We’ve enhanced how thumbnails are generated for videos and images sent through the platform. Thumbnails are now created seamlessly and in a compressed format, optimizing performance without compromising quality.

This upgrade speeds up thumbnail processing and reduces the load on your system, ensuring faster responses and smoother platform performance.

Enjoy a quicker and more reliable experience on respond.io! 🚀

This game-changing feature lets you connect with customers more personally and efficiently through voice calls on the platform.

Note: WhatsApp Calls are currently supported for phone numbers from Mexico, Brazil, India, and Indonesia only.

Streamline your customer communications and provide a personalized experience for sales, support, and beyond.

Start making calls now! Learn more

We’re excited to announce that dark mode is now available on the platform. That’s it!

Learn how to enable it.

We’ve improved how you select ads in and You can now choose specific ads or all current and future ads under your ads accounts to trigger your Workflow.

This means no more manually updating your Workflows whenever you launch a new ad—just set it and let your Workflows run seamlessly. Enjoy greater flexibility and simplicity when managing your ad-triggered Workflows.

Take control of your ads related Workflows today! 🚀

We’ve enhanced broadcast pacing with the option, designed to help you reduce the risk of being blocked while maintaining effective message delivery and protecting your sender reputation during broadcasts.

This optimized option gives you confidence and control for smooth, secure campaigns.

Choose the pacing option in the Broadcast module to enjoy optimized message delivery for your campaigns.

Elevate your broadcast strategy with Gradual delivery!

We’ve enhanced mobile notifications and added a touch of physical feedback to elevate your app experience.

Enjoy a more tactile interaction with soft and responsive haptic feedback for swipes, long holds, and actions like starting/stopping voice recordings.

Update your respond.io Inbox app now to explore these improvements! 🚀

Our Lifecycle feature now includes a dedicated Workflow Trigger, Workflow Step, and also Webhooks, giving you even more power to automate your sales process and streamline CRM workflows.

With these new updates, you can:

You can also get started even faster by using our Google Sheets template. Use it with the Lifecycle Trigger or Step to capture key data and track conversion and drop-off rates. Download it here to start automating your sales process today! 🥳

Use the to build workflows that activate whenever a Contact’s Lifecycle Stage changes. This makes it easy to automate follow-ups, CRM updates, internal notifications, and more.

With the , you can seamlessly move Contacts through Stages within workflows—perfect for lead qualification, engagement tracking, or closing sales with automated Stage progression.

Integrate Lifecycle Stages with external tools using . Notify CRMs like Salesforce and HubSpot whenever a Contact’s Stage changes to keep your data up-to-date across platforms.

Learn more about using webhooks here.

Add to direct Contacts down different paths based on their Stage, personalizing actions and messages to match where they are in the funnel.

Start automating your sales process on respond.io today! 🎉

We’re thrilled to announce that is here! 🎉  WhatsApp Calls is currently in and available to selected organizations in Mexico, Brazil, India, and Indonesia. Don’t worry, it’ll be available to all respond.io users soon!

Easily connect with your customers through voice calls directly on the platform, offering a more personalized experience, making it perfect for sales and support.

Customers can now call you from their WhatsApp app, and these calls will appear in your respond.io Inbox! Handle customer calls and chats in one place to keep your conversations organized.

Learn more.

Easily call your Contacts! Initiate voice calls (with Contact’s permission) directly from the respond.io Inbox, simplifying communication and saving time.

Learn more.

Whether you’re chatting or calling, keep the conversation flowing all in one place. ✨

Want to try out WhatsApp Calls when it’s available? Let us know by filling out this form.

Connect your TikTok ads account to respond.io and start using Lower Funnel Events to:

This integration is designed to help you fine-tune your ads for more valuable leads and higher engagement.

You can now link and manage your TikTok account under . This will enable the new Workflow Step.

Effortlessly track which TikTok ads are driving conversions and send engagement data back to TikTok to optimize your campaigns for better results.

We’re introducing a . This lets you send events directly to TikTok whenever leads convert, enabling you to:

To get started with TikTok Messaging Ads, can connect their TikTok Business Account to respond.io with our new TikTok Ads integration to:

This integration will help you better understand your audience and optimize your ad campaigns on respond.io.

Identify and track which TikTok ad led to a conversation in your Inbox module, providing valuable insights into your ad performance and audience engagement.

Set up Workflows that trigger when your customers interact with your TikTok Messaging Ads, enabling tailored customer experiences and improved ad management.

Automatically send interaction data back to TikTok to help track ads and optimize their performance, ensuring you have comprehensive insights and increase ROI for your ad campaigns.