Feature Request

Business problem: As a user, I want to control sound notifications for incoming calls, so that I am not distracted by irrelevant calls not assigned to me. Desired outcome: Enable sound notifications only for relevant or assigned calls. Mute or customize sounds for non-assigned or lower-priority calls. Use Cases: Receive alerts only for calls directly assigned to the user. The current workaround: N/A

I would like to be able to delete or edit a message that I sent by mistake on the Messages module, and for it to also be removed for edited rom the recipient's device. 🔴 Important Note: This is NOT a limitation on respond.io . This is a limitation set by Facebook's team to all WhatsApp API accounts.

Business problem: As a managert, I want to log activities on missed, active, and completed calls, so that I can maintain accurate records and improve follow-up efficiency. Desired outcome: Ability to log activities directly for missed, active, and completed calls. Streamlined tracking of call outcomes and follow-ups. Use Cases: Log reasons for missed calls and schedule callbacks. Monitor performance of agents on call handling The current workaround: N/A

When migrating from WhatsApp Business App to WhatsApp API it would be awesome if you could import your existing conversations so you don't need to start from scratch.

Business Problem Currently, tags are displayed alphabetically in the contact drawer under Tags. This behavior does not account for varying priorities among tags, which can hinder efficiency and relevance when interacting with contacts. Desired Outcome Provide users with the ability to manually arrange tags according to their priority or needs, ensuring the most relevant tags are easily visible and accessible in the in the contact drawer under Tags/ contacts module and Tag Manager.

Business Problem: The current AI model has limitations, including a restricted space for creating custom AI personas and challenges with understanding synonyms, leading to ineffective customer interactions. Desired Outcome: Integrate the ChatGPT API to enhance the AI's capabilities and allow the creation of customized GPTs for a more tailored conversational experience. Details of the Potential Feature and Use Case: Utilize better versions of ChatGPT and custom GPTs. Improve understanding of varied customer responses, such as synonyms (e.g., "auto" for "car"). Enable seamless access to a customized AI persona via the ChatGPT API, connected with Respond.io for optimized customer interactions.

Business Problem: As a first-point-of-contact agent, I want call transfer and forwarding capabilities, so that I can quickly route calls to the appropriate team or individual, ensuring efficient handling of customer inquiries. Desired Outcome: Ability to transfer live calls seamlessly to another agent or department. Forward calls based on availability or predefined rules. Use Cases: Transferring a client to a sales representative for advanced queries. Forwarding support calls to specialized teams during escalation. The Current Workaround: N/A

Business problem: As a user, I want to record and playback calls so that I can review important details and ensure compliance with communication standards. Desired outcome: Ability to record calls directly within the platform. Accessible playback of recorded calls in a user-friendly interface. Secure storage and retrieval of call recordings. Use Cases: Reviewing agents performance during calls Verifying commitments or agreements made during calls. The current workaround: N/A

Business Problem The platform serves as a hub for customer interactions, with users dedicating substantial time to it. Introducing an option that is gentler on the eyes would enhance comfort and elevate the overall user experience. Platform Problem Currently, the desktop web platform does not offer the dark mode option. Use Case To allow users to choose which mode (light or dark) suits their way of working accordingly.

Business problem: As a user, I want to be able to call my contacts and have them call me through the messenger, so that I can expand communication means and improve connectivity. Desired outcome: Enable voice and video calls within the messenger. Allow seamless switching between text and calls. Enhance the communication experience for users. Use Cases: Calling a contact directly from a chat conversation. Receiving incoming calls via the messenger. The current workaround: N/A