AI Assist: Process Media Files from Incoming Messages
complete
Z
Zy
Business Problem:
Currently, AI Assist is only able to process and respond to text-based inputs. When contacts send images or PDF (e.g., photos of products, receipts, or faulty devices), AI Assist cannot interpret or respond to queries related to the visual content. This creates friction for businesses that rely on visual information from customers to provide support, troubleshoot issues, or confirm product details.
Desired Outcome:
Enable AI Assist to analyze and understand images and PDFs sent by contacts, and generate responses based on the content alongside available knowledge sources.
Z
Zy
marked this post as
complete
This feature is now LIVE! AI Assist can fully interpret images and PDFs as part of the conversation context, giving more accurate responses. With all visual and document content now included, AI Assist delivers a smoother experience overall.
Z
Zy
marked this post as
in progress