We’re excited to introduce stickers on respond.io! Stickers are a popular medium of expression among customers. The inability to receive them prevents businesses from acknowledging customers who start a conversation with a sticker or understanding customers’ emotions during chats.
![image](https://canny.io/images/37a1bdd578ec090c0eedbf586d9eadbb.png)
To help you engage with leads and build strong customer relationships, respond.io now supports the receiving of
static and animated stickers
from the following popular channels: - Viber
- WhatsApp Cloud API
- WhatsApp 360dialog
- WhatsApp MessageBird
- WhatsApp Twilio
- LINE
- Facebook Messenger
- Telegram
For
Business
plan users and above, we have also updated our Incoming Webhook Events
to include Stickers
Received
as a new incoming message type so you can be notified when customers send you stickers.Additionally, we have enabled the use of stickers as an incoming message trigger in
Zapier
.![Screenshot 2023-03-13 at 11](https://canny.io/images/f336926d2e02331b453de8c33206c561.png)
We hope that these new features enhance your respond.io experience and help you better connect with your contacts. If you have any questions, please contact our support team.