Changelog
Follow up on the latest improvements and updates.
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Whatâs new:
đŹ You can now connect your WhatsApp Business App number to respond.ioâno migration or disruption needed.
đ View messages sent in the Business App as Echo Messages on respond.io.
âïž Get access to automation, CRM integration, and collaboration tools your Business App doesnât offer.
â
 View full conversation history in the Business App.
Why it matters:
This update removes the biggest hurdle to using the WhatsApp APIâhaving to give up your Business App or retrain your team. Now, you get the best of both worlds:
Learn more here
đ Start your seamless WhatsApp upgrade todayâno disruptions, just progress.

Great newsâTikTok Messaging Ads are officially available to all users worldwide! No more waiting or whitelistingâjust connect your TikTok Ads account and start engaging leads instantly.
Why this matters:
- Instantly connect with TikTok leads on WhatsApp or Messenger
- Boost ad performance with automatic engagement tracking
- Build powerful automation using the new TikTok Messaging Ads Trigger
đ Go to
Settings > Integrations
to connect your TikTok Ads account and start converting clicks into conversations.
Stay on top of every conversation with the new
Call Activities
tab in the Contact drawer.Whether youâre following up on support calls or tracking sales outreach, this new tab brings all historical call interactions into one convenient place.
Easily stay on top of every callâcheck it out in the Contact drawer.
Note: Only call activities made on April 22, 2025 onwards will appear here.

WhatsApp Calling is now available in more countries!
In addition to Mexico, Brazil, India, and Indonesia
, you can now use WhatsApp Calling in Argentina, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Costa Rica, Guatemala, Honduras, Italy, the Netherlands, Spain, the United Kingdom, China, Israel, Kuwait, Malaysia, Singapore, South Africa.
The call permission window has been extended from 3 days to 7 days
. Plus, you can now make up to 5 outgoing calls within 24 hours
after permission is grantedâyou're no longer limited to just one call per permission! Enjoy more flexibility and control over your outbound calls across even more locations! đ

You asked, we delivered! Snippets now
support file attachments
, making it easier than ever to send product details, FAQs, and other important documents without manually uploading files each time.Whatâs Changed?
â
Upload or select
up to 5 files
per Snippetâ
Insert files
directly into messages
for quicker responsesâ
Enjoy a smoother, more efficient messaging experience
Start using Snippets with files today and make your messaging even more efficient! đ
Learn more here.

Get the full picture of how leads move through your sales funnel with
Lifecycle Reports
! From conversion rates to drop-off trends and time spent in each stage, these reports help you understand whatâs workingâand where to improve.With
Lifecycle Reports
, you can: - Monitor conversion & drop-off trendsâ See where leads progress and where they disengage
- Measure time to conversionâ Track how long it takes to close a deal and identify bottlenecks
- Visualize customersâ journeyâ Get a clear, data-driven view of movement through each stage
- Pinpoint lost leadsâ Analyze drop-offs and understand why leads arenât converting
đ
Data tracking begins from
2 April
. Give it 1â2 weeks for reports to fully populate.đ Start making
data-driven decisions
to improve your conversions and sales performance today!Learn more here

đ± Two exciting updates are now live on mobileâdesigned to help you reply faster and stay organized.
Whatâs changed?
â
New
Unreplied filter
to spot conversations that still need a responseâ
Collapsible contact events
for a cleaner, easier-to-read chat viewđÂ
Note:
Only new and unreplied messages from Feb 12, 2025
onwards will appear. Older messages will not
appear in the conversation list. Stay focused, reduce clutter, and never miss a message again! đ
Learn more here.
Weâve
doubled the character limit
for internal comments from 1,000 to 2,000 characters!
Now, you have more room to add context, details, and important notesâwithout worrying about cutting your thoughts short. Enjoy a smoother and more flexible commenting experience! đ

Managing calls on respond.io just got easier! Our new
dedicated Calls view
lets you can track and organize all call interactions in one place. This is the first of many improvements to make calls a fully integrated part of your workflow.Whatâs new?
â
All call activities in one place
â View missed, ongoing, and completed calls at a glance.â
Easily navigate calling Contacts
â See call history for each Contact and reconnect easily. â
Smart filtering & search
â Find specific call activities, including missed, ongoing, no answer, and ended calls.This update is just the beginningâweâre making calls even better on respond.io.
Try it now in your Inbox!
đ
Managing your inbox is now
more efficient than ever!
Weâve introduced the Unreplied Filter
as a toggle, helping you focus on conversations that need a response.- đ Easily filter to show only unreplied conversations.
- ⥠Quickly identify and reply to messages that require attention.
- â
Ensure no important conversation gets missed, even in high-volume chats.
With this update, you can
prioritize responses effortlessly
and keep your inbox organized. Try it now!đ Learn more here.
Important Note:
This filter will include all new messages
and unreplied messages from February 12, 2025
onwards. Any messages older than February 12, 2025 will not
appear in the conversation list. Load More
â