Changelog
Follow up on the latest improvements and updates.
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Managing CRM data just got a whole lot easier. You can now
edit HubSpot and Salesforce data directly on respond.io
—no need to switch tabs or tools!With this update, you can:
- Edit HubSpot and Salesforce data instantly– Make updates to contact information without leaving respond.io.
- Customize your view– Choose which fields (including custom ones) are visible and relevant to your team.
- Keep CRM data in sync– All changes are reflected in your connected HubSpot or Salesforce account.
🔄
Refresh permissions on your HubSpot or Salesforce integration page to enable editing.
Learn more about these updates for HubSpot and Salesforce.
What’s new
You can now track leads from
Meta Click-to-Chat Ads
and TikTok Messaging Ads
directly in the Reports module — no more spreadsheets or guesswork. 🙌- View Paid Ads attribution in ContactsandLifecyclereports.
- Filter and group by Ad Campaign,Ad Group, or a specificAdfor deeper insights.
- Monitor lead progress through Lifecycle stages, from New Lead to Paying Customer.
Why it matters
Conversions matter—and so do the ads that spark them.
Now you can track both, all in one place.
- Identify which ads bring in high-quality leads, not just traffic.
- See which campaigns truly convert with Lifecycle FunnelandContacts Addedreports.
Get started
- Go to the Reportsmodule and explore theContactsorLifecyclesections.
- Use the Paid Adsfilter to see where your leads come from and which ads drive real results. 🎯
Handling calls just got a major upgrade! With new enhancements to call visibility, agent permissions, and automation, managing calls is now more seamless and secure than ever.
Control who can make calls
Easily manage agent permissions by enabling or disabling call capabilities—perfect for onboarding while maintaining control.
See only what matters
Incoming call visibility now follows Contact User restrictions, so agents only see the calls relevant to them.
Stay organized with filtered call views
Quickly view incoming calls by
assigned, unassigned, or all
—with clear caller details upfront to help you act faster.Automated Contact assignment
When an agent answers or makes a call, the contact is auto-assigned if unassigned—no manual steps needed.
Enterprise-grade call security
Masked numbers are now included in the incoming call view, protecting sensitive information.
(Exclusive to the Advanced and Enterprise plans.)
Experience smarter, more secure call management. Try it out today! 🚀
We’ve made a bunch of small improvements to make your experience faster, smoother, and more reliable.
Faster conversation switching
- Moving between conversations is now quicker and smoother.
Messages appear instantly
- Comments and WhatsApp templates show up right away after sending.
Workflow template fix
- Validation now works properly for the Send Messagestep.
More accurate inbox counts
- Inbox counts only update when you’re actually in the Inbox.
Broadcast view stays put
- Our selected broadcast view won’t reset when switching workspaces.
Email drafts are safe
- We’ll keep your subject, attachments, and recipients even if you close the conversation.
Enjoy the smoother ride! 🚀
Starting
May 1, 2025
, all inbound (user-initiated) voice calls made via the WhatsApp Business Calling API
will be completely free. That’s right—no more call charges from Meta when your customers call you!What’s new?
- Free inbound calls: You’ll no longer be charged when customers call your business via native WhatsApp entry points, interactive messages, or deep links.
- Global availability: This update is rolling out toall countrieswhere the WhatsApp Business Platform operates—so your customers can call you from anywhere, at no cost.(Excludes Cuba, Iran, North Korea, Syria, and parts of Ukraine.)
Why it matters
📉 Lower communication costs
: Eliminate charges for inbound calls and reinvest those savings into growing your business.🌍 Expand your reach
: Let customers connect from anywhere, anytime—at zero cost to them.💬 Build better relationships
: Make conversations more personal and accessible by allowing people to reach you as naturally as they would a friend.
We’ve upgraded our WebSocket infrastructure for a faster, more stable, and secure messaging experience.
This improvement ensures your live conversations stay connected and messages load seamlessly, even under heavy traffic with the average
message delivery time of
~300 msEnjoy a smoother, more dependable experience every time you use respond.io!
What’s new:
💬 You can now connect your WhatsApp Business App number to respond.io—no migration or disruption needed.
👀 View messages sent in the Business App as Echo Messages on respond.io.
⚙️ Get access to automation, CRM integration, and collaboration tools your Business App doesn’t offer.
✅ View full conversation history in the Business App.
Why it matters:
This update removes the biggest hurdle to using the WhatsApp API—having to give up your Business App or retrain your team. Now, you get the best of both worlds:
Learn more here
🚀 Start your seamless WhatsApp upgrade today—no disruptions, just progress.
Great news—TikTok Messaging Ads are officially available to all users worldwide! No more waiting or whitelisting—just connect your TikTok Ads account and start engaging leads instantly.
Why this matters:
- Instantly connect with TikTok leads on WhatsApp or Messenger
- Boost ad performance with automatic engagement tracking
- Build powerful automation using the new TikTok Messaging Ads Trigger
👉 Go to
Settings > Integrations
to connect your TikTok Ads account and start converting clicks into conversations.
Stay on top of every conversation with the new
Call Activities
tab in the Contact drawer.Whether you’re following up on support calls or tracking sales outreach, this new tab brings all historical call interactions into one convenient place.
Easily stay on top of every call—check it out in the Contact drawer.
Note: Only call activities made on April 22, 2025 onwards will appear here.
WhatsApp Calling is now available in more countries!
In addition to Mexico, Brazil, India, and Indonesia
, you can now use WhatsApp Calling in Argentina, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Costa Rica, Guatemala, Honduras, Italy, the Netherlands, Spain, the United Kingdom, China, Israel, Kuwait, Malaysia, Singapore, South Africa.
The call permission window has been extended from 3 days to 7 days
. Plus, you can now make up to 5 outgoing calls within 24 hours
after permission is granted—you're no longer limited to just one call per permission! Enjoy more flexibility and control over your outbound calls across even more locations! 🌍
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