Custom Inboxes: Show Conversation Count for Custom Inboxes
N
Nabilah Binti Salleh
Merged in a post:
Contact count on an agent access level
Ali Asghar Salim Motiwala
A must required feature for a company having sales agents who are provided with access to this platform, since agents are assigned with defined contact addition and conversation targets.
At current, Agent level access doesn't have a contact count to check how many contacts are added in total and as per the filter selection. Would be helpful if can get this small feature added on priority.
N
Nabilah Binti Salleh
Merged in a post:
Add the number of messages to the Inbox views
C
Cecilia Retegui
When entering a view of the inbox and filtering the messages in the “Open” state, for example, it would be very useful to indicate the number they are.
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Nabilah Binti Salleh
Hello Cecilia Retegui, thank you for your request. The number displayed in the Inbox view already represents
open conversations
. However, the counters for messages with statuses marked as closed or snoozed are not displayed.
C
Cecilia Retegui
Nabilah Binti Salleh in the Custom views that number does not exist
N
Nabilah Binti Salleh
Merged in a post:
custom field badges notification
HQ-IT Supervisor VATHANA
i think custom field could have badges notification
Mei Ching Lim
Hi, I would like to request this feature.
This is important to us because we are creating custom inboxes for every agent and the conversation status (eg. pending for payment, pending documents from contact, etc).
We want to track how many open conversation is under the custom inbox. So, we can clear the specific inbox by focusing the inbox and assisting other agents.
J
Jesus Chavez
I think this is important because I have some custom inboxes for my callcenter agents and they need a cout number for new messages in their custom inboxes
Charly Elias
I also need this feature. Besides, it would be great to have also the unread messages indicator in custom inboxes (the same way we have it with standard inboxes)
I
Ivan Tinoco
We need this feature so our supervisors knows how many chats are pending in each one of the inboxes and see if there are accumulating or not.
Use case:
When a client texts us, we classify it in an inbox using a picklist custom field. Based on the amount of work, we assign more agents to clear specific inboxes. But if the count is not shown, controlling this is impossible because we don't know how many conversations each inbox has
A
Alexander Shakhov
This is now solved with Segments
Charly Elias
Alexander Shakhov: What do you mean? You consider your request solved? Can you explain how? Thanks
A
Alexander Shakhov
Why is this important? We are trying to build a sales pipeline with respond.io. We have created a custom field for contact - Sales Status. This field holds lead status in the pipeline. There are no reports to get an overview of the pipeline status, to see how many leads are in each phase.
Like this:
New - 100 leads
Qualified - 50 leads
Ready for demo - 10 leads
Demo participated - 5 leads
Awaiting payment - 4 leads.
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