Add collaborators to a conversation to loop in specialists, get extra support, or hand off part of a conversation without reassigning it!
What’s new
- Add a collaborator: Loop a teammate into any conversation — they get full access to reply, comment, and act on it just like the assignee.
- Collaborations Inbox: Every conversation you're collaborating on lives in one place.
- Notifications: Get pinged for conversations you're collaborating on.
- See and filter by collaborator: Check who's involved in the Inbox's conversation list or Contacts table, and filter by collaborator in either module.