Changelog
Follow up on the latest improvements and updates.
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Never miss it again when someone mentions you in their Instagram Story. You can now choose whether Story mentions automatically open a conversation — just like any incoming message.
What’s new
- Story mentions toggle: Turn it on in Instagram Channel settings to open a conversation automatically — it's off by default for existing Instagram Channels.
- Workflows:Â Trigger automations when a conversation opens from a Story mention or reply, using a new trigger variable.
- Integrations:Â The New Incoming Message webhook now includes Story mentions as a message type (Zapier, Make and n8n).
Catch interested Contacts the moment they mention you — before the conversation goes cold.
Set how long your AI Agent waits before replying, so it can factor in everything a Contact sends — even across several messages — before responding.
What’s new
- Wait time:Set from 1 second up to 5 minutes in Advanced Settings, per AI Agent, before it starts processing a reply.
- Reset timer:Each new message from the Contact resets the timer, so it waits until they're done before responding.
- Total reply time:Â A Contact sees a reply only after both the wait time and the AI Agent's processing time have passed.
Note
: Wait time applies to chat conversations only. It doesn’t affect AI Agent follow-ups, Actions, or system messages.
Your Voice AI Agent just got a performance upgrade. Calls feel quicker and answers are more reliable.
- Lower latency on every call— callers wait less for answers, especially when the agent looks something up.
- More reliable reasoning— fewer callers drop off before getting an answer.
Enjoy faster, smoother calls. 🎉
Showcase 2-10 products in a single, scrollable WhatsApp message — each with its own image, text, and buttons.
What's new:
- Carousel templates: Create message templates with 2–10 scrollable cards under a new “Carousel” sub-category in Marketing templates.
- Card customization: Add product images or videos, dedicated body text per product, and 1–2 CTA buttons per card.
- Supported modules:Â Send carousel templates via Inbox, Broadcasts, Workflows, and API integrations (Make, Zapier, n8n).
AI Agents can now send files and images as rendered attachments — no more plain links that send Contacts clicking out of the conversation.
Images show as inline previews. Documents appear as file chips with the filename and type. All attachments land in the Attachments tab.
Starting July 2026, Contacts can adopt usernames to message your business without sharing their phone number.
What’s new:
- Automatic Contact identification:Respond.io identifies Contacts with their BSUID if there’s no phone number, so your business continues conversations as usual.
- Request phone number button:Let Contacts share their phone number directly in the conversation — available in Marketing and Utility message templates.
- Integration support:Â Webhook events and the Developer API now include BSUID, so your third-party integrations can map and sync Contacts even when no phone number is available.
AI Agents just got better at keeping up with your conversations! They can now recognize when they’ve been assigned to a conversation or when a closed conversation is reopened by a Contact. This gives them more context to greet Contacts, continue follow-ups or route conversations the right way.
Here’s what’s new:
- Knows when it’s assigned:Your AI Agent can greet Contacts or take the next step when assigned by a human agent, Workflow or another AI Agent.
- Spots reopened conversations:Your AI Agent can tell when a Contact comes back to a closed conversation.
- Works with event-based instructions:Add prompts like “When you are assigned…” or “When a conversation is reopened…” to guide what your AI Agent should do.
To get started, update your AI Agent instructions with assignment or reopened conversation scenarios. Learn more
Here's what's new:
- Contact source tracking:Track where your Contacts come from the moment they reach out through a Growth Widget.
- Reports:Â Compare widget performance to see which campaigns are bringing in the most Contacts.
- Workflows:Â Trigger automations based on which widget started the conversation using three new trigger variables.
Connect Cal.com with respond.io to view meetings and share booking links from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Share Cal.com booking links without leaving respond.io — select an event type and the link copies to clipboard.
Go to
Settings > Integrations > Cal.com
to connect your account.
Want a clean inbox and accurate reporting? Inactive conversations now close automatically, so your team works from a focused Inbox with resolution times that actually reflect their effort.
Here's what's included:
- AI-generated category and summary added with every closed conversation
- Configurable auto-close timer to match how your team works
- Closing source visible in Reports > Conversationsto track how every conversation was closed
Configure and enable these settings in
Workspace Settings > Conversations
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