We have implemented a new privacy feature for Enterprise users - the ability to restrict Agents from accessing sensitive contact details, aimed at reinforcing security and privacy on our platform.
This feature specifically restricts agents from accessing sensitive contact details, such as phone numbers and email addresses, which will now be masked from the agent’s view in the contact drawer.
In previous versions, agents had unrestricted access to this Personally Identifiable Information (PII) such as phone numbers and email addresses. Now, access level restrictions can be managed through a new setting in the user settings, enabling specific agents to be granted or denied access as required.
Learn more here.
Enhanced Contacts Search Performance
This enhancement ensures a more efficient search experience by narrowing down the number of potential matches the system has to retrieve and display, thus reducing the time it takes to locate the precise information you need. For example, if you search for
car
in Contacts search, the search result will include Carlos
and Carter
, but not Scarlet
and Oscar
.Learn more here.