Business Problem:
The Business wants to send an automatic WhatsApp message template to lead/contact (after call on a VOIP software has ended) so that the customer can converse with a Support agent via WhatsApp.
Pain Points:
  • Business are not able to send a follow up message to clients/leads immediately. This is frustrating for both business and their clients.
  • Manual method is very slow and does not satisfy the business or their client's needs.
In the VoIP system, when a call is received there's an automated response prompting the client to press 1 if they need technical support. If the client presses 1, they are informed: 'We have now sent you a WhatsApp message, please respond there.'. The business wants that the WhatsApp message to be sent immediately after the call. Sometimes, there is an undesired delay in sending this message when a human agent is busy with some other customer.