Changelog
Follow up on the latest improvements and updates.
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Respond.io now keeps you Online for as long as your tab stays open and connected. You're only marked Offline when the connection actually drops — tab closed, device asleep, or connection lost.
This means your team's status reflects who's actually around. Incoming conversations get routed to someone available to pick them up.
Note: Existing inactivity timeout settings still apply. No action is required on your end.
Learn more about User Activity Status.
AI Agents just got their latest model upgrade to GPT-5.6: faster replies, more accurate actions.
No action needed — just sit back and enjoy a smoother AI Agent experience.
Learn more about AI Agents
Catch instruction issues before they affect how your AI Agent works. You can now review your AI Agent’s instructions and enabled action instructions, see what needs attention and apply suggested fixes — all from the AI Agent configuration page.
What’s new
🔍Â
Review your instructions:
Check for issues such as invalid references, incorrectly configured actions, unsupported instructions and conflicting guidance.đź“‹Â
Review issues individually:
See each issue in plain language, then choose to Review
it or Ignore
it for the current review.đź‘€Â
Preview fixes before applying:
Edit suggested fixes, choose which ones to apply and preview the changes before confirming. Your instructions won’t change automatically.Note:
Review checks your AI Agent’s instructions and configuration. It doesn’t simulate conversations or test how your AI Agent will respond to Contacts.Spend less time troubleshooting instructions after your AI Agent is live, and get a clearer signal of what needs attention before you publish.
Connect Google Calendar with respond.io to view meetings from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Click the new button “Manage Google Calendar”, so you can go to Google Calendar to create and edit meetings.
Go to
Settings > Integrations > Google Calendar
to connect your account.
Use the new Follow Up on Missed Call template to respond to unanswered incoming calls without lifting a finger. The moment a call goes unanswered, it opens a conversation, assigns it to the right agent or team, and sends the contact a follow-up message.
The template comes pre-configured with the trigger, assignment, and message already set, so you can publish it as is or edit any step to fit your team. Find it in Workflows under templates.
Publish the template today so no missed call sits unanswered while your team catches up.
TikTok Business Messaging is now available to organizations registered in the US. Connect your TikTok Business Account the same way every other supported region does, and start managing TikTok conversations directly in respond.io.
Once connected, incoming TikTok messages appear in your Inbox alongside every other Channel — no separate tool needed to keep up with your TikTok audience.
Connect your TikTok Business Account today to start responding to TikTok conversations from respond.io.
Learn more about TikTok Business Messaging.
Add collaborators to a conversation to loop in specialists, get extra support, or hand off part of a conversation without reassigning it!
What’s new
- Add a collaborator: Loop a teammate into any conversation — they get full access to reply, comment, and act on it just like the assignee.
- Collaborations Inbox: Every conversation you're collaborating on lives in one place.
- Notifications: Get pinged for conversations you're collaborating on.
- See and filter by collaborator: Check who's involved in the Inbox's conversation list or Contacts table, and filter by collaborator in either module.
Your browser tabs now tell you what's waiting before you click in. The title shows the unread count, Contact name, and Workspace for the conversation open in that tab, updating in real time as messages arrive.
Each Workspace also shows a colored dot on the tab:
- đź”´ solid when something's assigned to you
- â• hollow for unread activity that isn't yours.
Incoming calls flash the tab title too — hard to miss even on a muted or unfocused tab.
We’re excited to introduce the
Microsoft 365 and Outlook Channel
on respond.io! Now all your emails are in one place for unified conversations.What's new
- Microsoft 365 and Outlook Channel: Connect your Microsoft 365 or Outlook account to start sending and receiving emails directly in the Inbox.
- Workflows: Route and automate Outlook email replies.
- Reports: Track how your Microsoft 365 and Outlook Channel performs.
We've made two improvements to the respond.io mobile app: refreshed key areas, and improved reliability when your connection isn't perfect.
Here’s what’s new:
- Cleaner sign-in:Signing in and resetting your password now feels clearer, with easier access to your preferred email app.
- Refreshed notifications:The notifications screen has a cleaner, more consistent look across all tabs.
- Simpler settings:Notification preferences now apply instantly, and settings screens feel more polished.
- Offline message queuing:Messages sent while your signal drops are queued and sent automatically once you’re back online — no need to retype or resend. Learn more
Together, these updates make the respond.io mobile app feel smoother, faster, and more reliable, wherever you're working from.
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