HubSpot: One-Way Contact Info Sync from respond.io to HubSpot
under review
Z
Zy
Business Problem:
Currently, contact updates made in respond.io are not reflected automatically in HubSpot. When agents update contact information during conversations (such as phone numbers, names, or custom attributes), those updates remain only in respond.io. This leads to data inconsistencies between systems and requires sales or marketing teams to manually update records in HubSpot. As HubSpot is commonly used for CRM and marketing automation, the lack of automatic updates can result in incomplete or outdated customer data.
Desired Outcome:
Enable one-way contact sync from respond.io to HubSpot, where updates made in respond.io automatically reflect in HubSpot.
Users should be able to configure:
• Field mappings between respond.io and HubSpot
Current Workaround:
At present, users must:
- Manually update contact details in both respond.io and HubSpot.
- Use third-party automation tools like Zapier or Make.com to sync
N
Nabilah Binti Salleh
Merged in a post:
What's up Business and Hubspot hourly syncronization
O
Oksana Kostyrina
O
Oksana Kostyrina
Hello Nabilah!
Thank you for reaching out to me.
The problem that need to be solved is the following: there is no synchronization of messages that come from What's up business to HubSpot.
We want to start using respond.io for our team, but currently there is this sync issue - when messages come via what's up we want to see them in activities on Hubspot in the related contact. If there is no contact registered in Our Hubspot, we we need it to be create automatically.
Kind regards,
Oksana
N
Nabilah Binti Salleh
Hi Oksana Kostyrina- thank you for your request. To understand your request better, could you share with us the problem you're aiming to solve?
S
Shi Hui
updated the status to
under review