Changelog
Follow up on the latest improvements and updates.
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Respond.io's MCP server is now publicly hosted. Connect from a native connector in supported AI clients, such as Claude and ChatGPT, or with the published MCP server URL â no local installation or infrastructure to maintain.
Signing in uses OAuth, so no Workspace credentials are ever shared with the AI client. Every connected session respects your current respond.io permissions, updating immediately if they change.
Connect your Workspace today and put your AI assistant to work across the actions you already use through MCP. Learn more about the respond.io MCP server.
Just like on web, you can now
make and receive Messenger calls right from the mobile app
, helping you stay responsive wherever you are.Whether youâre following up or handling urgent requests, you can take conversations beyond chat and resolve them faster with voice â anytime, anywhere.
Whatâs new:
- Call from anywhere:Make and receive Messenger calls directly from your mobile Inbox.
- Respond in real time:Handle time-sensitive conversations faster with voice.
- Seamless experience:View call events and manage conversations in one place, just like on web.
- Never miss a call:Get push and in-app notifications for incoming calls.
⨠Keep conversations flowing â even when youâre away from your desk.
đ Learn more about Messenger Calls for mobile here.
You can now make and receive Messenger voice calls directly from your respond.io Workspace! Start real-time conversations, resolve issues faster, and strengthen relationshipsâwithout leaving the Inbox.
Now, you can:
- Call Messenger Contacts directly from the Inbox
- Receive incoming calls and answer them in-app
- View call logs alongside chat history
Note: Supported in all countries where Messenger business messaging is available. See the full list here.
Give your business the voice it deservesâstart calling with Messenger Calls today!
Learn more about Messenger Calls here.
đą Weâre also bringing Messenger Calls to mobile soonâstay tuned!
Respond.io now keeps you Online for as long as your tab stays open and connected. You're only marked Offline when the connection actually drops â tab closed, device asleep, or connection lost.
This means your team's status reflects who's actually around. Incoming conversations get routed to someone available to pick them up.
Note: Existing inactivity timeout settings still apply. No action is required on your end.
Learn more about User Activity Status.
AI Agents just got their latest model upgrade to GPT-5.6: faster replies, more accurate actions.
No action needed â just sit back and enjoy a smoother AI Agent experience.
Learn more about AI Agents
Catch instruction issues before they affect how your AI Agent works. You can now review your AI Agentâs instructions and enabled action instructions, see what needs attention and apply suggested fixes â all from the AI Agent configuration page.
Whatâs new
đÂ
Review your instructions:
Check for issues such as invalid references, incorrectly configured actions, unsupported instructions and conflicting guidance.đÂ
Review issues individually:
See each issue in plain language, then choose to Review
it or Ignore
it for the current review.đÂ
Preview fixes before applying:
Edit suggested fixes, choose which ones to apply and preview the changes before confirming. Your instructions wonât change automatically.Note:
Review checks your AI Agentâs instructions and configuration. It doesnât simulate conversations or test how your AI Agent will respond to Contacts.Spend less time troubleshooting instructions after your AI Agent is live, and get a clearer signal of what needs attention before you publish.
Connect Google Calendar with respond.io to view meetings from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Click the new button âManage Google Calendarâ, so you can go to Google Calendar to create and edit meetings.
Go to
Settings > Integrations > Google Calendar
to connect your account.
Use the new Follow Up on Missed Call template to respond to unanswered incoming calls without lifting a finger. The moment a call goes unanswered, it opens a conversation, assigns it to the right agent or team, and sends the contact a follow-up message.
The template comes pre-configured with the trigger, assignment, and message already set, so you can publish it as is or edit any step to fit your team. Find it in Workflows under templates.
Publish the template today so no missed call sits unanswered while your team catches up.
TikTok Business Messaging is now available to organizations registered in the US. Connect your TikTok Business Account the same way every other supported region does, and start managing TikTok conversations directly in respond.io.
Once connected, incoming TikTok messages appear in your Inbox alongside every other Channel â no separate tool needed to keep up with your TikTok audience.
Connect your TikTok Business Account today to start responding to TikTok conversations from respond.io.
Learn more about TikTok Business Messaging.
Add collaborators to a conversation to loop in specialists, get extra support, or hand off part of a conversation without reassigning it!
Whatâs new
- Add a collaborator: Loop a teammate into any conversation â they get full access to reply, comment, and act on it just like the assignee.
- Collaborations Inbox: Every conversation you're collaborating on lives in one place.
- Notifications: Get pinged for conversations you're collaborating on.
- See and filter by collaborator: Check who's involved in the Inbox's conversation list or Contacts table, and filter by collaborator in either module.
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