We’ve added typing indicators to the Inbox so both
Contacts
and Agents
know when a reply is on the way.Here’s what’s new:
💬
Contact-facing indicators
— Contacts can now see when an agent is typing on supported channels (WhatsApp, TikTok Messaging, Telegram).👀
User-facing indicators
— Agents can see when their teammates are typing a reply to the same Contact across all channels.Why you’ll love it:
- Reassures Contacts that a reply is coming, keeping them engaged
- Helps teams avoid duplicate replies and save time
- Creates a smoother, more transparent inbox experience
Learn more about this update here.
Note: Agents won’t see when Contacts are typing, since this capability isn’t supported by messaging channels.