Manage Channels Better with A New Channel Connection Experience

We are committed to simplifying every step of your channel connection process. In this release, we're excited to unveil a suite of improvements tailored to offer you a smoother, more intuitive experience when it comes to connecting and managing channels.

Channel displays used to be unclear and can cause confusion. With the introduction of our comprehensive Channel Catalog, each channel has a short description so that you can easily discover and learn about them. To get to this catalog, click on .

We've also added three new email channels: Gmail, Yahoo, and Outlook. Instead of setting up all the SMTP server information, we've simplified the connection process so that you only need to fill in your email address and password.

We have also overhauled the channel management page. Your connected channels are presented as cards. If you want to configure your channels, click on and you’ll be directed to each connected channel’s dedicated page.

For WhatsApp Business Platform users, we've added a shortcut to the WhatsApp Template Manager as they are frequently used. Additionally, from the Configurations page, you can easily generate a QR code, leading you straight to the Growth Widget Settings.

With this redesign, we've placed a significant emphasis on clarity and user-friendliness. And if you ever need a helping hand, our new Additional Resources section on the left panel provides a wealth of information for every channel.

Once you've successfully connected a channel, you can test it out. Use the provided QR code or chat link and ensure everything's set up seamlessly on respond.io.

Connecting your WhatsApp Business Platform (API) is easier than ever. We have an eligibility check process that guides you through connecting this channel.

We will continue to deliver solutions that make connecting and managing channels seamless and efficient. As always, if you have questions or require any assistance, our support team is just a click away.