Chatgpt API integration
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Isaac Meneses
Business Problem: The current AI model has limitations, including a restricted space for creating custom AI personas and challenges with understanding synonyms, leading to ineffective customer interactions.
Desired Outcome: Integrate the ChatGPT API to enhance the AI's capabilities and allow the creation of customized GPTs for a more tailored conversational experience.
Details of the Potential Feature and Use Case:
- Utilize better versions of ChatGPT and custom GPTs.
- Improve understanding of varied customer responses, such as synonyms (e.g., "auto" for "car").
- Enable seamless access to a customized AI persona via the ChatGPT API, connected with Respond.io for optimized customer interactions.
Amalia Putrieka
Hi Isaac Meneses thank you for your input!
To better understand your needs, could you share some specific use cases or goals you’d like to achieve with the improved versions of ChatGPT and custom GPTs? Your insights will help us explore the best possible solutions.
Looking forward to your response!
I
Isaac Meneses
Amalia Putrieka There are several issues with the current model. Additionally, the space for creating a custom AI persona is very limited. I've also noticed that a default prompt is being sent by Respond.io to verify information with the customer, which is not only tedious but also ineffective and repetitive. The AI agent struggles to understand synonyms. For example, if the function is to ask what type of insurance the prospect wants and there are three options: car, home, and business, but the customer responds with "auto" instead of "car," the agent fails to understand and will check twice to confirm if the customer meant "car." Furthermore, the AI agent frequently fails to extract information from the knowledge base.
I'd like to be able to create a customized GPT (using chatgpt) that can be accessed via the ChatGPT API, connect it with Respond.io, and create a tailored conversational experience.