New Integration: ChatGPT
ChatGPT is an AI language model for dialogue. ChatGPT can answer questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. It would be good if respond.io can integrate with ChatGPT and we can make use of it to answer customer inquiries. Use cases: Summarize conversations: https://respond.canny.io/feature-request/p/new-integration-chatgpt-summarize-conversations Generate new messages using prompts: https://respond.canny.io/feature-request/p/new-integration-chatgpt-generate-new-messages-using-prompts Fix grammar and spelling errors: https://respond.canny.io/feature-request/p/new-integration-chatgpt-fix-grammar-and-spelling-errors Translate messages: https://respond.canny.io/feature-request/p/new-integration-chatgpt-translate-messages Generate Answers Automatically based on a set of Uploaded Documents or Links: https://respond.canny.io/feature-request/p/new-integration-chatgpt-generate-answers-automatically-based-on-a-set-of-uploade Chatbot: https://respond.canny.io/feature-request/p/new-integration-chatgpt-chatbot
Solve phone number duplication (+)
When a new customer enters via WhatsApp, the number is created without the (+) and when I go to create contacts from the platform it forces me to do it with the (+) and this is generating duplicate contacts and more MAC consumption 1) So I propose that you search for duplicates regardless if the contact has the number with the (+19992221234) or (19992221234). 2) Or that it does not allow adding numbers without the format (+)
Support for WhatsApp Group Chats
The WhatsApp API currently doesn't support Group Chats. We will build it once the WhatsApp developers add support for this feature. To clarify, this is NOT a limitation on respond.io , this is a limitation set by Facebook's team to all WhatsApp API accounts.
WhatsApp: Support send location CTA
WhatsApp has recently introduced “send Location CTA’ feature, which provides users a dedicated CTA button that businesses can use to request customers to share their location. It would be good if respond.io supports this new Send Location CTA as this will help customers connect with businesses by sharing their location for ride-hailing, goods delivery, finding nearby stores, and more.
Messages: Filter chats by date
It will be really helpful, if we have an option to find old chat history by date.
Search: Global Search bar
I would like to have a global search bar on top of the platform from where user can search into the entire platform not just in a specific module, clicking on search result will take user to exact thread like if I searched for a contact by its name then by clicking the suggestion from listing I can go directly go to contact details (popup). if user search for something that is not having any results then it will navigate the user to the search page (a separate page for searching) that page will also be having some filters to categorize the search, like : Everything Contacts Custom Fields Surveys Broadcast Automation Snippets Files under that filters, the search will be done into a specific module.
Search: Search in Messages Module
A search function that would allow you to search through: A single conversation All conversations Contacts Custom Field Contacts Tags
Workflows: Channel Events Trigger
Trigger workflow for Contacts when an event happens within the channel. Supported Channel Events Get Started Event Referral Event Page Change Event Postback Event Note: When the channel events happen, it will be shown as contact event in the conversation window. Save Event Data as Variable The Event Data that was provided by the channel will be saved as variables. This will allow capturing the references/referral data provided with the event. Then we can use these variables in the following workflow steps. In addition, you can also save it in the custom field if you want to store the value for the long term. Use Cases: Enable WhatsApp Ads To Trigger an Ad-Specific Workflow Capturing Facebook References for identification purpose