We’re excited to introduce stickers on respond.io! Stickers are a popular medium of expression among customers. The inability to receive them prevents businesses from acknowledging customers who start a conversation with a sticker or understanding customers’ emotions during chats.
To help you engage with leads and build strong customer relationships, respond.io now supports the receiving of
static and animated stickersfrom the following popular channels:
- WhatsApp Cloud API
- WhatsApp 360dialog
- WhatsApp MessageBird
- WhatsApp Twilio
- Facebook Messenger
Businessplan users and above, we have also updated our
Incoming Webhook Eventsto include
Receivedas a new incoming message type so you can be notified when customers send you stickers.
Additionally, we have enabled the use of stickers as an incoming message trigger in