We’ve just rolled out knowledge source reranking — a new feature that helps our AI pick the most relevant information before generating a response. By filtering and prioritizing knowledge sources automatically, the AI now works smarter from the very start.

Here’s what this means for you:

Start enjoying clearer, smarter AI responses!

The AI Agent can now trigger your existing Workflows based on your instructions, turning conversational intent into actions instantly.

Write simple instructions. Let the AI Agent do the talking — and Workflows handle the doing.

Learn how to set it up here.

AI Agents can now leave internal comments in conversations, so your team gets the right context without digging through chat history.

📝 : Let AI Agents post internal notes directly in the Inbox (great for handoffs and escalations).

👀 : Capture key details like intent, summary, and next steps in a single comment.

📣 : Tag specific teammates in the comment when you need attention on a conversation.

Learn how to set it up here.

You can now receive and save sent to you via When someone shares a , you’ll see it directly in the Inbox — and with just one click, you can add them to your Contacts list.

No more copying and pasting — saving shared Contacts is now quick and effortless!

You can now view transcripts for audio messages processed by AI Agents—no playback needed. Transcripts appear right below the message bubble on both web and mobile, making it easier to review conversations, understand what was said and verify AI responses at a glance.

Enjoy clearer, more transparent conversations with AI! ✨

Say goodbye to replaying recordings or digging through long transcripts. With AI-powered summaries, you get a clear, concise breakdown of every call.

Each recorded call now comes with an AI-generated snapshot highlighting key points and next steps, making follow-ups and handovers smoother than ever. You can quickly the summary or it for external sharing.

Learn more about setting up call recording and transcripts here.

We are announcing the respond.io MCP Server — an open-source implementation of the Model Context Protocol (MCP) that makes it easier for developers to connect AI assistants and automation tools to the Respond.io API.

👉 Learn more

Just like on web, you can now transfer live calls right from the mobile app, helping you stay responsive wherever you are.

From the app, you can:

Whether you’re in the office or on the go, delivering seamless support is just a tap away.

You can now transfer active calls to another agent from the web app without ending the session. Add a note for context so your teammate can jump in seamlessly and help customers faster.

Perfect for:

Learn how to transfer calls with WhatsApp and Telnyx

📱

AI Agents just got a massive upgrade. With a revamped technical architecture, they now think, plan, and respond more intelligently than ever.

Under the hood, AI Agents now run on an upgraded architecture powered by , bringing faster reasoning, lower latency, and smoother performance across the board.

⚡ Reduced latency makes multi-step tasks quicker and interactions feel more natural.

✍️ Add richer roles, rules, and guidance for more advanced setups.

🎯 Expect clearer reasoning and smoother behavior across key scenarios.