Changelog
Follow up on the latest improvements and updates.
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We’ve upgraded our knowledge source system to deliver more precise and comprehensive information.
What’s new?
- ✅ Sharper Answers:Get more accurate responses—even from complex data tables in websites and PDFs.
- 🌐 Multilingual Power:Effortlessly access and process information inanylanguage. Comprehensive answers, wherever your knowledge lives.
- 🤖 Upgraded AI Assist & Objective Step:Now powered byGPT-4.1 minifor even sharper, more accurate responses.
What does this mean for you?
Better answers. Fewer gaps. More confidence that you’re getting the full picture, whether your sources are in English, Spanish, Chinese, or beyond!
Just resync or reupload your knowledge sources to make sure they’re up to date and enjoy all the new benefits!

WhatsApp Calls on respond.io
has officially gone global!
Now, you can seamlessly connect with customers through voice calls directly from your Inbox—making sales and support more efficient than ever.📱
We’re also working on bringing WhatsApp Calls to the mobile app soon—stay tuned!
Note:
- Business-initiated WhatsApp calls are not available to numbers from the U.S., Nigeria, Canada, Vietnam, and Turkey. Businesses in these countries can still receive incoming calls.
- WhatsApp Calling (both inbound and outbound) is not available to numbers in sanctioned or non-operational regions including China, United Arab Emirates (UAE), Qatar, Cuba, Iran, Egypt, Saudi Arabia, North Korea, Syria, Crimea, Donetsk, and Luhansk

Automatically send private messages to users who comment on your Instagram posts, reels, ads, or live content. Set it up once—whether for all posts or specific ones—and personalize replies to start more meaningful conversations.
Also new in this release:
- Instagram voice and video messages are now directly playable by contacts.Instead of receiving them as links, Contacts can play your voice and video messages right in the Instagram app.
- Reply to specific TikTok messages.Keep chats contextual by replying to a specific message—just like on WhatsApp.
You can now make the most of AI and manage calls right from your mobile app — so you stay productive wherever you are.
What’s new:
✨
AI summary in one tap

Quickly generate clear, structured conversation summaries from internal comments or closing notes to keep your team aligned. Use AI Prompts in the comments section to fix grammar, adjust tone, simplify, translate—or even apply your own custom prompt. Learn more
📞
Calls view on mobile

View, manage, and act on all your call activities (incoming, missed, ongoing, and completed) directly from the app. Filter, sort, and search so you always stay organized and in control.
(Currently works with VoIP, Support for WhatsApp and Messenger calls coming soon!)
Learn morePerfect for escalations, handovers, or quick catch-ups on the go.

We’ve renamed the
AI Agent Step
to AI Objective Step
—a name that better reflects what it actually does: helping you reach your goals without all the manual setup. Think of it as the same helpful step, just with a new name ✨.Here’s what you need to know:
- 🛠 No workflow changes needed– Your existing workflows will keep running exactly as they are. No action required.
- 📍 Same place, new name– You'll still find the AI Objective Step underWorkflows, now with clearer intent and purpose.
👉 Learn more about the AI Objective Step here.
🔎
And hey! AI Assist & AI Prompts have moved
We’ve made them easier to find by moving them out of
Respond AI
. They are now under Workspace Settings → Inbox Settings.
Same tools, same functionality—just more visible and accessible!
We’ve fine-tuned the mobile app to deliver a faster, more seamless experience. 🚀 Conversations now load quicker, scrolling and moving between screens feels smoother than ever.
What did we do?
We’ve improved how the system connects behind the scenes, so your messages show up instantly and more reliably.
On top of that, we squashed tons of bugs — crash rates are down by 60%, making the app more stable and enjoyable to use.
Update your app now and experience a better respond.io on the go!
🌟
Get a clear view of your team’s messaging performance—without logging in. Our new
weekly recap email
delivers a snapshot of your workspace activity straight to your inbox every Monday at 9AM (local time)
.Track key metrics like conversation volume, response times, and lead conversions in a simple, visual summary. Plus, see how conversations move across the Contact Lifecycle with clear trends to help you stay ahead.
Haven’t used Lifecycle yet? It’s now available on all plans to help you automate Contact journeys and get the most value from your weekly recap email.
📈 Stay informed, stay ahead.

Internal collaboration just got smarter! You can now
automatically summarize conversations
in internal comments
and closing notes
—perfect for handovers, escalations, and tracking.Here’s what’s new:
- ✨ One-click summaries– Generate clear, bullet-point overviews of any conversation
- 💬 AI Prompts in comments– Refine tone, fix grammar, simplify, translate, or apply custom prompts
- ⏱️ Faster collaboration– Save time and keep everyone aligned with clearer notes
Learn more here.

Call Reports are here—your first voice reporting experience, designed to help you
monitor, analyze, and improve
every call.🔍
What’s new
📈
See call performance at a glance
Track inbound and outbound calls with clear charts and key metrics.
🕵️♀️
Spot trends and optimize operations
Identify answer rates, missed calls, and peak hours to improve responsiveness.
📂
Drill into call details
Filter call data by Contact, Agent, Channel, and Status to uncover insights.
✅
Ready to use—no setup needed
Available in the Reports module for all call-enabled workspaces.
📅
Note
: Call Reports will only include calls made on or after June 12, 2025
.Start exploring Call Reports today
and make smarter decisions on every call.
Take your conversations beyond chat! Make and receive VoIP calls on the go with the respond.io mobile app.
With inbound and outbound calling built right into your Inbox, managing customer conversations just got easier than ever—no more switching between apps. Everything from chats to calls, now in one place.
Plus, stay on top of all call activity with the new
Calls tab
, where you can view your complete call history on the go.Start calling today and make your conversations count!
Note: Currently, only landline and VoIP calling are supported on the mobile app. We’re actively working on bringing WhatsApp Business Calling to mobile soon—stay tuned!
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