When a contact replies to a WhatsApp interactive message, such as a Quick Reply, list option, or CTA button, the AI Agent only receives the selected text, e.g. “Yes” or “Tell me more.”

It does not see the original template body or message context, so it may not understand what the contact is responding to and could generate an inaccurate reply.

Make the template content available to the AI Agent as context when a contact responds via a Quick Reply/interactive button. When a contact taps a button, the AI Agent should be able to "see" both the button selected and the template message that prompted it, so it can generate context-aware, accurate responses.