Channel Improvement: Option to edit/delete messages sent by mistake
B
Bernardo Gonzalez
I would like to be able to delete or edit a message that I sent by mistake on the Messages module, and for it to also be removed for edited rom the recipient's device.
🔴 Important Note:
This is NOT a limitation on respond.io. This is a limitation set by Facebook's team to all WhatsApp API accounts.
S
Shi Hui
There is a limitation on the channel's side where most of the channels (e.g. Facebook, WhatsApp, Instagram, Line) do not have API to delete sent messages.
Once the channels start providing API to delete sent messages, we are happy to look into this feature!
Update (23 May 2025): This API still does not exist yet, except on Telegram.
Sean Yap
I would like to be able to delete or edit a message that I sent by mistake on the Messages module, and for it to also be removed for edited rom the recipient's device.
Emre Vera Clinic
We can make mistakes, and knowing that we can't undo an action makes us extremely careful when sending messages to customers, especially regarding pricing.
So I think it would be great if we can delete messages.
Nilay
Having both edit and delete functionalities is essential. Our sales team often works under time pressure, and occasional mistakes, particularly in pricing or sensitive details, can happen.
Currently, the inability to undo or correct a message once it’s sent forces our team to be extremely cautious, which can slow down communication and reduce efficiency.
Implementing a message delete option would provide much-needed flexibility, allowing us to maintain professionalism in our customer interactions and correct any errors promptly.
Aysenur Seyman
Much needed, we need both edit and delete.
Aysenur Seyman
Much needed, we need both edit and delete.
Zahi Almadani
Much needed, we need both edit and delete.
I
Idyll Canözer
Please
I
Idyll Canözer
please
JLL Tung
Our sales team often makes mistakes, and knowing that we can't undo an action makes us extremely careful when sending messages to customers, especially regarding pricing.
So I think it would be great if we can delete messages.
R
Rodrigo Abundes
If even with a delay of 5 or 20 seconds it would be a good option
Load More
→