Lifecycle Reports now show exactly how each Contact moves through your funnel. The new Lifecycle Transitions Log, at the bottom of > , lists every stage change with the Contact, the from and to stages, and the date it happened.

Each entry also shows who or what made the change: an agent, an AI Agent, a Workflow, or an integration like Zapier or the Developer API. For Contacts from paid ads or Growth Widgets, you'll see the ad campaign, ad group, ad, or widget they came from.

New filters let you narrow the log by stage and compare performance by user, AI Agent, or change source across the whole report. Export the log to CSV to audit changes or analyze them in your own tools.

From , Meta is changing how it charges for WhatsApp messages. Here’s what’s changing:

Estimate your costs with our WhatsApp Pricing Calculator, and view the Meta rate cards.

Your AI Agent setup just got a major upgrade! New layout, a smarter save and publish flow, and AI skills that are easier to add than ever.

Build with more confidence, and publish only when you're ready.

Learn more about AI Agents.

Your AI Agent now reads the content of the message types it used to miss. Shared locations arrive with the address, Contact cards with the name and number, Instagram Story replies with the reply text, and emails with the subject line and attachment names. Videos, files, and stickers come through with their filename, enough for your AI Agent to acknowledge what it received.

On WhatsApp, this opens up commerce. Your AI Agent sees catalog products and completed orders with names, prices, and quantities — enough to answer "is this still available" or sort out a wrong-item complaint without pulling in a human agent.

Your AI Agent also reads what your own business sent. Cards, quick replies, and WhatsApp templates, including carousels, are no longer invisible to it. A reply like "the second one" or "none of those" now makes sense, because the agent remembers the options it offered.

Every published AI Agent picks this up automatically — remove any instructions that ask Contacts to resend or restate a message.

Messenger Calls is live, and it's the first call Channel to run on our upgraded voice engine.

Calls sound clearer, with less background noise and distortion, and respond faster — there's less delay between when someone speaks and when they're heard, so conversations feel more natural.

Jump on a Messenger call today to hear the difference. WhatsApp Calls is next in line for the same upgrade — stay tuned.

Learn more about Messenger Calls here.

Respond.io's MCP server is now publicly hosted. Connect from a native connector in supported AI clients, such as Claude and ChatGPT, or with the published MCP server URL — no local installation or infrastructure to maintain.

Signing in uses OAuth, so no Workspace credentials are ever shared with the AI client. Every connected session respects your current respond.io permissions, updating immediately if they change.

Connect your Workspace today and put your AI assistant to work across the actions you already use through MCP. Learn more about the respond.io MCP server.

Just like on web, you can now , helping you stay responsive wherever you are.

Whether you’re following up or handling urgent requests, you can take conversations beyond chat and resolve them faster with voice — anytime, anywhere.

✨ Keep conversations flowing — even when you’re away from your desk.

📘 Learn more about Messenger Calls for mobile here.

You can now make and receive Messenger voice calls directly from your respond.io Workspace! Start real-time conversations, resolve issues faster, and strengthen relationships—without leaving the Inbox.

Now, you can:

Note: Supported in all countries where Messenger business messaging is available. See the full list here.

Give your business the voice it deserves—start calling with Messenger Calls today!

Learn more about Messenger Calls here.

📱 We’re also bringing Messenger Calls to mobile soon—stay tuned!

Respond.io now keeps you Online for as long as your tab stays open and connected. You're only marked Offline when the connection actually drops — tab closed, device asleep, or connection lost.

This means your team's status reflects who's actually around. Incoming conversations get routed to someone available to pick them up.

Learn more about User Activity Status.

AI Agents just got their latest model upgrade to GPT-5.6: faster replies, more accurate actions.

No action needed — just sit back and enjoy a smoother AI Agent experience.

Learn more about AI Agents