Changelog
Follow up on the latest improvements and updates.
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We’re thrilled to announce the launch of the TikTok Channel, now in Open Beta! This exciting addition lets you connect with TikTok users from all over the world like never before. Respond instantly, track engagement, and streamline conversations—all within respond.io.
Why TikTok Channel is a game-changer 💡
- 💬 Respond in real time: Handle TikTok inquiries quickly and qualify leads faster.
- 📥 Centralize conversations: Manage TikTok messages alongside all your other channels in one unified inbox.
- 📊 Optimize campaigns: Analyze TikTok Messaging Ads performance with detailed reports on conversations, helping you refine strategies and achieve better results.
Get started in three simple steps âš¡
Connecting TikTok to respond.io is easy:
- Go to Settings > Channelsin your account.
- Connect your TikTok Business Account.
- Start managing all TikTok conversations seamlessly.
Gain powerful insights with reports 📈
Supercharge your campaigns with detailed breakdowns of TikTok interactions:
- See where messages come from, including those driven by TikTok messaging ads.
- Analyze message performance to track engagement and conversions for smarter decision-making.
✨ Start managing TikTok conversations today and take your business to the next level!
Note:
- TikTok Business Messaging is in Open Beta and currently unavailable on respond.io for organizations registered in the United States.
- Business Accounts in the European Economic Area, Switzerland, and the United Kingdomcannot use the API to manage or send direct messages.
We’ve enhanced how thumbnails are generated for videos and images sent through the platform. Thumbnails are now created seamlessly and in a compressed format, optimizing performance without compromising quality.
This upgrade speeds up thumbnail processing and reduces the load on your system, ensuring faster responses and smoother platform performance.
Enjoy a quicker and more reliable experience on respond.io! 🚀
WhatsApp Calls is now in open Beta for all users!
This game-changing feature lets you connect with customers more personally and efficiently through voice calls on the platform.Note: WhatsApp Calls are currently supported for phone numbers from Mexico, Brazil, India, and Indonesia only.
Why use WhatsApp Calls?
Streamline your customer communications and provide a personalized experience for sales, support, and beyond.
What’s new?
- Expanded availability: WhatsApp Calls are now available to every user with the allowed phone number regions.
- Seamless billing: Charges are tracked per minute and billed based on Meta’s pricing structure, ensuring transparent cost management.
- Integrated WABA balance: Call charges are automatically deducted from your WABA balance, making expense tracking hassle-free.
- Minimum balance requirement: Maintain a $10 minimum balance to ensure uninterrupted calling services.
Start making calls now! Learn more
We’re excited to announce that dark mode is now available on the platform. That’s it!
We’ve improved how you select ads in
TikTok Messaging Ads
and Meta click-to-chat ads Workflow Triggers!
You can now choose specific ads or all current and future ads under your ads accounts to trigger your Workflow.This means no more manually updating your Workflows whenever you launch a new ad—just set it and let your Workflows run seamlessly. Enjoy greater flexibility and simplicity when managing your ad-triggered Workflows.
Take control of your ads related Workflows today! 🚀
We’ve enhanced broadcast pacing with the
Gradual
option, designed to help you reduce the risk of being blocked while maintaining effective message delivery and protecting your sender reputation during broadcasts.This optimized option gives you confidence and control for smooth, secure campaigns.
How to use it?
Choose the
Gradual
pacing option in the Broadcast module to enjoy optimized message delivery for your campaigns.Elevate your broadcast strategy with Gradual delivery!
We’ve enhanced mobile notifications and added a touch of physical feedback to elevate your app experience.
Haptic feedback: Feel the difference
Enjoy a more tactile interaction with soft and responsive haptic feedback for swipes, long holds, and actions like starting/stopping voice recordings.
Smarter notifications, faster responses
- Quick reply: Respond to messages directly from the notification drawer for faster communication.
- Image previews: View shared images instantly in notifications for better context.
- Notification grouping: Notifications are now neatly grouped by conversation for better organization. Expand or collapse groups as needed.
Update your respond.io Inbox app now to explore these improvements! 🚀
Our Lifecycle feature now includes a dedicated Workflow Trigger, Workflow Step, and also Webhooks, giving you even more power to automate your sales process and streamline CRM workflows.
With these new updates, you can:
- Automatically activate actions around Lifecycle Stage changes.
- Integrate smoothly with CRMs like Salesforce and HubSpot.
- Keep your sales processes efficient and consistent across platforms.
You can also get started even faster by using our Google Sheets template. Use it with the Lifecycle Trigger or Step to capture key data and track conversion and drop-off rates. Download it here to start automating your sales process today! 🥳
Start automating actions based on Lifecycle Stage changes
Use the
Lifecycle Updated Trigger
to build workflows that activate whenever a Contact’s Lifecycle Stage changes. This makes it easy to automate follow-ups, CRM updates, internal notifications, and more.Automatically update Lifecycle Stages in Workflows
With the
Update Lifecycle Step
, you can seamlessly move Contacts through Stages within workflows—perfect for lead qualification, engagement tracking, or closing sales with automated Stage progression.Sync Lifecycle data across platforms with Webhooks
Integrate Lifecycle Stages with external tools using
Lifecycle Updated Webhooks
. Notify CRMs like Salesforce and HubSpot whenever a Contact’s Stage changes to keep your data up-to-date across platforms. Learn more about using webhooks here.
Customize actions with branch conditions
Add
Lifecycle Branch Conditions
to direct Contacts down different paths based on their Stage, personalizing actions and messages to match where they are in the funnel.Start automating your sales process on respond.io today! 🎉
We’re thrilled to announce that
WhatsApp Business calling API
is here! 🎉 WhatsApp Calls is currently in closed beta
and available to selected organizations in Mexico, Brazil, India, and Indonesia. Don’t worry, it’ll be available to all respond.io users soon! Why use WhatsApp Calls?
Easily connect with your customers through voice calls directly on the platform, offering a more personalized experience, making it perfect for sales and support.
Receiving calls
Customers can now call you from their WhatsApp app, and these calls will appear in your respond.io Inbox! Handle customer calls and chats in one place to keep your conversations organized.
Making a call
Easily call your Contacts! Initiate voice calls (with Contact’s permission) directly from the respond.io Inbox, simplifying communication and saving time.
Whether you’re chatting or calling, keep the conversation flowing all in one place. ✨
Want to try out WhatsApp Calls when it’s available? Let us know by filling out this form.
Connect your TikTok ads account to respond.io and start using Lower Funnel Events to:
- Capture conversionsfrom TikTok ad interactions.
- Build Workflowstriggered by TikTok ad engagement.
- Send conversion databack to TikTok for real-time optimization and insights.
This integration is designed to help you fine-tune your ads for more valuable leads and higher engagement.
Connect your TikTok ads account to start tracking conversions
You can now link and manage your TikTok account under
Settings > Integrations
. This will enable the new Send TikTok Event
Workflow Step.Effortlessly track which TikTok ads are driving conversions and send engagement data back to TikTok to optimize your campaigns for better results.
Send Lower Funnel Events with Workflows
We’re introducing a
new Workflow Step: Send Lower Funnel Event
. This lets you send events directly to TikTok whenever leads convert, enabling you to:- Activate tailored Workflowswhen users engage with your TikTok ads.
- Gain real-time metricsto track ad performance and audience response.
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