Facebook Private Replies Improvements
in progress
B
Bernardo Gonzalez
- The old Private Replies only allowed the plain text to be sent. With the last update, businesses can send images, templates and quick replies as part of the message they send in response to a post or comment on their Page.
- It would be great to understand either what post they sent or what exactly they said during the initial comments. I have not been able to find something like this on canny.
N
Nabilah Binti Salleh
updated the status to
in progress
N
Nabilah Binti Salleh
Merged in a post:
Trigger an Automation after an Engagement on Facebook Private Replies
C
Christine Leong
With the Private Reply function, when a customer comments on a post, an automated message is sent to them. However, there are no follow-ups after they have engaged with it.
It would be wonderful if we can trigger an automation (such as a survey) after a contact engages with the private message.
SINORAY MOTORCYCLES
this will be a great tool. i need it yesterday. I cannot wait to try it out
S
Syarifah J
The auto-message reply from the comments section from a specific post will message users who comment more than once, repeatedly. With the same message, it may be seen as a spam.
SINORAY MOTORCYCLES
Syarifah J: i do not think this is a big concern. The benefits outway the risks