Mobile: Play incoming call ringing sound when app is in the background or closed
in progress
Suhana Hamzah
Business problem:
As a mobile app user, I want the app to ring for incoming calls even when it is in the background or closed, so that I don’t miss calls while I’m on the go.
Desired outcome:
- Play an audible ringing sound for incoming calls when the mobile app is in the background or closed
- Reduce missed calls on mobile
- Improve reliability of mobile call handling for on-the-go users
Use cases:
- A sales agent receives an inbound call while the app is in the background and needs to answer immediately
- A support agent has the app closed but still needs to be alerted by a ringing sound for incoming calls
- Mobile-first users who rely on calls as their primary channel while moving between locations
Current workaround:
- Users rely on push notifications only
- Calls are often missed and only seen as missed calls afterward
N
Nabilah Binti Salleh
updated the status to
in progress
J
Jose Marcos A
I'm struggling with the same thing. I regretted porting my number to Telnyx and then connecting it to Respond since I lost the capability to answer calls.
A
Alyaa See
Hi Jose Marcos A, just to make sure we're looking at the right thing - are you not getting the ringing sound or alert when calls come in (which is what this FR is about), or are you having trouble answering calls altogether after porting your number to Telnyx?
J
Jose Marcos A
Alyaa See Hi Alyaa! What I meant is that I never answer calls since I never notice there's an incoming call. It's not a technical issue of "not being able to answer."
A
Alyaa See
Jose Marcos A thanks for your reply - may I also know if you're facing this issue on both mobile or web, or just either one of them?
J
Jose Marcos A
Alyaa See Hi Alyaa, I havent tried on web. My sales reps are on the go always. I need the feature to work on mobile.
A
Alyaa See
Hi Jose Marcos A, we understand how disruptive it is to miss an incoming call. We’ve noted the issue and will keep you updated on our progress with this.
J
Jose Marcos A
Alyaa See thanks!
I'm really looking forward to it. Overall happy with respond.