We’ve renamed the to —a name that better reflects what it actually does: helping you reach your goals without all the manual setup. Think of it as the same helpful step, just with a new name ✨.

👉 Learn more about the AI Objective Step here.

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We’ve made them easier to find by moving them out of . They are now under Same tools, same functionality—just more visible and accessible!

We’ve fine-tuned the mobile app to deliver a faster, more seamless experience. 🚀 Conversations now load quicker, scrolling and moving between screens feels smoother than ever.

We’ve improved how the system connects behind the scenes, so your messages show up instantly and more reliably.

On top of that, we squashed tons of bugs — crash rates are down by 60%, making the app more stable and enjoyable to use.

🌟

Get a clear view of your team’s messaging performance—without logging in. Our new delivers a snapshot of your workspace activity straight to your inbox .

Track key metrics like conversation volume, response times, and lead conversions in a simple, visual summary. Plus, see how conversations move across the Contact Lifecycle with clear trends to help you stay ahead.

Haven’t used Lifecycle yet? It’s now available on all plans to help you automate Contact journeys and get the most value from your weekly recap email.

Internal collaboration just got smarter! You can now in and —perfect for handovers, escalations, and tracking.

Here’s what’s new:

Learn more here.

Call Reports are here—your first voice reporting experience, designed to help you every call.

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Track inbound and outbound calls with clear charts and key metrics.

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Identify answer rates, missed calls, and peak hours to improve responsiveness.

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Filter call data by Contact, Agent, Channel, and Status to uncover insights.

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Available in the Reports module for all call-enabled workspaces.

📅 : Call Reports will only include calls made on or after .

📚 Learn more

and make smarter decisions on every call.

Take your conversations beyond chat! Make and receive VoIP calls on the go with the respond.io mobile app.

With inbound and outbound calling built right into your Inbox, managing customer conversations just got easier than ever—no more switching between apps. Everything from chats to calls, now in one place.

Plus, stay on top of all call activity with the new , where you can view your complete call history on the go.

Learn more.

Say hello to our very first ! You can now , managing calls just like chats—without ever leaving the platform.

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Make and receive calls using your Telnyx number—right from the respond.io platform.

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Built with Telnyx, this VoIP channel delivers crystal-clear calls and international coverage, so you can connect with customers anywhere.

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See your call history and chat messages together for a seamless, unified customer view.

📚 Learn more

No more manual data entry! With this update, you can now —saving time and keeping both platforms in sync.

With this update, you can:

🛠️

Learn more about these updates for HubSpot and Salesforce.

Managing CRM data just got a whole lot easier. You can now —no need to switch tabs or tools!

With this update, you can:

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Learn more about these updates for HubSpot and Salesforce.

You can now track leads from and directly in the Reports module — no more spreadsheets or guesswork. 🙌

Conversions matter—and so do the ads that spark them.

Now you can track both, all in one place.