Instagram / Facebook: Keyword-based Private Reply
in progress
A
Adam Teo
Business problem:
- As a business owner, I want to send keyword-based private replies to contacts, so that each message is personalized to what the contact commented about, increasing relevance and engagement.
Desired outcome:
- Trigger private replies based on predefined keywords.
- Send personalized messages relevant to the contact's comment.
- Improve engagement and response rates through targeted messaging.
Use Cases:
- Send different private reply templates based on the keywords detected in a comment.
- Automatically personalize responses for contacts expressing different interests or intents.
The current workaround:
- N/A
N
Nabilah Binti Salleh
updated the status to
in progress
N
Nabilah Binti Salleh
Merged in a post:
keyword comment to DM
F
Fuat Akar
Hi, I'd like to provide feedback on the TikTok & FB & Instagram “Private Replies” feature.
I need keyword recognition for comments so that only comments with specific keywords automatically trigger a DM. Currently, I also have to use a ManyChat subscription for this. It would be important to integrate this feature directly with respond.io so customers don't need additional tools. Please forward this feedback to the appropriate product or management team.
Reference: 8327f6fe-2b93-459e-b072-f28ade43443c