Important update:
- On July 31, 2024, Google will deprecate Google Business Messages (GBM), ending the ability to send or receive messages.
- Existing conversations can continue until July 15, 2024 and no messages can be sent or received after this date.
- At respond.io, we’re committed to keeping you connected with your customers. With GBM being phased out, now is the perfect time to transition to alternative channels like the WhatsApp Business Platform (API) to keep your customer conversations going. Learn more about making the switch here.
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Google Business Messages is now a supported messaging channel on respond.io. 🥳 This allows customers to reach you through multiple entry points, including Google Search, Google Ads and Google Maps.
Customers who land at these touchpoints can message you directly from the same page to make reservations, inquire about product availability, check opening hours during holidays and more.
To get started, create a Google Business Profile. Then, connect your Google Business Profile to respond.io to start receiving and responding to messages in your respond.io inbox.
You can even add Google Business Messages as a standalone widget or as a channel in the multichannel widget on your website.
Other supported functionalities for Google Business Messages include Workflows automation, Dialogflow, Zapier 2.0 and API 2.0.
Feel free to contact our support team if you have any questions about connecting Google Business Messages to respond.io.