Teams settings: Allow users to be in multiple teams
A
Ashwin Sadananthan
Business Problem:
Currently, users can only be assigned to one team within a single space on respond.io. This limitation restricts flexibility for users who need to participate in multiple teams, such as Customer Support and Sales, but not Management.
Desired Outcome:
Allow users to belong to multiple teams within a single space on respond.io. For example, a user could simultaneously be part of both the Customer Support and Sales teams while not being assigned to the Management team, enabling better collaboration and access to relevant resources.
Ivan Amador
So many years of the application and it is incomprehensible that such a useful function is not implemented from the start and there is so much delay in its implementation.
We have users who speak different languages, we all speak Spanish, one part also speaks English, another part speaks additional Portuguese and a couple of us speak all 3 languages, the simple fact of not being able to organize the teams according to the languages and that the conversations are distributed accordingly, is a disregard for the purpose of Respond.
Have a team in Spanish with all the agents, another in English with the corresponding agents, another in Portuguese with whom they speak that language and the users who speak all 3 languages, added to the 3 groups equally.
We know that AI is something important today, but they cannot concentrate all their efforts on this point as long as important configurations for the distribution of the workload remain in limbo, even more so when they have started to implement functions with fewer votes and less time to be requested compared to this function.
Jerry (CEO)
N
Nabilah Binti Salleh
Ivan Amador: Hi! Thank you for sharing your perspective and for highlighting the importance of this capability. We understand how enabling users to belong to multiple teams could offer greater flexibility and value.
While we don’t have an update to share at the moment, this request is noted and remains part of our broader considerations as we continue to evaluate improvements to team and role management. We’ll be sure to provide an update here when there’s progress to share. Thank you for your patience and for taking the time to provide feedback.
Ivan Amador
Nabilah Binti Salleh It's been almost 5 years since this functionality was first requested and they haven't given it any kind of priority at any time, while other functions requested later have given it due priority and have already been implemented or are under development.
This function (Assigning a user to different Teams) or more simply, being able to have within the Flow generator a functionality to choose the individual agents to whom to assign conversations, would be another solution.
Not everything is AI, “simple” functions should also be a priority because they facilitate the development of the daily activities of the companies that use their service.
Rudy Rocha
Yes please!!
José Daniel Barbosa
Jerry (CEO) please make this feature a priority — it’s a basic function and shouldn’t be too difficult to implement.
José Daniel Barbosa
Shi Hui Ahmed Nassar Please!
N
Nabilah Binti Salleh
José Daniel Barbosa: Hi! Thank you for emphasizing the importance of this feature. We completely understand how valuable it would be to have the flexibility for users to belong to multiple teams.
While we don’t have an update to share just yet, the request remains on our radar as part of our ongoing evaluation of team and role management improvements. We’ll be sure to post an update here once there’s progress. Appreciate your patience and continued feedback :)
I
Ian Goh
It's been more than 4 years since the first post and this is not implemented yet. AI features are important but we need these basic operational functions.
N
Nabilah Binti Salleh
Ian Goh: Hi Ian, thank you for sharing your thoughts. We hear you, and we fully understand how critical basic operational features like multi-team assignments are for daily workflows.
At this time, we don’t have an update to share yet, but your feedback (and the continued interest from many others here) helps us evaluate and prioritize improvements. We’ll make sure to update this request once there’s concrete progress.
José Daniel Barbosa
Nabilah Binti Salleh please this is necessary!
N
Nataliia Fedorova
+1 we need this feature as well
N
Nabilah Binti Salleh
Merged in a post:
Granular User Permissions & Multi-Team Assignment
Taha Hilal
Request:
Assign users to multiple teams simultaneously (e.g., "Sales" + "Retention").
Agile ability to the admin to give the access for users (e.g., filter the conversations as per some tags).
O
Olman Castro
We really need this funcionality
I
Ian Goh
We need to have an user able to be assigned to multiple teams and set visibility of the chat to the team.
Scenario
We have an user which is belong to purchase team and HR. When a chat regarding HR comes, we want to set visibility for the chat to HR team, not only 1 user..
Therefore, please let us have 2 new features
- user able to be assigned to multiple teams
- assign chat visibility to the team
F
Faisal Matari
We need it as well
l
lzapata@simco.mx
Please do this update now! It's great for those of us who have different businesses and agents that we wouldn't want to have so much visibility except for certain assigned spaces. It would help us a lot!
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