Want a clean inbox and accurate reporting? Inactive conversations now close automatically, so your team works from a focused Inbox with resolution times that actually reflect their effort.
Here's what's included:
- AI-generated category and summary added with every closed conversation
- Configurable auto-close timer to match how your team works
- Closing source visible in Reports > Conversationsto track how every conversation was closed
Configure and enable these settings in
Workspace Settings > Conversations
.