Add KS ref
AI Agents now show exactly which knowledge sources were used to generate test replies, giving you full visibility into how responses are formed before they go live.
What’s new
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Knowledge source visibility
: See the specific knowledge sources that influenced AI Agent test replies, all in one place.
Faster, clearer debugging
: Quickly pinpoint incorrect, weak, or missing sources so you can fix issues before customers ever see them.
Higher confidence before launch
: Confirm that replies are grounded in the right content — no guesswork, no surprises.