Business Problem:
Currently, the idle branch timer setting only allows a maximum of 15 minutes before ending the AI Agent step and passing the workflow to the idle branch. This timing should be more flexible to allow a more customised workflow, especially if platform users want to allow their customers more time to respond.
Desired Outcome:
The time to trigger idle branch from the contact idling should be more flexible instead of allowing a maximum timer of 15 mins so as to allow more time for the contact to respond.