Formerly known as the Messages module, the Inbox module now has a revamped interfaced and enhanced features to manage your conversations faster and more efficiently.
Watch the walkthrough video above to learn more, or continue reading to explore what’s new:
Easily Manage Conversations
You can use quick actions to manage and organize conversations more efficiently.
With quick actions, you can:
- Closea conversation
- Opena conversation
- Snoozeongoing conversations
- Select predefined Shortcut
- Assignconversations to team members
![Kapture 2024-05-21 at 17](https://canny.io/images/5d20e2c3035c493e34b703c0ca8a950f.gif)
You can now easily identify conversation statuses with our Closed and Snoozed labels, which have been made more visible for quick recognition at a glance.
![Screenshot 2024-05-13 at 10](https://canny.io/images/b1dc4221d2fe5770c5369c7ae1da5d44.png)
Improved Search Experience
Our search experience has been revamped to be more intuitive.
Quickly filter searches by Contacts, Messages, or Comments using the permanently available category tabs, which allow for effortless toggling between different categories.
Highlighted search results also provide visual clarity.
![Kapture 2024-05-21 at 17](https://canny.io/images/a6cd2c137c6d984e73275956ee7776da.gif)
Simplified Custom Inbox Management
We've streamlined the process of creating a Custom Inbox, making it clearer and more straightforward. Now, you can set up everything directly from the side drawer in just a few steps:
- Assign a name to your Custom Inbox
- Determine sharing options
- Customize and adjust filters
![Kapture 2024-05-27 at 18](https://canny.io/images/51bac2773de5ac434fd82ef5fd27b148.gif)
You can also effortlessly manage your Custom Inboxes with enhanced organization for better accessibility.
![Screenshot 2024-05-13 at 10](https://canny.io/images/c00db69de9e3bc50b39c4fa58bc320e2.png)
Track Filters at a Glance
Now, easily track the total condition count with our updated filter drawer.
![inbox filter](https://canny.io/images/e4f1695d2e75f72aeffdcad290d9cc5a.png)
Explore the Inbox module enhancements and take your conversation management to the next level!