WhatsApp: Support Group Chats
Jerry (CEO)
The official WhatsApp API currently doesn't support Group Chats.
Other platforms supporting WhatsApp Groups use unofficial APIs that often break. We will consider building this feature once it is released officially for WhatsApp API.
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Important Note
:As of February 2026, Meta has released native Group Chat support through WhatsApp cloud API. However, there's significant restrictions at this time:
- It is not available for Coexistence users yet
Because of this, once Meta expands eligibility and releases full documentation for all account types, we can consider to move forward.
This is NOT a limitation on respond.io. This is a limitation set by Meta's team to all WhatsApp API accounts.
Alejandro Mezquita
Hello, on behalf of boxful technologies, we have a rise with this type of option to serve our customers, it would be fantastic if they can add this ASAP function within respond.io
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Alyaa See
Hi Alejandro Mezquita Could you share a bit more on how you'd like to use Groups to serve your customers?
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Mohammed Ali Ayad
This is a must need and would set respond io apart. We have 50 merchants and growing and for each merchant we have a whatsapp group that sets us apart from a comms standpoint. The inability to add API numbers to those groups means we cant scale our virtual assistant teams as they are currently added to these groups using their personal devices
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Alyaa See
Hi Mohammed Ali Ayad thank you for laying this out so clearly. We really appreciate the context.
Meta has started rolling out native group chat support in early 2026, but it still has significant eligibility limits. It’s not available for Coexistence accounts yet and is currently focused on very high-volume senders.
We understand how valuable this would be for scaling your virtual assistant teams without relying on personal devices. We’ll keep tracking Meta’s rollout and update this request if there’s progress.
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Toby Paige
Bumping this one - 100% need this feature please
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Shi Hui
Toby Paige: Hi, could you share with us on how you would like to use Groups?
Merry Bees Admin
Pls consider building it.
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Nabilah Binti Salleh
Merged in a post:
Having WhatsApp groups in respond.
Behnam Hamzehtash
JLL Tung
Please review this request feature!!
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Advanx Pte Ltd
Hi Jerry (CEO) Any update on this as said by Josh Lavinsky??
/As of October 2025 Meta Cloud API does have native group chat support. Is there a timeframe for supporting this? https://developers.facebook.com/docs/whatsapp/cloud-api/groups/
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Nabilah Binti Salleh
Advanx Pte Ltd: Hi, thanks for checking in and for sharing the Meta update.
While Meta has introduced native WhatsApp Group Chat support in the Cloud API as of October 2025, it currently comes with major limitations: it’s only available to businesses with 100,000+ monthly business-initiated conversations and is not supported for Coexistence accounts yet.
Because of this limited availability, the feature isn’t broadly usable at the moment. Once Meta expands access and removes these restrictions, we’ll be able to properly evaluate support on our side. We’ll share updates here when there’s progress.
Josh Lavinsky
As of October 2025 Meta Cloud API does have native group chat support. Is there a timeframe for supporting this? https://developers.facebook.com/docs/whatsapp/cloud-api/groups/
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Cheryl Chiang
Seems like someone managed to do it. Able to work on it too?
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Nabilah Binti Salleh
Cheryl Chiang: Hi! Thank you for sharing this! At the moment, Meta has not yet released official API support for WhatsApp Groups, and that’s why this functionality is unavailable on respond.io as well as other compliant providers.
For now, we’ll continue to monitor Meta’s roadmap closely, and once official group chat support becomes available, we’ll look at implementing it on respond.io.
We really appreciate your interest in this feature, and we’ll keep you updated if there are any changes.
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Patrick Tharapannhas
Hello, do you plan to develop the functionality of creating WhatsApp groups in the coming weeks? We badly need it. I see that this feature request has been made for several years by various people.
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Nabilah Binti Salleh
Patrick Tharapannhas: Hi, thank you for your message and for highlighting the importance of this feature to your business.
At the moment, the limitation is not on the respond.io platform itself but rather on the WhatsApp Business API, which is provided and maintained by Meta. Currently, the API does not support the ability to create or manage WhatsApp Groups programmatically. This restriction applies to all providers working with the WhatsApp API, not just respond.io.
We completely understand how valuable this functionality would be. If Meta were to introduce support for group creation in the API in the future, we’d definitely explore ways to make it available on respond.io.
In the meantime, we’ll continue to monitor updates from Meta and keep our customers informed of any changes.
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