Changelog
Follow up on the latest improvements and updates.
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Tired of scrolling through long message histories to find a file? Now you don’t have to! The new
Attachments tab
is now available on both web and mobile, to help you quickly locate all files shared in a conversation.What’s new:
- A new Attachments tabthat shows all shared files in one place
- Works with files from messages, Broadcasts, Workflows, API messages, and internal comments
- Searchby file name,previewimages,save or shareon mobile, andjump to the original message
Whether you’re at your desk or on the go, it’s now easier than ever to find and manage shared attachments.
👉 How it works on mobile
Note: Only files shared after
12 February 2026
will appear in the Attachments tab for both web and mobile.
You can now start conversations on Messenger using
Facebook message templates
—a new, compliant way to send important updates and notifications to your Contacts.With Facebook message templates, you can:
- Proactively message your Contactsusing approved templates.
- Continue outbound communication confidently, even as message tags are being phased out.
- Stay aligned with Facebook’s latest messaging policieswhile reaching customers at the right time.
This new message templates now serves as your go-to option for use cases previously handled with message tags.
Learn more about Facebook message templates.
AI Agents now show exactly which knowledge sources were used to generate test replies, giving you full visibility into how responses are formed before they go live.
What’s new
🔍
Knowledge source visibility
: See the specific knowledge sources that influenced AI Agent test replies, all in one place.⚡
Faster, clearer debugging
: Quickly pinpoint incorrect, weak, or missing sources so you can fix issues before customers ever see them.âś…
Higher confidence before launch
: Confirm that replies are grounded in the right content — no guesswork, no surprises.Learn how to test AI agents with knowledge sources.
You can now attach files to internal comments in the Inbox, making it easier for teams to share supporting context directly within a conversation.
What’s new
- đź“Ž File attachments in internal comments: Upload images, documents, audio, or videos when leaving internal notes in the Inbox.
- đź‘€ Better team context: Share screenshots, receipts, or reference files alongside comments to improve clarity and collaboration.
- đź—‚ Centralized access: Files attached to internal comments are saved with the conversation and are visible only to your team, not to Contacts.
Learn more about attaching files to internal comments.
AI Agents can now add or remove Contact tags during conversations, making it easier to categorize Contacts and personalize customer experiences automatically.
What’s new
- 🏷️ Tag updates:Let AI Agents add or remove existing tags based on conversation intent, behavior, or context.
- ⚡ Automation-friendly:Use tags to enable the right actions at the right time.
- ✨ Easy tag selection:Use%to select tags directly from your workspace when configuring instructions.
Learn how to set it up here.
📺 But that’s not all! AI Agents can now adapt how they respond and act based on the channel (e.g. WhatsApp, TikTok, Messenger and more) —
adjusting tone, length, style, and actions
so conversations feel more natural, relevant, and engaging from the very first message. Learn more here.
We’ve launched the official respond.io SDK — designed to make it easier and faster for developers to build custom integrations using our API.
What’s inside:
- Easy-to-use methods for sending messages, managing contacts, and handling conversations.
- Cleaner code with less setup and boilerplate.
- Ideal for building bots, CRMs, and custom tools.
Whether you’re connecting internal systems or creating automation, the SDK speeds up development so you can focus on building.
👉 Learn more
We’ve added a new layer of protection to your AI-powered features to ensure safer, more responsible use.
What’s new
Messages are now automatically checked before they’re processed by the AI. These guardrails help block:
- Harmful or sensitive content (e.g. violence, self-harm, or severe harassment)
- Jailbreak attempts that try to manipulate the AI or extract internal instructions
How this helps you
You’ll enjoy more secure and reliable AI interactions—giving you peace of mind whether you’re using AI Assist or AI Agents.
No action needed. Just sit back and relax—these guardrails are already working behind the scenes for AI Assist and AI Agents.
AI Assist just got a major upgrade—it can now understand
audio messages
as part of the conversation context.What’s new
- When a Contact sends a voice message, AI Assist automatically takes it into account. No more missing context when customers speak instead of type.
How this helps you
- With both text and voice in the mix, AI Assist gives better responses—fewer misunderstandings, smoother conversations, and a more human touch.
No action needed. Just keep using AI Assist as usual. It now listens as well as it reads—so every word counts, whether typed or spoken 🎧✨
You can now use
prompt templates
when configuring your AI Agents! These ready-made templates help you quickly add structured, best-practice prompts to your agent’s Instructions
and Actions
, with minimal tweaks required.Why it matters:
- Faster setup– Start from proven templates instead of writing prompts from scratch.
- More consistent agent behavior– Define clear flows, boundaries, follow-ups, and handoffs.
- Fewer errors and guesswork– Templates help agents stay within scope and escalate when needed.
Pick a prompt template, customize it to your specific needs, and get reliable AI Agent results with less effort.
Learn how to use prompt templates here.
You can now test how your AI Agent listens and responds to
audio messages
to reflect real customer conversations more accurately. Here’s what’s new:
🎤
Test audio messages:
Record and send voice messages directly inside the testing panel.đź§
Audio is transcribed for AI understanding:
The AI Agent will use the transcription as context to generate responses.Learn how to test AI Agents with audio here.
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