Prefer reading over listening? You can now convert audio messages from your Contacts into text.

WeChat channel connections now use an official third-party authorization flow through the WeChat Official Account Platform, making setup simpler and more reliable.

🔐 Connect your WeChat Official Account by logging in to the WeChat Official Account Platform and granting permission to respond.io, with no manual credential configuration required.

⚙️ App Secret, Webhook URL, and Verification Token are no longer required for new connections. Setup is now faster and more streamlined.

🔄 If you have already connected a WeChat channel, it will continue to work as usual. No action is required.

Learn how to connect your WeChat Official Account.

Never miss a reply or reaction to your Instagram Stories again. You can now choose whether Story replies automatically open a conversation—just like any inbound message.

🔔 Get notified the moment Contacts reply or react to your Story.

⚡ Help agents respond faster without missing new replies.

🎯 Prioritize and follow up with high intent leads from active Instagram Story campaigns to drive conversions.

Start turning every Story reply and reaction into a revenue opportunity.

Learn more.

Your AI Agent can now send HTTP requests to external systems, enabling real-time data retrieval and seamless actions directly within conversations.

Instead of just replying to messages, the AI Agent can interact with your systems to complete requests end-to-end — like checking order statuses, retrieving account details, or triggering backend actions. Before making a call, it automatically collects any required customer information to ensure smooth, accurate execution.

With HTTP Requests, you can now:

Connect your systems to start building smarter, more autonomous AI-powered conversations.

Learn more here.

WhatsApp templates just got more powerful and easier to use, helping you drive more conversions while simplifying API processes.

You can now add a coupon code button in your WhatsApp marketing templates. Contacts can instantly copy the code from your message, making it easier to redeem offers and take action.

Sending WhatsApp templates via our API is now easier. You can copy the template payload and use it directly with our Send Message API. No more guesswork—just copy, paste and send with confidence.

Explore these new enhancements today and make every WhatsApp template more effective.

You can now , making it easier to track and act on call outcomes in real time.

With the new , webhooks can be triggered for both and . For completed calls, details include call recording, transcript and summary if enabled, giving you everything you need for reporting, follow-ups or syncing with external systems.

Set up your webhook today to start capturing these events and streamline your call processes. 🚀

. Learn more about webhook events here.

Tired of scrolling through long message histories to find a file? Now you don’t have to! The new is now available on both web and mobile, to help you quickly locate all files shared in a conversation.

Whether you’re at your desk or on the go, it’s now easier than ever to find and manage shared attachments.

👉 Learn more about using attachments

👉 How it works on mobile

Note: Only files shared after will appear in the Attachments tab for both web and mobile.

You can now start conversations on Messenger using —a new, compliant way to send important updates and notifications to your Contacts.

With Facebook message templates, you can:

This new message templates now serves as your go-to option for use cases previously handled with message tags.

Learn more about Facebook message templates.

AI Agents now show exactly which knowledge sources were used to generate test replies, giving you full visibility into how responses are formed before they go live.

🔍 : See the specific knowledge sources that influenced AI Agent test replies, all in one place.

⚡ : Quickly pinpoint incorrect, weak, or missing sources so you can fix issues before customers ever see them.

✅ : Confirm that replies are grounded in the right content — no guesswork, no surprises.

Learn how to test AI agents with knowledge sources.

You can now attach files to internal comments in the Inbox, making it easier for teams to share supporting context directly within a conversation.

Learn more about attaching files to internal comments.