Changelog
Follow up on the latest improvements and updates.
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Need to save an image from a conversation? Drag it straight out of the Inbox and drop it into any local folder. You get the full-size original â the same quality the Contact sent, not a compressed thumbnail.
We've also made data export more flexible â choose any custom date range up to 365 days for Conversations, Messages, and Failed Messages exports.
Learn more about saving images from the Inbox or exporting data with a custom date range.
Starting from your next billing cycle, your AI features keep running smoothly, even if AI usage exceeds your plan's included credits.
How it works:
- Activates automatically:No setup needed. Starting from your next monthly cycle, on-demand kicks in when you go over your included credits
- Billed monthly:Â If you go over your limit, AI Credit On-Demand is billed on a monthly basis to your invoice
- Track your usage anytime:See your AI Credit usage in Organization Settings > Billing & Usage
Note: AI Credit On-Demand is available on current paid plans only.
Copilot is your AI assistant that knows its way around our platform. Ask it a product question, get it to build an AI Agent, or have it take you to any module â without leaving what you're working on.
What's new
- AI Agent Builder:Â Describe the agent you need and Copilot drafts it in full, then runs test cases against the draft so you can see how it behaves before it goes live.
- Product Q&A:Â Every answer comes from the respond.io Help Center, so it traces back to a real doc. When the docs don't cover your question, Copilot says so and points you to our Support Team.
- Navigation:Â Ask Copilot to open a module and it takes you there, based on your role and Workspace permissions.
- Files and languages:Â Copilot reads screenshots and file attachments, and replies in the language you write in.
- No AI Credits:Â Copilot is free to use and doesn't consume any of your AI Credits.
- You stay in control: Copilot can't save or publish an AI Agent. Every change is yours to review, and you clickÂPublish yourself.
Note:
 Copilot is available to Workspace Owners and Managers.
Hunting for a conversation used to mean going to the right module first, then searching â and if you needed to find someone by company name or ID, building a segment or an advanced filter. Not anymore.
What's new:
- Search from any page â PressÂCmd+K on Mac orÂCtrl+K on Windows to open the command palette from anywhere on the platform, then start typing to search by name, email, phone number or contact ID.
- Or search any field you've set up â TypeÂconversation@, pick a contact field, and find everyone whose field contains what you type. Company name, account number, whatever you store. No segment or advanced filter required.
- Act without switching context â In the Inbox, assign, snooze, close, update the lifecycle stage or copy a Contact ID directly from the palette.
You can also jump to any page you have access to without touching the navigation bar.
Note:
 Keyboard shortcuts and search prefixes stay in English regardless of your workspace language.Less hunting, more responding. đ
Connect Calendly with respond.io to view meetings and share booking links from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Share Calendly booking links without leaving respond.io â select an event type and the link copies to clipboard.
- Navigate the redesigned Integrations page to find and manage your connected tools by category.
Go to
Settings > Integrations > Calendly
to connect your account.
Never miss it again when someone mentions you in their Instagram Story. You can now choose whether Story mentions automatically open a conversation â just like any incoming message.
Whatâs new
- Story mentions toggle:Â Turn it on in Instagram Channel settings to open a conversation automatically â it's off by default for existing Instagram Channels.
- Workflows:Â Trigger automations when a conversation opens from a Story mention or reply, using a new trigger variable.
- Integrations:Â The New Incoming Message webhook now includes Story mentions as a message type (Zapier, Make and n8n).
Catch interested Contacts the moment they mention you â before the conversation goes cold.
Set how long your AI Agent waits before replying, so it can factor in everything a Contact sends â even across several messages â before responding.
Whatâs new
- Wait time:Set from 1 second up to 5 minutes in Advanced Settings, per AI Agent, before it starts processing a reply.
- Reset timer:Each new message from the Contact resets the timer, so it waits until they're done before responding.
- Total reply time:Â A Contact sees a reply only after both the wait time and the AI Agent's processing time have passed.
Note
: Wait time applies to chat conversations only. It doesnât affect AI Agent follow-ups, Actions, or system messages.
Your Voice AI Agent just got a performance upgrade. Calls feel quicker and answers are more reliable.
- Lower latency on every callâ callers wait less for answers, especially when the agent looks something up.
- More reliable reasoningâ fewer callers drop off before getting an answer.
Enjoy faster, smoother calls. đ
Showcase 2-10 products in a single, scrollable WhatsApp message â each with its own image, text, and buttons.
What's new:
- Carousel templates:Â Create message templates with 2â10 scrollable cards under a new âCarouselâ sub-category in Marketing templates.
- Card customization:Â Add product images or videos, dedicated body text per product, and 1â2 CTA buttons per card.
- Supported modules:Â Send carousel templates via Inbox, Broadcasts, Workflows, and API integrations (Make, Zapier, n8n).
AI Agents can now send files and images as rendered attachments â no more plain links that send Contacts clicking out of the conversation.
Images show as inline previews. Documents appear as file chips with the filename and type. All attachments land in the Attachments tab.
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