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Wong Yi Teng
Business Problem:
Currently, the Calendly integration lets human agents share booking links and view a Contact's meetings, but the AI Agent can't use it. The AI Agent can only send a link and hope the Contact books. It can't check free times, book, reschedule or cancel, and it never learns whether the Contact booked.
Desired Outcome:
  • The AI Agent uses the Calendly account already connected in Workspace settings, with no extra setup.
  • Ready-made tools to list event types, check free times, book, reschedule, cancel and find a Contact's meetings. Where Calendly doesn't allow direct booking, the AI Agent sends a single-use link with the Contact's details filled in.
  • Users turn each tool on or off per AI Agent and choose which event types it can use.
  • The AI Agent gets each result back, so it can offer times in the Contact's timezone, book, then confirm.
Use Cases:
  • A sales AI Agent offers three demo times, books the one the Contact picks and confirms it.
  • A Contact asks to move their demo; the AI Agent reschedules it.
Current Workaround:
Share a booking link, or set up one HTTP request action per operation against the Calendly API (Advanced and Enterprise plans).