Changelog
Follow up on the latest improvements and updates.
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We’ve launched the official respond.io SDK — designed to make it easier and faster for developers to build custom integrations using our API.
What’s inside:
- Easy-to-use methods for sending messages, managing contacts, and handling conversations.
- Cleaner code with less setup and boilerplate.
- Ideal for building bots, CRMs, and custom tools.
Whether you’re connecting internal systems or creating automation, the SDK speeds up development so you can focus on building.
👉 Learn more
We’ve added a new layer of protection to your AI-powered features to ensure safer, more responsible use.
What’s new
Messages are now automatically checked before they’re processed by the AI. These guardrails help block:
- Harmful or sensitive content (e.g. violence, self-harm, or severe harassment)
- Jailbreak attempts that try to manipulate the AI or extract internal instructions
How this helps you
You’ll enjoy more secure and reliable AI interactions—giving you peace of mind whether you’re using AI Assist or AI Agents.
No action needed. Just sit back and relax—these guardrails are already working behind the scenes for AI Assist and AI Agents.
AI Assist just got a major upgrade—it can now understand
audio messages
as part of the conversation context.What’s new
- When a Contact sends a voice message, AI Assist automatically takes it into account. No more missing context when customers speak instead of type.
How this helps you
- With both text and voice in the mix, AI Assist gives better responses—fewer misunderstandings, smoother conversations, and a more human touch.
No action needed. Just keep using AI Assist as usual. It now listens as well as it reads—so every word counts, whether typed or spoken 🎧✨
You can now use
prompt templates
when configuring your AI Agents! These ready-made templates help you quickly add structured, best-practice prompts to your agent’s Instructions
and Actions
, with minimal tweaks required.Why it matters:
- Faster setup– Start from proven templates instead of writing prompts from scratch.
- More consistent agent behavior– Define clear flows, boundaries, follow-ups, and handoffs.
- Fewer errors and guesswork– Templates help agents stay within scope and escalate when needed.
Pick a prompt template, customize it to your specific needs, and get reliable AI Agent results with less effort.
Learn how to use prompt templates here.
You can now test how your AI Agent listens and responds to
audio messages
to reflect real customer conversations more accurately. Here’s what’s new:
🎤
Test audio messages:
Record and send voice messages directly inside the testing panel.đź§
Audio is transcribed for AI understanding:
The AI Agent will use the transcription as context to generate responses.Learn how to test AI Agents with audio here.
Say hello to
Voice AI Agent
— your always-on, AI-powered phone assistant that picks up every call so you don’t have to.It answers instantly, sounds natural, on-brand, and never takes a break — so you can stay focused while your business stays responsive.
Here’s what’s new:
- No more missed calls:Voice AI Agent picks up every time — no voicemails, no lost leads.
- On-brand, every time:Choose natural AI voices, multiple languages, and customize your greeting.
- Complete visibility:Access call logs, recordings, and transcripts right in your Inbox.
- Easy setup:Toggle on “Handle calls,” add your prompts, and go live in minutes.
✨ With Voice AI Agent, your phone line just got smarter — and your team, even more scalable.
We’ve rolled out updates to make messaging on mobile faster, clearer, and easier to manage — so you can stay focused on the conversations that matter.
What’s new:
- Open message links instantly— Tap a message link to jump straight to that exact message in the conversation.
- Save Contact cards in one tap— Received a Contact card? Save it instantly without copy-pasting.
Enjoy a faster, more seamless mobile experience 🚀
We’ve added a new Developer API endpoint that lets you retrieve the full message history for a specific contact, making it easier to work with conversation data across your systems.
What this means for you:
- Easier conversation syncing— Keep message history consistent across external platforms and tools.
- Simpler integrations— Build custom workflows, dashboards, or automations with accurate messaging data.
Related improvement:
- Richer message payloads— Outgoing messages now include sender information in thenew outgoing messagewebhook and theGet a MessageAPI endpoint.
Use the Developer API to build more reliable and better-informed integrations. Lean more here
We’ve rolled out a round of UI improvements and fixes across the platform, including small layout refinements, more consistent interactions, and visual polish in various areas. Together, these updates make the interface feel clearer, more reliable, and smoother to use overall.
We hope you enjoy exploring the updates!
AI Assist can now use images and PDFs as part of the conversation context, giving it a complete view of the information your Contacts share.
Benefits:
- More accurate responses— AI Assist can now reference content in images or PDFs to deliver clearer, more relevant answers.
- Deeper understanding of customer messages— Screenshots, documents, and forms are fully interpreted, including visual context.
- Fewer follow-ups, faster resolutions— With better first-response accuracy, conversations flow smoothly without unnecessary back-and-forth.
Enjoy smarter, more complete replies, now powered by all the context your customers share.
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