AI Agent: Typing Indicator
complete
A
Adam Teo
Currently, we have typing indicators for both contacts and users. Users can see a typing indicator when other users are replying to contacts, and contacts can see a typing indicator when agents are replying to them (in supported channels).
We are now looking to implement typing indicator for AI Agent, where its behavior will mirror that of actual users.
Business problem:
- As a user, I want to know when an AI Agent is generating a response to a contact, so that I can focus on other leads that need attention and avoid sending duplicate replies.
Desired outcome:
- Typing indicator showing when AI Agent is generating response
- Reduce duplicated replies
Use Cases:
- Checking if AI Agent is generating responses
- Allowing contacts to see when a reply is coming (in supported channels)
- Prioritizing leads requiring manual follow-up
N
Nabilah Binti Salleh
marked this post as
complete
💬⚡ Chat more naturally with AI Agents! Contacts and agents can now see when your AI Agent is replying—just like a real teammate. Conversations feel smoother, more human, and easier to follow.
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S
Shi Hui
marked this post as
in progress