respond.io
Roadmap
Feature Request
Changelog

Roadmap

Under Review

Inbox: Support Message Reactions
Feature Request
AI Agents: Understand Call Context
Feature Request
AI Agent: Use WhatsApp template content as reply context
Feature Request
AI Agent: API/MCP to create and edit AI Agents
Feature Request
API: Expose Reporting & Analytics data via MCP
Feature Request
HubSpot: One-Way Contact Info Sync from respond.io to HubSpot
Feature Request
Salesforce: One-Way Contact Info Sync from respond.io to Salesforce
Feature Request
AI Agent: Increase Chat History Context Window
Feature Request
Conversation Source Tracking: Non CTC Ads
Feature Request
AI Agent: Knowledge source reference log
Feature Request
Inbox: Contact Events Toggle
Feature Request
Reports: Advanced Lifecycle Analytics and Visualization
Feature Request
Reports: Track Ad Costs and Contact Generation
Feature Request
AI: AI Usage Statistics or Reporting
Feature Request
Calls: Enable business hours setting for WhatsApp calls within platform
Feature Request
Salesforce: Contact Import
Feature Request
Workflows: Support HubSpot Actions
Feature Request
Workflow: Support Salesforce Action
Feature Request
HubSpot: Respond.io Action within HubSpot Workflows
Feature Request
Salesforce: Respond.io Action within Salesforce Flows
Feature Request
Scheduling: Meeting/Appointment Booking
Feature Request
Calls: Voicemail Setup
Feature Request
Instagram: Public Reply
Feature Request
Facebook: Public Reply
Feature Request

Planned

Calls: Support round-robin routing & call-specific agent availability
Feature Request
Salesforce: Support for Opportunity Object
Feature Request
New Channel: RCS Messaging (Google Messages & iMessage)
Feature Request
Integrations: Official respond.io MCP server
Feature Request
Mobile App: Offline message queue and auto-send
Feature Request
Voice AI Agent: Support native/regional accent options
Feature Request
Integrate with Facebook Lead Ads
Feature Request
New Integration: Google Ads (Click-to-WhatsApp & Attribution)
Feature Request
Salesforce: Activity Logging
Feature Request
HubSpot: Activity (Messages and Calls) Logging
Feature Request
AI Agent: Follow-up Indicator
Feature Request
Calls: Allow Multiparty Conferencing
Feature Request
AI: Knowledge Gap Report
Feature Request
WhatsApp: Template Library
Feature Request
HubSpot: Support for Deals Object
Feature Request
Salesforce: Support for Lead Object
Feature Request
Salesforce: 1 Way Automatic Contact Creation from respond.io
Feature Request
HubSpot: 1 Way Automatic Contact Creation from respond.io
Feature Request
HubSpot: Manual Linking and Unlinking of Contacts
Feature Request
Salesforce: Manual Linking and Unlinking of Contacts
Feature Request
WhatsApp Coexistence: Import Chat History from WhatsApp Business App
Feature Request
Calls: Enable IVR integration and Call Queuing
Feature Request

In Progress

Data Export: 1 Year Date Range Limitation
Feature Request
Mobile App: Download & Share Videos
Feature Request
Mobile: Play incoming call ringing sound when app is in the background or closed
Feature Request
Inbox: Mentioned-based Inbox
Feature Request
Integration: Google Calendar
Feature Request
Salesforce: One-Way Contact Sync from Salesforce to respond.io
Feature Request
HubSpot: One-Way Contact Info Sync from HubSpot to respond.io
Feature Request
AI Agent: Instructions Validator
Feature Request
Inbox: Drag-and-Drop to download images
Feature Request
Settings: Keep users Online while respond.io is open
Feature Request
Inbox: Assign collaborators to a Contact
Feature Request
Email: Support OAuth 2.0 with SMTP (Office 365/Outlook)
Feature Request
New Channel: Email Outlook
Feature Request
Workflow: Trigger Workflow on Story Interactions
Feature Request
AI: AI Credit Top Up or On-Demand
Feature Request
AI Agents: Option for AI Agent to Only Use the Current Conversation
Feature Request
Messenger: Support Messenger Calls
Feature Request
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