AI Agents: Option for AI Agent to Only Use the Current Conversation
in progress
Wong Yi Teng
Business Problem
Right now, AI Agent keeps up to 20 messages as context—even after a conversation has been closed. This can lead to responses feel outdated, irrelevant, or overly influenced by past conversations the user didn’t intent the AI to recall. For example, a Contact previously asked about refund. When they return later to ask about pricing, AI Agent references refund-related context, causing confusion and irrelevant responses.
Desired Outcome
Provide an option that allows users to disable historical context. When enabled, AI Agent should only reference the messages in the
current
conversation, ensuring responses stay fresh, relevant, and scoped to the active interaction.Todd Blevins
OMG YES YES YES -- I can't tell you how much of a problem this has been to architect a proper ai agent architecture due to the hallucinations this causes even if you provide step by step requirements for an ai agent. This is standard fare for most conversational Ai platforms. I appreciate the overall ide that context provides but in many many use cases you want to design a consistent experience. A suggestion to have the best of both is having this as a number of messages in the past to use as context including ZERO. An idea as well would be to have a past conversation variable that could be queried to load context if it's relevant for the use cases you're attempting to solve for. Looking forward to when this actually comes out would have saved me weeks of trying to "force" the ai agent to do something consistent.
A
Alejandro Perez Santoni
Hello!
I’m Alejandro from Grupo CEMCA, we’ve been using Respond.io for a while now and have been waiting for this update since februrary/march.
We’re trying to use AI bots to automate our HVAC service department responses. However, being able to access the mast 20
Messages including past conversations messes the workflow up.
Is there an ETA for this update to be applied?
Our progress depends on it, or something similar that solves this issue!
We’d appreciate any info!
Thank you
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Nabilah Binti Salleh
Alejandro Perez Santoni: Thank you so much for taking the time to share how this is impacting your team, Alejandro! Our team is actively working on it, though I don't have a firm date to share just yet. Rest assured, we'll drop an update here as soon as there's news, and you'll be notified accordingly :) Thanks again for your patience and support!
r
rae tan
Hi just curious, would this be a AI model issue rather than a context issue ?
20 msgs seem like a small enough number that smarter AIs should still be able focus on the msg at hand rather than a context issue
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Nabilah Binti Salleh
rae tan: Thanks for the question, Rae! It's a fair point - smarter models do handle context better in many cases. But this is less about the model's ability to prioritize and more about the architecture of how context is passed to it.
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Alyaa See
updated the status to
in progress
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Nabilah Binti Salleh
Merged in a post:
AI Agent: Ignore Previous Conversation Context
Wong Yi Teng
Business Problem:
Right now, AI Agent pulls context from
previously closed conversations
, which can cause responses to feel outdated, irrelevant, or mismatched — especially when a Contact returns with an entirely new issue. Desired Outcome:
Provide an opt-in setting that ensures the AI Agent only references the current open conversation. When a conversation is closed, the AI Agent should not retain or use any previous context for that contact.
- For example, if a customer previously asked about billing and that conversation was closed, but they return later asking about delivery status, the AI Agent should ignore the old context and reply only to the new question.