Your Voice AI Agent can now transfer an ongoing call to a human agent in real time — keeping the caller on the line from start to finish.
Here's what's included:
- Seamless AI-to-human call transfers during live calls
- Automatic fallback if a transfer is missed or declined
- Transfer events logged in your Inbox for full visibility
- Test mode lets you validate transfer behavior before going live
To set it up, define your transfer conditions in the Handle Calls AI Action. Specify when the AI Agent should escalate, and which agent or team to route to.