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Ahmed Nassar
Business Problem:
  • As a manager or an agent, I want multiparty or conferencing capabilities for calls, so that I can collaborate with multiple stakeholders remotely without needing everyone to be on the same device.
Desired Outcome:
  • Support for adding multiple participants to live calls.
  • Seamless audio quality and stability for multiparty calls.
  • Option to schedule and manage conference calls with ease.
Use Cases:
  • Hosting team meetings with remote participants.
  • Engaging clients and internal teams in joint discussions.
The Current Workaround:
  • All participants must sit together on the same device.