AI Assist just got a major upgrade—it can now understand
audio messages
as part of the conversation context.What’s new
- When a Contact sends a voice message, AI Assist automatically takes it into account. No more missing context when customers speak instead of type.
How this helps you
- With both text and voice in the mix, AI Assist gives better responses—fewer misunderstandings, smoother conversations, and a more human touch.
No action needed. Just keep using AI Assist as usual. It now listens as well as it reads—so every word counts, whether typed or spoken 🎧✨