Handling calls just got a major upgrade! With new enhancements to call visibility, agent permissions, and automation, managing calls is now more seamless and secure than ever.

Easily manage agent permissions by enabling or disabling call capabilities—perfect for onboarding while maintaining control.

Incoming call visibility now follows Contact User restrictions, so agents only see the calls relevant to them.

Quickly view incoming calls by —with clear caller details upfront to help you act faster.

When an agent answers or makes a call, the contact is auto-assigned if unassigned—no manual steps needed.

Masked numbers are now included in the incoming call view, protecting sensitive information.

Experience smarter, more secure call management. Try it out today! 🚀

We’ve made a bunch of small improvements to make your experience faster, smoother, and more reliable.

Enjoy the smoother ride! 🚀

Starting , all inbound (user-initiated) voice calls made via the will be completely free. That’s right—no more call charges from Meta when your customers call you!

: Eliminate charges for inbound calls and reinvest those savings into growing your business.

: Let customers connect from anywhere, anytime—at zero cost to them.

: Make conversations more personal and accessible by allowing people to reach you as naturally as they would a friend.

We’ve upgraded our WebSocket infrastructure for a faster, more stable, and secure messaging experience.

This improvement ensures your live conversations stay connected and messages load seamlessly, even under heavy traffic with the average ~300 ms

Enjoy a smoother, more dependable experience every time you use respond.io!

💬 You can now connect your WhatsApp Business App number to respond.io—no migration or disruption needed.

👀 View messages sent in the Business App as Echo Messages on respond.io.

⚙️ Get access to automation, CRM integration, and collaboration tools your Business App doesn’t offer.

✅ View full conversation history in the Business App.

This update removes the biggest hurdle to using the WhatsApp API—having to give up your Business App or retrain your team. Now, you get the best of both worlds:

Learn more here

🚀 Start your seamless WhatsApp upgrade today—no disruptions, just progress.

Great news—TikTok Messaging Ads are officially available to all users worldwide! No more waiting or whitelisting—just connect your TikTok Ads account and start engaging leads instantly.

👉 Go to to connect your TikTok Ads account and start converting clicks into conversations.

Stay on top of every conversation with the new tab in the Contact drawer.

Whether you’re following up on support calls or tracking sales outreach, this new tab brings all historical call interactions into one convenient place.

In addition to , you can now use WhatsApp Calling in

. Plus, you can now make after permission is granted—you're no longer limited to just one call per permission!

Enjoy more flexibility and control over your outbound calls across even more locations! 🌍

You asked, we delivered! Snippets now , making it easier than ever to send product details, FAQs, and other important documents without manually uploading files each time.

✅ Upload or select per Snippet

✅ Insert files for quicker responses

✅ Enjoy a smoother, more efficient messaging experience

Start using Snippets with files today and make your messaging even more efficient! 🚀

Learn more here.

Get the full picture of how leads move through your sales funnel with

Lifecycle Reports

! From conversion rates to drop-off trends and time spent in each stage, these reports help you understand what’s working—and where to improve.

With , you can:

📅 Data tracking begins from . Give it 1–2 weeks for reports to fully populate.

🙌 Start making to improve your conversions and sales performance today!

Learn more here