We’re moving webhook traffic to a dedicated domain to improve the reliability and scalability of your integrations. Your webhook URL will change from to .

Most Channels will be updated automatically—no action needed. However, the following Channels require a one-time manual update:

To update, go to your Channel settings and copy the updated webhook URL ( and update the webhook endpoint in your Channel provider platform.

Need help? Contact our support team.

The current webhook URL will be deprecated on . After this, messages sent to the old URL will no longer be delivered. We recommend updating as soon as possible to avoid any disruption.

We’ve refined several areas of the mobile app to create a more consistent, and responsive messaging experience.

Here’s what’s new:

Together, these improvements make messaging on the go smoother, clearer, and easier to manage.

You can now create your own Facebook Messenger message templates in respond.io—giving you more flexibility to start conversations with messages tailored to each lead, instead of relying solely on Meta’s pre-approved options.

Design templates with your own message content and variables, and enhance them with optional headers (text or image), or URL buttons. Once submitted, Meta will review and approve your templates (typically within 24 hours), after which they’ll be ready to use across Inbox, Workflows, and Broadcasts.

Create your templates today to start conversations faster with messages that fit your needs.

Learn more.

Your Voice AI Agent can now transfer an ongoing call to a human agent in real time — keeping the caller on the line from start to finish.

Here's what's included:

To set it up, define your transfer conditions in the Handle Calls AI Action. Specify when the AI Agent should escalate, and which agent or team to route to.

Learn more.

You can now add a “Call on WhatsApp” button to your WhatsApp templates. Contacts can call you through WhatsApp, directly from the message template — while your product or service is still on their mind.

When they call, you automatically get permission to call them on WhatsApp anytime in the next 7 days. No permission request needed.

Learn more.

Your AI Agent is now powered by multiple AI models behind the scenes. If one model experiences downtime, your AI Agent automatically switches to another, so your conversations keep going without interruption.

The new model follows your prompts more closely. If your AI Agent behaves differently, review your instructions to make sure they're clear and specific.

AI Agent now knows which agents are online and where your Contacts come from — so you can set it up to put that context to work.

Here’s what’s new:

Learn more about online-only assignment and ad-aware conversations.

Turn every call outcome into immediate action. Automatically tag contacts, assign conversations, send follow-ups, or notify your team as soon as a call ends.

Build Workflows based on call outcomes (answered, missed, or no answer) across WhatsApp and Telnyx VoIP, with access to call details, contact details, agent details, call recording, and AI call summary for smarter automation.

Note: Call transcript is not available as a workflow variable in this phase.

Add the Call Ended trigger to your Workflows to get started.

We upgraded our core database engine, rebuilt query indexes, and migrated to a new search infrastructure with a more efficient indexing and retrieval pipeline.

🚀 — Load times across core modules are now up to 10x faster. Performance stays consistent even during peak hours.

🔎 — Search and filtering across the platform is now up to 10x faster. Find contacts, conversations, and data instantly.

🧠 — Knowledge search is now up to 10x faster, so your AI Agent responds even quicker.

Prefer reading over listening? You can now convert audio messages from your Contacts into text.