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Wong Yi Teng
Business Problem:
Currently, the Google Calendar integration only shows a Contact's meetings to human agents. The AI Agent can't check free times, book, reschedule or cancel, so businesses that schedule in Google Calendar must hand every appointment to a human. The HTTP request action can't fill the gap, because creating events needs OAuth 2.0 sign-in, which it doesn't support.
Desired Outcome:
  • The AI Agent uses the Google Calendar already connected in Workspace settings, with no extra setup.
  • Ready-made tools to check free times, create events (with a Google Meet link), reschedule, cancel and find a Contact's events.
  • Users turn each tool on or off per AI Agent, and set which calendars, bookable hours, meeting length and buffer time it uses.
  • The AI Agent gets each result back, so it can offer times in the Contact's timezone, book, then confirm.
Use Cases:
  • A dental clinic's AI Agent offers three open slots, books the one the patient picks and confirms it.
  • A client asks to move a consultation; the AI Agent reschedules it.
Current Workaround:
Put a booking page link in the AI Agent's instructions, or a human agent books by hand.