We’ve redesigned the onboarding journey to help you get started faster and experience value right away. Instead of a feature tour, you’ll now see a simple guided checklist focused on what matters most.

Along the way, you’ll also find quick links to videos, support, and demos to guide you whenever you need help.

This new onboarding makes it easier for Owners and Managers to set up the platform, connect the right features, and bring in teammates—so your organization can start seeing results faster.

👉 Try the new onboarding today when creating your new Workspace!

We’re excited to launch — smart, capable assistants powered by GPT-5 that can handle customer conversations from hello to handoff. Whether it’s sales, support, or anything in between, AI Agents can reply, act, and get things done for you.

Here’s what’s new:

📋 — Quickly launch AI Agents for sales or support with prebuilt templates you can customize.

⚡️ — Choose tasks for your AI Agent, like closing and summarizing chats, updating Contact fields, updating Lifecycle, and routing to the right team or user.

🖼️ — AI Agents can now process incoming files and images to give more accurate and helpful responses.

📂 — Upload files and websites so your agent can answer with your business info in mind.

Want your AI Agent on the front lines? Set it as default and let it handle every new conversation.

Learn more about setting up AI Agents.

You can now make and receive WhatsApp calls right from the respond.io mobile app. Stay connected wherever you are and manage calls alongside chats—no app switching needed!

Everything you need for WhatsApp calls—right in your pocket.

📚 Learn more.

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Tired of asking for call permissions over and over? Now, with , you only need to request permission once—after that, you’re free to call your Contact via anytime.

Fewer interruptions, smoother conversations!

We’ve fine-tuned core components like tooltips, buttons, and message items to improve performance across the Inbox.

Enjoy a faster, more reliable Inbox! 🚀

We’ve rolled out a fresh batch of Inbox upgrades designed to make your workflow smoother and faster on the web and mobile. From larger file uploads to a better TikTok experience, here’s what’s new:

You can now attach up to in the message composer and snippets—10x more than before! Whether you’re sending images, PDFs, or presentations, your Inbox is ready. Available both in web and mobile. Learn more

Need more room to view names or tidy things up? The , just like the contact drawer. Drag to your preferred width and focus on what matters most.

Say hello to ! Copy a message link right from the message itself. When the link is clicked, it’ll open the Contact and highlight the exact message. Available both in web and mobile. Learn more

Our now opens chats (not just profiles!) via https://tiktok.me/{username} and supports —just like WhatsApp. Make connecting seamless. Learn more

More details about our Inbox mobile updates can be found here.

We’ve upgraded our knowledge source system to deliver more precise and comprehensive information.

Better answers. Fewer gaps. More confidence that you’re getting the full picture, whether your sources are in English, Spanish, Chinese, or beyond!

Just resync or reupload your knowledge sources to make sure they’re up to date and enjoy all the new benefits!

WhatsApp Calls on respond.io Now, you can seamlessly connect with customers through voice calls directly from your Inbox—making sales and support more efficient than ever.

Ready to give your business a voice?

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Note:

Automatically send private messages to users who comment on your Instagram posts, reels, ads, or live content. Set it up once—whether for all posts or specific ones—and personalize replies to start more meaningful conversations.

You can now make the most of AI and manage calls right from your mobile app — so you stay productive wherever you are.

What’s new:

Quickly generate clear, structured conversation summaries from internal comments or closing notes to keep your team aligned. Use AI Prompts in the comments section to fix grammar, adjust tone, simplify, translate—or even apply your own custom prompt. Learn more

View, manage, and act on all your call activities (incoming, missed, ongoing, and completed) directly from the app. Filter, sort, and search so you always stay organized and in control. Learn more

Perfect for escalations, handovers, or quick catch-ups on the go.