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Iaroslav Kudritskiy
Business Problem:
Businesses face challenges in efficiently handling meeting and appointment scheduling through chat. Key components of the issue include:
  • Allowing contacts to easily schedule meetings or appointments via chat.
  • Providing businesses with tools to manage availability, meeting durations, and other appointment settings.
  • Sending appointment confirmations and reminders via chat to ensure contacts are informed about upcoming meetings.
  • Enabling contacts to reschedule appointments directly through chat when needed.
This lack of an integrated solution forces businesses to rely on external tools, leading to inefficiencies and potential friction in the user experience.
Desired Outcome:
Implement an integrated appointment scheduling feature within the platform. This feature should include:
  • Seamless scheduling of meetings or appointments directly through chat.
  • Customizable business settings for availability, meeting durations, and appointment preferences.
  • Automated confirmation and reminder notifications via chat.
  • Easy rescheduling options for contacts to adjust appointment times when necessary.
Use Cases:
  • Customer Support Appointments: Enable customers to book service or support sessions directly during chat interactions.
  • Sales Meetings: Allow prospects to schedule demos or sales calls in real-time through chat.
  • Automated Reminders: Ensure customers receive timely reminders and confirmations to reduce missed appointments.
Workaround:
Businesses currently use third-party applications like Calendly for appointment scheduling and share booking links with contacts. However, this adds extra steps and disrupts the seamless chat experience.