Message Contacts in their phone’s default messaging app. Connect Twilio RCS to send and receive messages with a verified sender profile and rich media, right from respond.io.

We’ve also updated the Twilio SMS connection page to match the new Twilio RCS one.

You'll need a Twilio account with an approved RCS Sender to get started. Coverage depends on the region and your Contact’s carrier.

Your AI assistant and Copilot can now build Workflows for you. Describe the automation you need or pick a respond.io template. You get a draft Workflow to inspect and edit.

Before anything goes live, validation flags missing settings, invalid references, and dead-end branches. Tests show the results and any side effects before you publish. Publishing, stopping, and deleting each wait for your confirmation.

Turn your next automation idea into a Workflow today. Learn more about building Workflows through MCP.

Copilot can now do more than answer questions and build AI Agents. Ask it in plain language to update a Contact, assign a conversation or create a Contact field, and Copilot takes care of it.

Copilot asks for your approval before it changes anything, and it can only do what your role and permissions allow. As we add new actions to the respond.io MCP server, Copilot can use them too.

Open Copilot and ask it to handle your next task. Learn more about Copilot.

Your AI Agent is now running on our latest model upgrade. The clearer your instructions, the more closely it follows them.

Replies stay reliable across all your use cases. Your instructions, actions, and knowledge sources work as usual, with nothing extra to set up.

Learn more about AI Agents.

Voice AI Agent now includes two new voices: Jade, with a French accent, and Keren, with a Brazilian accent. Both were selected and validated with customers in these markets, so your AI Agent sounds natural to callers in France and Brazil.

Select either voice from the same Choose AI Agent voice dropdown in Handle calls advanced settings — no new setup required. Test it with Test AI Agent before publishing to confirm it fits your greeting and call instructions.

Update your AI Agent's voice to start sounding native to more of your Contacts. Learn more about Voice AI Agent voices

The HubSpot integration now keeps existing Contact data up to date automatically.

Learn more about HubSpot Contact sync.

Every closed conversation now gets a sentiment label — Positive, Neutral, or Negative — with a one-sentence reason. AI reviews the Contact's messages when the conversation closes, whether a human agent or an AI Agent handled it.

Filter the Inbox by sentiment to open only the conversations that need a follow-up. Trigger a Workflow on a negative close to alert a manager or reassign the conversation. Group Reports by sentiment to track how Contact sentiment moves month over month.

Sentiment is available on all plans. Enable it in Workspace settings to start scoring conversations as they close.

Lifecycle Reports now show exactly how each Contact moves through your funnel. The new Lifecycle Transitions Log, at the bottom of > , lists every stage change with the Contact, the from and to stages, and the date it happened.

Each entry also shows who or what made the change: an agent, an AI Agent, a Workflow, or an integration like Zapier or the Developer API. For Contacts from paid ads or Growth Widgets, you'll see the ad campaign, ad group, ad, or widget they came from.

New filters let you narrow the log by stage and compare performance by user, AI Agent, or change source across the whole report. Export the log to CSV to audit changes or analyze them in your own tools.

From , Meta is changing how it charges for WhatsApp messages. Here’s what’s changing:

Estimate your costs with our WhatsApp Pricing Calculator, and view the Meta rate cards.

Your AI Agent setup just got a major upgrade! New layout, a smarter save and publish flow, and AI skills that are easier to add than ever.

Build with more confidence, and publish only when you're ready.

Learn more about AI Agents.