Changelog
Follow up on the latest improvements and updates.
RSS
Since September 24, 2025,
all new WhatsApp Business Platform (API) Channel connections are using the new and optimized Marketing Messages via Meta’s new MM Lite API endpoint by default.MM Lite is Meta’s latest solution for direct marketers,
offering smarter optimizations and more dynamic message limits compared to the traditional Cloud API.
This means your high-engagement marketing templates can reach even more customers — delivering better results!
Already connected a WhatsApp Channel on respond.io before September 24? Great!
You can
easily migrate your existing Channel to MM Lite
on your WhatsApp Manager in just a few steps:- Check your email from Meta about MM Lite.
- Click the CTA button in the email.
- Accept the terms and conditions for the feature in your WhatsApp Manager.
You’re all set! Enjoy more flexibility and better performance with MM Lite today! 🚀
Note: if you haven't received an email, you can directly check your WhatsApp Manager to upgrade to MM Lite if eligible.
You can now record both incoming and outgoing calls on respond.io! Choose between
manual
or automatic recording modes
to suit your needs.Playback is simple and accessible:
- On the web app, listen to recordings directly from the Contact drawer or Reports module.
- On the mobile app, access call recordings right in your Inbox.
Start recording your calls today and never miss important details again! 🎉
Note: Kindly check your local regulations to ensure compliance before using this feature.
We’ve made the AI Agent smarter about when to reply. Sometimes, if customers send several messages quickly, the agent could send duplicate or out-of-order responses. Not anymore!
Here’s what’s new:
💬
No more duplicates
— the AI Agent won’t repeat itself when customers send messages back-to-back⏱️
Smarter timing
— if a new message comes in, the AI Agent will pause and respond to the latest one instead🔄
Smoother conversations
— keeps replies in the right order and makes chats feel more naturalNow, your customers receive replies that feel smooth, natural, and always right on time.
We’ve improved the connection speed for WhatsApp Calls, significantly reducing delays when reaching your Contacts. Now, your incoming and outgoing WhatsApp calls connect faster, making conversations smoother.
Enjoy quicker, more seamless calling on WhatsApp! 🎉
We’ve added typing indicators to the Inbox so both
Contacts
and Agents
know when a reply is on the way.Here’s what’s new:
💬
Contact-facing indicators
— Contacts can now see when an agent is typing on supported channels (WhatsApp, TikTok Messaging, Telegram).👀
User-facing indicators
— Agents can see when their teammates are typing a reply to the same Contact across all channels.Why you’ll love it:
- Reassures Contacts that a reply is coming, keeping them engaged
- Helps teams avoid duplicate replies and save time
- Creates a smoother, more transparent inbox experience
Learn more about this update here.
Note: Agents won’t see when Contacts are typing, since this capability isn’t supported by messaging channels.
Now you can fully test your AI Agent before it starts chatting with real customers!
With the new
Test AI Agent
feature, simulate entire conversations without needing test Contacts or live messages.Here’s what’s new:
🗣️
Chat simulation
— Test how your AI Agent replies to customer questions in real time⚙️
Action preview
— See what the AI Agent would do: assign, update Contact fields, or close conversations🔁
Reset & retest
— Start fresh anytime or adjust the test Contact’s info to explore different scenarios💡
No risk
— Test results don’t affect your real Contacts or chat historyWhy you’ll love it:
- Build confidence in your AI Agent before launch
- Spot and fix issues early
- Test and refine prompts in one place
We’re excited to announce that respond.io is now available on
n8n
, the powerful automation platform! 🎉 Connect respond.io with hundreds of apps to create customized workflows that save time and boost productivity.
With n8n’s flexible automation capabilities—including advanced steps like AI-powered task automation—you can now:
- Connect respond.io to your n8n AI Agentsto automate conversations and workflows
- Automatically respond to new messages or conversations
- Sync and update contacts across your tools
- Add tags, assign contacts, or update conversation statuses
- Send messages and comments to keep communication flowing
- And much more!
Availability note
: This first release is available for self-hosted n8n accounts only
. We’re actively working on becoming a verified app so it can soon be used on n8n Cloud accounts
as well—stay tuned!Build smarter, faster workflows with respond.io + n8n today! ✨
We’re excited to introduce the
Telnyx SMS Channel on respond.io (web & mobile)
! Now you can handle both calls and SMS messages
from Telnyx in a single platform.Here’s what you get:
- One Telnyx setup, double the reach: Manage voice and text conversations seamlessly with a single connection.
- Fast, affordable messaging at scale: Send and receive SMS worldwide with reliable delivery and cost efficiency.
- Seamless conversation tracking: SMS messages appear right in your conversation view, so your team always has full context.
✅ Already connected to Telnyx for calls? Great! You’re set. SMS is automatically available to you right away on both web and mobile.
We’ve redesigned the onboarding journey to help you get started faster and experience value right away. Instead of a feature tour, you’ll now see a simple guided checklist focused on what matters most.
Your onboarding journey includes:
- Connect your Channels— Bring all your messaging and calls into one unified inbox.
- Discover Lifecycle— Learn how to turn leads into customers with ready-to-use stages.
- Set up AI agents— Automate replies, assign conversations, and lighten your team’s workload.
- Invite your teammates— Add your team and start collaborating seamlessly.
Along the way, you’ll also find quick links to videos, support, and demos to guide you whenever you need help.
Why this matters
This new onboarding makes it easier for Owners and Managers to set up the platform, connect the right features, and bring in teammates—so your organization can start seeing results faster.
👉 Try the new onboarding today when creating your new Workspace!
We’re excited to launch
AI Agents
— smart, capable assistants powered by GPT-5 that can handle customer conversations from hello to handoff. Whether it’s sales, support, or anything in between, AI Agents can reply, act, and get things done for you.Here’s what’s new:
📋
Ready-to-use templates
— Quickly launch AI Agents for sales or support with prebuilt templates you can customize.⚡️
Action-ready
— Choose tasks for your AI Agent, like closing and summarizing chats, updating Contact fields, updating Lifecycle, and routing to the right team or user.🖼️
Understand files and images
— AI Agents can now process incoming files and images to give more accurate and helpful responses.📂
Add knowledge sources
— Upload files and websites so your agent can answer with your business info in mind.Want your AI Agent on the front lines? Set it as default and let it handle every new conversation.
Why you’ll love it:
- Reduce drop-offs and response times
- Free your team to focus on high-value work
- Keep customers engaged 24/7
Learn more about setting up AI Agents.
Load More
→