Business Problem

Currently, AI Agent instructions support up to 10,000 characters. While this is an improvement from the previous 5,000-character limit, it can still restrict users who need to define:

• Detailed persona and brand voice guidelines

• Complex behavioral rules and escalation logic

• Business-hours-based responses

• Edge-case handling (e.g. file failures, coexistence scenarios, channel-specific behavior)

• Compliance or regulatory messaging requirements

As AI Agents are increasingly used as first-line support, users need more space to accurately reflect real operational workflows and brand communication standards.

Desired Outcome

Increase the AI Agent instruction character limit from 10,000 to 20,000 characters.

This will allow users to:

• Create richer, more precise AI personas

• Reduce ambiguity in AI responses

• Centralize complex logic within the instruction set instead of relying on workarounds

• Improve AI response quality, consistency, and alignment with business needs