Right now, AI Agent keeps up to 20 messages as context—even after a conversation has been closed. This can lead to responses feel outdated, irrelevant, or overly influenced by past conversations the user didn’t intent the AI to recall. For example, a Contact previously asked about refund. When they return later to ask about pricing, AI Agent references refund-related context, causing confusion and irrelevant responses.

Provide an option that allows users to disable historical context. When enabled, AI Agent should only reference the messages in the conversation, ensuring responses stay fresh, relevant, and scoped to the active interaction.