Changelog
Follow up on the latest improvements and updates.
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Call Reports are here—your first voice reporting experience, designed to help you
monitor, analyze, and improve
every call.🔍
What’s new
📈
See call performance at a glance
Track inbound and outbound calls with clear charts and key metrics.
🕵️♀️
Spot trends and optimize operations
Identify answer rates, missed calls, and peak hours to improve responsiveness.
📂
Drill into call details
Filter call data by Contact, Agent, Channel, and Status to uncover insights.
✅
Ready to use—no setup needed
Available in the Reports module for all call-enabled workspaces.
📅
Note
: Call Reports will only include calls made on or after June 12, 2025
.Start exploring Call Reports today
and make smarter decisions on every call.
Take your conversations beyond chat! Make and receive VoIP calls on the go with the respond.io mobile app.
With inbound and outbound calling built right into your Inbox, managing customer conversations just got easier than ever—no more switching between apps. Everything from chats to calls, now in one place.
Plus, stay on top of all call activity with the new
Calls tab
, where you can view your complete call history on the go.Start calling today and make your conversations count!
Note: Currently, only landline and VoIP calling are supported on the mobile app. We’re actively working on bringing WhatsApp Business Calling to mobile soon—stay tuned!
Say hello to our very first
VoIP Channel, powered by Telnyx
! You can now make and receive voice calls directly on respond.io
, managing calls just like chats—without ever leaving the platform.Why it matters
📞
Call without switching tools
Make and receive calls using your Telnyx number—right from the respond.io platform.
🌍
Reliable voice, global reach
Built with Telnyx, this VoIP channel delivers crystal-clear calls and international coverage, so you can connect with customers anywhere.
🗂️
One thread, every interaction
See your call history and chat messages together for a seamless, unified customer view.
Take your customer conversations to the next level—talk and chat, all in one place.
No more manual data entry! With this update, you can now
automatically sync new contacts created in HubSpot or Salesforce to respond.io
—saving time and keeping both platforms in sync.With this update, you can:
- Auto-create respond.io contacts– Contacts added in HubSpot or Salesforce automatically appear in respond.io.
- Tag auto-created contacts– Identify CRM-created contacts easily with system-generated tags like “Auto-Create: HubSpot” or “Auto-Create: Salesforce”.
- Include bulk imports– Enable syncing for contacts added through CRM bulk imports, too.
🛠️
Note:
Refresh permissions on your HubSpot integration page to enable this feature.
Learn more about these updates for HubSpot and Salesforce.
Managing CRM data just got a whole lot easier. You can now
edit HubSpot and Salesforce data directly on respond.io
—no need to switch tabs or tools!With this update, you can:
- Edit HubSpot and Salesforce data instantly– Make updates to contact information without leaving respond.io.
- Customize your view– Choose which fields (including custom ones) are visible and relevant to your team.
- Keep CRM data in sync– All changes are reflected in your connected HubSpot or Salesforce account.
🔄
Refresh permissions on your HubSpot or Salesforce integration page to enable editing.
Learn more about these updates for HubSpot and Salesforce.
What’s new
You can now track leads from
Meta Click-to-Chat Ads
and TikTok Messaging Ads
directly in the Reports module — no more spreadsheets or guesswork. 🙌- View Paid Ads attribution in ContactsandLifecyclereports.
- Filter and group by Ad Campaign,Ad Group, or a specificAdfor deeper insights.
- Monitor lead progress through Lifecycle stages, from New Lead to Paying Customer.
Why it matters
Conversions matter—and so do the ads that spark them.
Now you can track both, all in one place.
- Identify which ads bring in high-quality leads, not just traffic.
- See which campaigns truly convert with Lifecycle FunnelandContacts Addedreports.
Get started
- Go to the Reportsmodule and explore theContactsorLifecyclesections.
- Use the Paid Adsfilter to see where your leads come from and which ads drive real results. 🎯
Handling calls just got a major upgrade! With new enhancements to call visibility, agent permissions, and automation, managing calls is now more seamless and secure than ever.
Control who can make calls
Easily manage agent permissions by enabling or disabling call capabilities—perfect for onboarding while maintaining control.
See only what matters
Incoming call visibility now follows Contact User restrictions, so agents only see the calls relevant to them.
Stay organized with filtered call views
Quickly view incoming calls by
assigned, unassigned, or all
—with clear caller details upfront to help you act faster.Automated Contact assignment
When an agent answers or makes a call, the contact is auto-assigned if unassigned—no manual steps needed.
Enterprise-grade call security
Masked numbers are now included in the incoming call view, protecting sensitive information.
(Exclusive to the Advanced and Enterprise plans.)
Experience smarter, more secure call management. Try it out today! 🚀
We’ve made a bunch of small improvements to make your experience faster, smoother, and more reliable.
Faster conversation switching
- Moving between conversations is now quicker and smoother.
Messages appear instantly
- Comments and WhatsApp templates show up right away after sending.
Workflow template fix
- Validation now works properly for the Send Messagestep.
More accurate inbox counts
- Inbox counts only update when you’re actually in the Inbox.
Broadcast view stays put
- Our selected broadcast view won’t reset when switching workspaces.
Email drafts are safe
- We’ll keep your subject, attachments, and recipients even if you close the conversation.
Enjoy the smoother ride! 🚀
Starting
May 1, 2025
, all inbound (user-initiated) voice calls made via the WhatsApp Business Calling API
will be completely free. That’s right—no more call charges from Meta when your customers call you!What’s new?
- Free inbound calls: You’ll no longer be charged when customers call your business via native WhatsApp entry points, interactive messages, or deep links.
- Global availability: This update is rolling out toall countrieswhere the WhatsApp Business Platform operates—so your customers can call you from anywhere, at no cost.(Excludes Cuba, Iran, North Korea, Syria, and parts of Ukraine.)
Why it matters
📉 Lower communication costs
: Eliminate charges for inbound calls and reinvest those savings into growing your business.🌍 Expand your reach
: Let customers connect from anywhere, anytime—at zero cost to them.💬 Build better relationships
: Make conversations more personal and accessible by allowing people to reach you as naturally as they would a friend.
We’ve upgraded our WebSocket infrastructure for a faster, more stable, and secure messaging experience.
This improvement ensures your live conversations stay connected and messages load seamlessly, even under heavy traffic with the average
message delivery time of
~300 msEnjoy a smoother, more dependable experience every time you use respond.io!
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