Changelog
Follow up on the latest improvements and updates.
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Connect Google Calendar with respond.io to view meetings from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Click the new button âManage Google Calendarâ, so you can go to Google Calendar to create and edit meetings.
Go to
Settings > Integrations > Google Calendar
to connect your account.
Use the new Follow Up on Missed Call template to respond to unanswered incoming calls without lifting a finger. The moment a call goes unanswered, it opens a conversation, assigns it to the right agent or team, and sends the contact a follow-up message.
The template comes pre-configured with the trigger, assignment, and message already set, so you can publish it as is or edit any step to fit your team. Find it in Workflows under templates.
Publish the template today so no missed call sits unanswered while your team catches up.
TikTok Business Messaging is now available to organizations registered in the US. Connect your TikTok Business Account the same way every other supported region does, and start managing TikTok conversations directly in respond.io.
Once connected, incoming TikTok messages appear in your Inbox alongside every other Channel â no separate tool needed to keep up with your TikTok audience.
Connect your TikTok Business Account today to start responding to TikTok conversations from respond.io.
Learn more about TikTok Business Messaging.
Add collaborators to a conversation to loop in specialists, get extra support, or hand off part of a conversation without reassigning it!
Whatâs new
- Add a collaborator: Loop a teammate into any conversation â they get full access to reply, comment, and act on it just like the assignee.
- Collaborations Inbox: Every conversation you're collaborating on lives in one place.
- Notifications: Get pinged for conversations you're collaborating on.
- See and filter by collaborator: Check who's involved in the Inbox's conversation list or Contacts table, and filter by collaborator in either module.
Your browser tabs now tell you what's waiting before you click in. The title shows the unread count, Contact name, and Workspace for the conversation open in that tab, updating in real time as messages arrive.
Each Workspace also shows a colored dot on the tab:
- đ´ solid when something's assigned to you
- â hollow for unread activity that isn't yours.
Incoming calls flash the tab title too â hard to miss even on a muted or unfocused tab.
Weâre excited to introduce the
Microsoft 365 and Outlook Channel
on respond.io! Now all your emails are in one place for unified conversations.What's new
- Microsoft 365 and Outlook Channel: Connect your Microsoft 365 or Outlook account to start sending and receiving emails directly in the Inbox.
- Workflows: Route and automate Outlook email replies.
- Reports: Track how your Microsoft 365 and Outlook Channel performs.
We've made two improvements to the respond.io mobile app: refreshed key areas, and improved reliability when your connection isn't perfect.
Hereâs whatâs new:
- Cleaner sign-in:Signing in and resetting your password now feels clearer, with easier access to your preferred email app.
- Refreshed notifications:The notifications screen has a cleaner, more consistent look across all tabs.
- Simpler settings:Notification preferences now apply instantly, and settings screens feel more polished.
- Offline message queuing:Messages sent while your signal drops are queued and sent automatically once youâre back online â no need to retype or resend. Learn more
Together, these updates make the respond.io mobile app feel smoother, faster, and more reliable, wherever you're working from.
Need to save an image from a conversation? Drag it straight out of the Inbox and drop it into any local folder. You get the full-size original â the same quality the Contact sent, not a compressed thumbnail.
We've also made data export more flexible â choose any custom date range up to 365 days for Conversations, Messages, and Failed Messages exports.
Learn more about saving images from the Inbox or exporting data with a custom date range.
Starting from your next billing cycle, your AI features keep running smoothly, even if AI usage exceeds your plan's included credits.
How it works:
- Activates automatically:No setup needed. Starting from your next monthly cycle, on-demand kicks in when you go over your included credits
- Billed monthly:Â If you go over your limit, AI Credit On-Demand is billed on a monthly basis to your invoice
- Track your usage anytime:See your AI Credit usage in Organization Settings > Billing & Usage
Note: AI Credit On-Demand is available on current paid plans only.
Copilot is your AI assistant that knows its way around our platform. Ask it a product question, get it to build an AI Agent, or have it take you to any module â without leaving what you're working on.
What's new
- AI Agent Builder:Â Describe the agent you need and Copilot drafts it in full, then runs test cases against the draft so you can see how it behaves before it goes live.
- Product Q&A:Â Every answer comes from the respond.io Help Center, so it traces back to a real doc. When the docs don't cover your question, Copilot says so and points you to our Support Team.
- Navigation:Â Ask Copilot to open a module and it takes you there, based on your role and Workspace permissions.
- Files and languages:Â Copilot reads screenshots and file attachments, and replies in the language you write in.
- No AI Credits:Â Copilot is free to use and doesn't consume any of your AI Credits.
- You stay in control: Copilot can't save or publish an AI Agent. Every change is yours to review, and you clickÂPublish yourself.
Note:
 Copilot is available to Workspace Owners and Managers.Load More
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