It is worrying that lately, when I have requested a solution to a specific issue with the operation of the platform, the answer is that they do not have this option and do not provide alternatives, or even worse, the need for a function is evident and we are going for a year and it is not even in the process of implementation. There is evidence of a low quality of service, in response to new requirements, based on new features or improvements detected and reported to Respondio.

It's a long time, so that we don't currently have a solution, we're talking about almost 10 months

You refer me to a link, where they request the same thing that I require, and still no solution? according to what I can see this request was made since January? and still no solution, is that so, or did I misunderstand?

Very necessary

want this function，because we have many department

i'm looking exactly at this. i need to add a second whatsapp channel and restrict agent to use only the proper channel