new
Improved spam control through contact blocking

You can now block Contacts to stop receiving spam messages from them. This keeps your inbox clutter-free, prevents future counts towards Monthly Active Contacts (MAC) usage and safeguards your business from security attacks and phishing attempts.
Here’s how you can easily block a Contact:
From Messages module
Go to the module. 
At the top of the conversation, click the action menu icon and click Block Contact
. 
On the confirmation message, click Block
.
From Contacts module (only accessible by Owners and Managers)
Go to the module. 
Under the Actions
 column, click the action menu icon parallel to the Contact and click  Block Contact
. Alternatively, click the Contact’s name or profile photo to display the Contact’s profile, click the action menu icon and click Block Contact
.   
On the confirmation message, click Block
.
Once a Contact is blocked: 
The conversation will be moved to the Blocked Contacts
 Inbox or Segment in the Messages or Contacts module.
You can unblock Contacts whom you think have been mistakenly blocked. Learn more on this as well as the implications of blocking Contacts here. 