We’ve fine-tuned core components like tooltips, buttons, and message items to improve performance across the Inbox.

Enjoy a faster, more reliable Inbox! 🚀

We’ve rolled out a fresh batch of Inbox upgrades designed to make your workflow smoother and faster on the web and mobile. From larger file uploads to a better TikTok experience, here’s what’s new:

You can now attach up to in the message composer and snippets—10x more than before! Whether you’re sending images, PDFs, or presentations, your Inbox is ready. Available both in web and mobile. Learn more

Need more room to view names or tidy things up? The , just like the contact drawer. Drag to your preferred width and focus on what matters most.

Say hello to ! Copy a message link right from the message itself. When the link is clicked, it’ll open the Contact and highlight the exact message. Available both in web and mobile. Learn more

Our now opens chats (not just profiles!) via https://tiktok.me/{username} and supports —just like WhatsApp. Make connecting seamless. Learn more

More details about our Inbox mobile updates can be found here.

We’ve upgraded our knowledge source system to deliver more precise and comprehensive information.

Better answers. Fewer gaps. More confidence that you’re getting the full picture, whether your sources are in English, Spanish, Chinese, or beyond!

Just resync or reupload your knowledge sources to make sure they’re up to date and enjoy all the new benefits!

WhatsApp Calls on respond.io Now, you can seamlessly connect with customers through voice calls directly from your Inbox—making sales and support more efficient than ever.

Ready to give your business a voice?

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Note:

Automatically send private messages to users who comment on your Instagram posts, reels, ads, or live content. Set it up once—whether for all posts or specific ones—and personalize replies to start more meaningful conversations.

You can now make the most of AI and manage calls right from your mobile app — so you stay productive wherever you are.

What’s new:

Quickly generate clear, structured conversation summaries from internal comments or closing notes to keep your team aligned. Use AI Prompts in the comments section to fix grammar, adjust tone, simplify, translate—or even apply your own custom prompt. Learn more

View, manage, and act on all your call activities (incoming, missed, ongoing, and completed) directly from the app. Filter, sort, and search so you always stay organized and in control. Learn more

Perfect for escalations, handovers, or quick catch-ups on the go.

We’ve renamed the to —a name that better reflects what it actually does: helping you reach your goals without all the manual setup. Think of it as the same helpful step, just with a new name ✨.

👉 Learn more about the AI Objective Step here.

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We’ve made them easier to find by moving them out of . They are now under Same tools, same functionality—just more visible and accessible!

We’ve fine-tuned the mobile app to deliver a faster, more seamless experience. 🚀 Conversations now load quicker, scrolling and moving between screens feels smoother than ever.

We’ve improved how the system connects behind the scenes, so your messages show up instantly and more reliably.

On top of that, we squashed tons of bugs — crash rates are down by 60%, making the app more stable and enjoyable to use.

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Get a clear view of your team’s messaging performance—without logging in. Our new delivers a snapshot of your workspace activity straight to your inbox .

Track key metrics like conversation volume, response times, and lead conversions in a simple, visual summary. Plus, see how conversations move across the Contact Lifecycle with clear trends to help you stay ahead.

Haven’t used Lifecycle yet? It’s now available on all plans to help you automate Contact journeys and get the most value from your weekly recap email.

Internal collaboration just got smarter! You can now in and —perfect for handovers, escalations, and tracking.

Here’s what’s new:

Learn more here.