Call Reports are here—your first voice reporting experience, designed to help you
monitor, analyze, and improve
every call.🔍
What’s new
📈
See call performance at a glance
Track inbound and outbound calls with clear charts and key metrics.
🕵️♀️
Spot trends and optimize operations
Identify answer rates, missed calls, and peak hours to improve responsiveness.
📂
Drill into call details
Filter call data by Contact, Agent, Channel, and Status to uncover insights.
✅
Ready to use—no setup needed
Available in the Reports module for all call-enabled workspaces.
📅
Note
: Call Reports will only include calls made on or after June 12, 2025
.Start exploring Call Reports today
and make smarter decisions on every call.