Enjoy smoother collaboration between your team and your AI Agent! Human agents can now seamlessly step into an ongoing AI-handled conversation — giving you the flexibility to respond personally whenever you want.
Here’s what’s new:
💬
Join in anytime
— When your AI Agent is chatting with a Contact, click Takeover
to join the conversation instantly in the Inbox module🤖
Seamless handoff
— The AI Agent pauses automatically so you can continue the conversation without disruption👤
Automatic reassignment
— The conversation is instantly assigned to you, keeping context and continuity