Changelog
Follow up on the latest improvements and updates.
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To get started with TikTok Messaging Ads,
managers and owners
can connect their TikTok Business Account to respond.io with our new TikTok Ads integration to:- Track conversations originating from TikTok Messaging Ads.
- Create tailored Workflows based on your TikTok Messaging Ads.
- Send event data back to TikTok for performance tracking and ad optimization
This integration will help you better understand your audience and optimize your ad campaigns on respond.io.
Track conversations from TikTok Ads from the Inbox module
Identify and track which TikTok ad led to a conversation in your Inbox module, providing valuable insights into your ad performance and audience engagement.
Create Workflows with TikTok Ads
Set up Workflows that trigger when your customers interact with your TikTok Messaging Ads, enabling tailored customer experiences and improved ad management.
Send Event data to TikTok
Automatically send interaction data back to TikTok to help track ads and optimize their performance, ensuring you have comprehensive insights and increase ROI for your ad campaigns.
We’ve improved the way incoming messages are processed, ensuring smoother handling even during busy times. By transitioning to a Lambda-driven, serverless system, the processing power automatically adjusts based on demand, only using what’s needed at any moment.
This upgrade means messages are processed almost instantly, with up to
99.9%
improvement in processing speed, ensuring near instant message delivery and a more reliable experience, even with high traffic.Enjoy a faster, smoother messaging experience! 🎉
We've implemented virtual scrolling in the
Inbox
and Contacts
modules. This means only visible content is rendered, making conversations load faster and scrolling much smoother. Now, you can navigate effortlessly without any delays.Enjoy a faster, more responsive scrolling experience! 🎉
We’ve made
the app faster and more responsive
, particularly in the conversation and chat screens. Launching the app, whether from the background or fresh, is now significantly quicker. On average, launching from the background is 65% faster
, while launching from a fresh state is 30% faster
, giving you a smoother overall experience.Enjoy a quicker, smoother respond.io on the go! 🤩
Connect your Meta Business account to respond.io and use the Meta Conversions API to:
- Track conversionsfrom Meta apps like Facebook and Instagram.
- Create Workflowsbased on Meta ad interactions.
- Send event databack to Meta for performance tracking and optimization.
This integration helps you optimize your ads for higher-quality leads and improved ad performance.
Connect and manage Meta accounts for better ad tracking
You can now connect and manage your Meta accounts under
Settings > Integrations
. This supports the click-to-chat ads
Workflow Trigger and the new Send Conversions API Event
Workflow Step.Easily track which Meta ads lead to conversions and automatically send interaction data back to Meta for optimized campaign performance.
Send Meta Conversions API events with Workflows
We’ve added a
new Workflow Step: Send Conversions API Event
. With this, you can send Purchase
or Lead Generated
events directly to Meta when leads convert, allowing you to:- Trigger personalized Workflowswhen customers interact with your Meta ads.
- Gain real-time insightsinto ad performance and customer engagement.
Introducing
Lifecycle
— your solution to effortlessly organize and manage Contacts based on where they are in your sales process. Get instant clarity on each Contact’s journey, from lead to customer, by tracking their progress with just a few clicks.
Watch our video for a quick overview, or keep reading for all the details!
Effortlessly organize Contacts with Lifecycle Stages
Lifecycle allows you to move Contacts through predefined Stages like
New Lead
, Hot Lead
, Payment
, and Customer
. Need more flexibility? Customize the Stages to fit your unique process—add new Stages, rename existing ones, or edit descriptions to align with your sales flow.
New Contacts are also automatically assigned to a default Stage when they send a message, helping you stay organized from the very first interaction.
Manage and customize Stages in both Inbox and Contacts modules
In the
Inbox module
, you can track and update Stages for each Contact. Additionally, you can filter conversations by Stage, allowing you to focus on the right leads and follow up with precision.
Owners and managers can also segment and filter Contacts by Stage in the
Contacts module.
Streamline your sales process
Lifecycle helps you simplify and organize your sales process, giving your team the context they need to manage conversations effectively and convert leads faster.
Learn more about how to enable and use the Lifecycle feature here.
We’ve improved the way message statuses are handled, making them faster and more dependable whether you’re sending messages during peak hours or across multiple Channels.
What did we do?
We’ve made it so that each messaging Channel updates its statuses independently instead of waiting in a single queue.
What does that mean for you?
In short, faster status updates—on average,
30% faster
! This improvement is powered by a serverless architecture, which is just a fancy way of saying that our system is more flexible and efficient at doing its job behind the scenes. So, even when things get busy, you can count on your message statuses being updated quickly and without any slowdowns.Your feedback has helped us make our pricing plans even better! Enjoy these automatic upgrades that add more value to your experience on our platform.
Here’s what you get:
10 users included in Growth and Advanced plans
Our
Growth
and Advanced
plans now come with 10 users instead of 5
. Now you can onboard new team members with additional seats already applied to your plan.If you have user add-ons that you no longer need with this upgrade, you can now remove them.
Data export now available on Starter plans
Data export
is now available across all plans, including Starter
. Whether you’re on Starter, Growth, or Advanced plans, you can now export your data and gain valuable insights to drive better decisions.
Introducing our Enterprise plan
For teams needing more flexibility, we’re introducing our
Enterprise plan
. This plan offers the same benefits as the Advanced plan but with unlimited users
, higher API rate limits
, and the ability to manage a higher limit of workspaces.
Learn more about our plan updates here or talk to our Sales team to upgrade yours today!
We’ve upgraded our audio processing technology to cut out any potential static or interference in your voice recordings.
Now, your recordings will sound crisper and clearer, catching every word to ensure smoother communication with your customers.
Our
Bulk Delete
feature got an upgrade! Now, instead of being limited to deleting 100 Contacts at a time, you can remove an unlimited number of Contacts in a single action.
Select multiple Contacts and delete them in one go within the Contacts module. Keep in mind that once deleted, Contact information and conversation history cannot be recovered.
Keep your Contacts organized and focused with a faster, more efficient deletion process.
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