Business Problem:

Our platform currently lacks a personalized product recommendation feature. This absence limits our ability to guide customers towards products that best suit their needs and preferences, potentially leading to missed sales opportunities and reduced customer satisfaction.

Desired Outcome:

Implement a new AI Agent objective that suggest relevant products based on Contact's conversation.

This objective should improve user experience by offering tailored suggestions, increasing the likelihood of purchases, enhancing customer engagement and able to capturing intent after recommending products.