Channel Improvement: Allow user to reply to a specific message from a contact (WhatsApp & Telegram)
complete
Mei Wei
When a user is replying to the contact on the platform (web and mobile app), they should be able to refer to a specific message and reply from there.
The referred message will serve as a context to the content of the reply.
P/S: As of June 2023, this reply-to feature can only be supported for these channels if this feature is implemented:
- Respond.io WhatsApp Business API
- Telegram
Y
Yihui Chan
complete
Exciting news! You can now reply directly to a specific message from your contacts or yourself.
Please take note that you'd need to be connected through either of these two channels to use it:
- respond.io WhatsApp API
- Telegram
Y
Yihui Chan
in progress
Renan Correa
That would help a LOT!
Maya Saraswati
Up UP
A
Ana Diaz
The addition of this feature would be amazing!
F
Francisco Zaleski de Matos
Waiting for this feature. It will help all the agents.
ح
حارث شلش
we need it ,
Y
Yihui Chan
under review
We are now reviewing this feature for Respond.io WhatsApp Business API and Telegram.
S
Sale Manager VATHANA
Master Chat
respond user reply to a specific message from a contact
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