AI Agent - Add Comments
AI Agents can now leave internal comments in conversations, so your team gets the right context without digging through chat history.
Whatโ€™s new
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Add comment action
: Let AI Agents post internal notes directly in the Inbox (great for handoffs and escalations).
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Clearer team context
: Capture key details like intent, summary, and next steps in a single comment.
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Optional @mentions
: Tag specific teammates in the comment when you need attention on a conversation.
Learn how to set it up here.