Feature Request

Business Problem: Businesses face challenges in efficiently handling meeting and appointment scheduling through chat. Key components of the issue include: Allowing contacts to easily schedule meetings or appointments via chat. Providing businesses with tools to manage availability, meeting durations, and other appointment settings. Sending appointment confirmations and reminders via chat to ensure contacts are informed about upcoming meetings. Enabling contacts to reschedule appointments directly through chat when needed. This lack of an integrated solution forces businesses to rely on external tools, leading to inefficiencies and potential friction in the user experience. Desired Outcome: Implement an integrated appointment scheduling feature within the platform. This feature should include: Seamless scheduling of meetings or appointments directly through chat. Customizable business settings for availability, meeting durations, and appointment preferences. Automated confirmation and reminder notifications via chat. Easy rescheduling options for contacts to adjust appointment times when necessary. Use Cases: Customer Support Appointments: Enable customers to book service or support sessions directly during chat interactions. Sales Meetings: Allow prospects to schedule demos or sales calls in real-time through chat. Automated Reminders: Ensure customers receive timely reminders and confirmations to reduce missed appointments. Workaround: Businesses currently use third-party applications like Calendly for appointment scheduling and share booking links with contacts. However, this adds extra steps and disrupts the seamless chat experience.

When migrating from WhatsApp Business App to WhatsApp API it would be awesome if you could import your existing conversations so you don't need to start from scratch.

Business Problem Businesses are seeking to proactively engage with users by initiating conversations through Instagram Direct Messages (DMs) whenever users comment on their Instagram posts. Desired Outcome The goal is to channel commentators towards DMs for further engagement, by implementing two key features: Instagram Private Replies: This feature would enable businesses to respond to comments on their posts with a private message sent through Instagram Direct. Automatic DMs for Commenters: This would automatically send a Direct Message to users who comment on posts, facilitating immediate and personalized engagement.

Business Problem: As a sales professional, I want automations and workflows for managing incoming and outgoing calls, so that I can ensure follow-ups are timely and data moves seamlessly across platforms, reducing administrative overhead. Desired Outcome: Automatically log call details and outcomes in CRM. Trigger follow-up tasks like messages or meetings post-call. Sync data across sales tools and communication platforms. Use Cases: Logging and tracking sales calls in the CRM. Automating post-call follow-ups and notifications. The Current Workaround: N/A

Enable an option to public reply to comments on Facebook's post

Enable an option to public reply to comments on Instagram's post

Business Problem: Currently, closing notes on Respond.io require manual input, which can be time-consuming and inconsistent. Users have no automated way to categorize or summarize conversations effectively. This lack of automation hinders the ability to analyze trends, sentiments, or outcomes across conversations, leaving a gap in actionable insights. Desired Outcome: Implement an AI-driven system for closing notes that: Automates Categorization: Suggests or selects categories (e.g., "Resolved," "Escalated," "Follow-Up Needed"). Generates Summaries: Provides concise, AI-generated summaries of the conversation when a conversation is closed. Exportable Data: Stores categorized notes, summaries, and sentiments in a table for Data Export. This enables users to view trends in conversation outcomes and sentiments across the platform. By introducing this feature, Respond.io can: Save users time by automating closing note tasks. Improve data consistency for more accurate insights. Empower businesses with actionable analytics to enhance customer interactions and team performance.

Business problem: Currently, there is no integration between HubSpot and respond.io . Contacts updated in HubSpot are not automatically reflected in respond.io , and vice versa. This lack of integration leads to inconsistent customer data, causing confusion among team members, inefficient workflows, and potential miscommunication due to outdated information. Desired outcome: Flexible Contact Data Sync Options: Implement a HubSpot integration that allows users to choose how contact data is synchronized: (One-way sync from respond.io to HubSpot, One-way sync from HubSpot to respond.io or Two-way sync) Data Consistency: Ensure that contact information remains consistent across platforms based on the selected synchronization option. Custom Field Mapping: Support the synchronization of custom fields and properties to maintain comprehensive customer profiles. Use Cases: Customizable Synchronization: Businesses can tailor the integration to fit their workflows by selecting the appropriate sync direction. Unified Customer Information: Sales and support teams have access to the most current customer data on both platforms, based on their synchronization preferences. Efficient Communication: Up-to-date contact details prevent misdirected communications and enhance customer interactions. Operational Efficiency: Eliminates the need for manual data entry and import/export processes, reducing errors and saving time. The current workaround: Users must manually export contacts from HubSpot and import them into respond.io , and vice versa.

Business Problem: As a first-point-of-contact agent, I want call transfer and forwarding capabilities, so that I can quickly route calls to the appropriate team or individual, ensuring efficient handling of customer inquiries. Desired Outcome: Ability to transfer live calls seamlessly to another agent or department. Forward calls based on availability or predefined rules. Use Cases: Transferring a client to a sales representative for advanced queries. Forwarding support calls to specialized teams during escalation. The Current Workaround: N/A

Business Problem: As a manager, I want an efficient voicemail setup, so that I can manage missed calls effectively and ensure no important communication is lost. Desired Outcome: Enable customizable voicemail messages. Provide easy access to track, listen & download voicemails. Use Cases: Capturing messages from missed sales or client calls. Quickly responding to voicemails with actionable insights. The Current Workaround: N/A