The current "Assign To" step in the Workflow allows for round robin assignment logic, but it assigns leads or contacts equally to each user.
It would be beneficial to add a weighting option to the round robin assignment logic so that we can assign leads or contacts to agents with different weights based on their experience or skill. For example, we could assign more leads or contacts to senior agents who have more experience. This would ensure that the most skilled agents receive more opportunities to engage with leads or contacts.