AI Agent: Increase Action Field Character Limits
Wong Yi Teng
Business Problem
AI Agent actions have limited space for scenario prompts:
- Handle Calls action supports up to 2,000 characters.
- Other actions (e.g. Close Conversation, Assign to Agent/Team, Update Contact Field, HTTP Request) support up to 1,000 characters.
This makes it difficult to define detailed conditions, business rules, routing logic, and edge cases. Users often move this logic into the main Instructions field, making configurations harder to maintain.
Desired Outcome
Increase the limits:
- More than 2,000 characters for Handle Calls action.
- More than 1000 characters for standard AI Agent actions.
This will let users keep clearer, action-specific rules within each action, reducing reliance on the main Instructions field and helping the AI Agent execute actions more reliably.
Current Workaround
Users must shorten their requirements or move action-specific logic into the main Instructions field.
N
Nabilah Binti Salleh
Merged in a post:
Voice AI Agent: Increase “Handle Calls” AI Action Limit to be more than 2000 Characters
J
Joanne Ang
Business Problem
Currently, the Voice AI Agent’s Handle Calls action supports up to 2,000 characters for its scenario prompt. This limits users who need to define detailed call-handling conditions, business rules, routing logic, or edge cases within the action.
Desired Outcome
Increase the character limit for the Voice AI Agent’s Handle Calls action to more than 2000 characters.
This will allow users to:
- Define clearer and more complete call-handling scenarios.
- Keep detailed rules within the action instead of the main Instructions.
- Maintain Voice AI Agent configurations more easily.
Current workaround
Users must shorten their requirements or move call-handling logic into the main Instructions field, making the configuration harder to maintain.
N
Nabilah Binti Salleh
Merged in a post:
AI Agents: Increase character limits for Action prompts (Update contact fields)
H
Huy Bui
Business Problem:
The current character limit of 1,000 characters in the “Update Contact Fields” prompt section within AI settings is restrictive for complex or detailed instructions. This limitation makes it difficult to fully define logic, conditions, or context needed for accurate and optimized AI behavior.
Desired Outcome:
Increase the character limit for the “Update Contact Fields” prompt section from 1,000 to 3,000 characters.