Teams settings: Allow users to be in multiple teams
A
Ashwin Sadananthan
Business Problem:
Currently, users can only be assigned to one team within a single space on respond.io. This limitation restricts flexibility for users who need to participate in multiple teams, such as Customer Support and Sales, but not Management.
Desired Outcome:
Allow users to belong to multiple teams within a single space on respond.io. For example, a user could simultaneously be part of both the Customer Support and Sales teams while not being assigned to the Management team, enabling better collaboration and access to relevant resources.
F
Faisal Matari
We need it as well
l
lzapata@simco.mx
Please do this update now! It's great for those of us who have different businesses and agents that we wouldn't want to have so much visibility except for certain assigned spaces. It would help us a lot!
Amalia Putrieka
Merged in a post:
Add users to different care teams (rows)
L
Luis Araujo
We have a need in multiple clients that have different departments or teams where some users attend to different topics (for example a hospital reception user who could be in the row of different departments), however there is a platform limitation where a user assigned to one row can no longer be assigned to another (attached image)
It's a need common to several customers.
Amalia Putrieka
Hi Luis Araujo, thanks for sharing your request! To help us understand better, could you please review these two related feature requests?
- Assign Collaborators to a Contact: https://respond.canny.io/feature-request/p/messages-assign-collaborators-to-a-contact
- Allow Users to be on Multiple Teams: https://respond.canny.io/feature-request/p/allow-for-users-to-be-on-multiple-teams
Let us know if your request is similar to either of these or if it covers a different scenario. We’d appreciate any additional details you can provide!
Hope to hear from you soon!
L
Luis Araujo
Amalia Putrieka is correct. It's the same as https://respond.canny.io/feature-request/p/allow-for-users-to-be-on-multiple-teams
A
Andrea Vizzari
Please add multi-team capability for a user to Respond.io !
N
Nabilah Binti Salleh
Merged in a post:
Teams: assign the same user to multiple teams
A
Abdel Rodríguez Gutiérrez
Possibility that the same user can be on different computers within the same workspace.
Buce Imanuel
This feature has not been released for 3 years since this feature was initially requested. We really need this feature because there are conditions where branch managers are required to have more than 1 team that they handle. Please progress on this feature request!
N
Nabilah Binti Salleh
Buce Imanuel: Hello Buce, thank you so much for your interest in this feature! We truly appreciate your enthusiasm and the valuable feedback you've provided.
We're currently prioritizing other projects, which has impacted our timeline for new features. Rest assured, your request is important to us, and we're keeping it on our agenda.
We will keep you updated as soon as there are any developments. Thanks again for your patience and understanding while we work to enhance our services. Your support means a lot to us, and we look forward to bringing you the improvements you’re excited about.
I
Ian Goh
I can't believe this isn't implemented. There are times such as a person need to be in multiple teams
R
Robb J. (Dobby)
It would be incredible to have this option on Respond 🙏
Rocio Tardá
We need this too!
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