make smarter decisions on every call.

Take your conversations beyond chat! Make and receive VoIP calls on the go with the respond.io mobile app.

With inbound and outbound calling built right into your Inbox, managing customer conversations just got easier than ever—no more switching between apps. Everything from chats to calls, now in one place.

Plus, stay on top of all call activity with the new , where you can view your complete call history on the go.

Learn more.