AI Agent: Increase Chat History Context Window
Wong Yi Teng
Business Problem:
Currently, the AI Agent can only reference the last 20 messages in a conversation. Any messages beyond that are ignored and “forgotten” by the AI Agent.
This limitation becomes a real issue in long conversations — for example, when the AI is collecting information in the middle of a chat but the user continues to ask other questions. Once the conversation exceeds 20 messages, the AI Agent might lose track of previously provided details, causing it to repeat questions or miss important context.
Desired Outcome:
Enable the AI Agent to access a larger conversation history — ideally beyond the current 20-message limit — so it can maintain full context throughout longer conversation. This would prevent repetitive questioning and ensure a smoother, more intelligent interaction for the end user.
N
Nabilah Binti Salleh
Merged in a post:
CHAT HISTORY
Gerencia Diskat
If you don't recognize the chat history, you should take the chat history to be able to answer customers better, since it sometimes asks the customer for data again when you are there, so maybe we can increase the reach so that you can read the historical conversation well.