Never miss it again when someone mentions you in their Instagram Story. You can now choose whether Story mentions automatically open a conversation — just like any incoming message.
What’s new
- Story mentions toggle:Turn it on in Instagram Channel settings to open a conversation automatically — it's off by default for existing Instagram Channels.
- Workflows:Trigger automations when a conversation opens from a Story mention or reply, using a new trigger variable.
- Integrations:The New Incoming Message webhook now includes Story mentions as a message type (Zapier, Make and n8n).
Catch interested Contacts the moment they mention you — before the conversation goes cold.