Your AI Agent now reads the content of the message types it used to miss. Shared locations arrive with the address, Contact cards with the name and number, Instagram Story replies with the reply text, and emails with the subject line and attachment names. Videos, files, and stickers come through with their filename, enough for your AI Agent to acknowledge what it received.

On WhatsApp, this opens up commerce. Your AI Agent sees catalog products and completed orders with names, prices, and quantities — enough to answer "is this still available" or sort out a wrong-item complaint without pulling in a human agent.

Your AI Agent also reads what your own business sent. Cards, quick replies, and WhatsApp templates, including carousels, are no longer invisible to it. A reply like "the second one" or "none of those" now makes sense, because the agent remembers the options it offered.

Every published AI Agent picks this up automatically — remove any instructions that ask Contacts to resend or restate a message.

Messenger Calls is live, and it's the first call Channel to run on our upgraded voice engine.

Calls sound clearer, with less background noise and distortion, and respond faster — there's less delay between when someone speaks and when they're heard, so conversations feel more natural.

Jump on a Messenger call today to hear the difference. WhatsApp Calls is next in line for the same upgrade — stay tuned.

Learn more about Messenger Calls here.

Respond.io's MCP server is now publicly hosted. Connect from a native connector in supported AI clients, such as Claude and ChatGPT, or with the published MCP server URL — no local installation or infrastructure to maintain.

Signing in uses OAuth, so no Workspace credentials are ever shared with the AI client. Every connected session respects your current respond.io permissions, updating immediately if they change.

Connect your Workspace today and put your AI assistant to work across the actions you already use through MCP. Learn more about the respond.io MCP server.

Just like on web, you can now , helping you stay responsive wherever you are.

Whether you’re following up or handling urgent requests, you can take conversations beyond chat and resolve them faster with voice — anytime, anywhere.

✨ Keep conversations flowing — even when you’re away from your desk.

📘 Learn more about Messenger Calls for mobile here.

You can now make and receive Messenger voice calls directly from your respond.io Workspace! Start real-time conversations, resolve issues faster, and strengthen relationships—without leaving the Inbox.

Now, you can:

Note: Supported in all countries where Messenger business messaging is available. See the full list here.

Give your business the voice it deserves—start calling with Messenger Calls today!

Learn more about Messenger Calls here.

📱 We’re also bringing Messenger Calls to mobile soon—stay tuned!

Respond.io now keeps you Online for as long as your tab stays open and connected. You're only marked Offline when the connection actually drops — tab closed, device asleep, or connection lost.

This means your team's status reflects who's actually around. Incoming conversations get routed to someone available to pick them up.

Learn more about User Activity Status.

AI Agents just got their latest model upgrade to GPT-5.6: faster replies, more accurate actions.

No action needed — just sit back and enjoy a smoother AI Agent experience.

Learn more about AI Agents

Catch instruction issues before they affect how your AI Agent works. You can now review your AI Agent’s instructions and enabled action instructions, see what needs attention and apply suggested fixes — all from the AI Agent configuration page.

🔍  Check for issues such as invalid references, incorrectly configured actions, unsupported instructions and conflicting guidance.

📋  See each issue in plain language, then choose to it or it for the current review.

👀  Edit suggested fixes, choose which ones to apply and preview the changes before confirming. Your instructions won’t change automatically.

Review checks your AI Agent’s instructions and configuration. It doesn’t simulate conversations or test how your AI Agent will respond to Contacts.

Spend less time troubleshooting instructions after your AI Agent is live, and get a clearer signal of what needs attention before you publish.

Learn more about reviewing AI Agent instructions.

Connect Google Calendar with respond.io to view meetings from the conversation view.

What's new:

Go to to connect your account.

Use the new Follow Up on Missed Call template to respond to unanswered incoming calls without lifting a finger. The moment a call goes unanswered, it opens a conversation, assigns it to the right agent or team, and sends the contact a follow-up message.

The template comes pre-configured with the trigger, assignment, and message already set, so you can publish it as is or edit any step to fit your team. Find it in Workflows under templates.

Publish the template today so no missed call sits unanswered while your team catches up.