AI Assist: Custom AI Assist prompts
Joshua JTC Education
Business Problem
AI Assist is helpful for generating draft replies that agents can review and edit before sending. However, the drafts are currently generated using a generic context, which often results in responses that don’t fully match a business’s tone, rules, or knowledge.
Many teams already invest time configuring custom AI Agent instructions (prompt, behavior guidelines, and knowledge sources), but those configurations cannot be reused when generating AI Assist drafts.
Desired Outcome
Allow users to select a set of custom AI instructions (e.g. from existing AI Agents or predefined instruction templates) when using AI Assist to generate a draft message.
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Nabilah Binti Salleh
Hi Joshua JTC Education - thank you for your request. For the AI Assist feature, you can create custom prompts (which will also use your knowledge sources), see here: https://respond.io/help/workspace-settings/ai-prompts#custom-prompts
If you have any troubles setting this up, please reach out to our amazing support team here: https://respond.io/contact
Joshua JTC Education
Nabilah Binti Salleh hello!
As per my understanding these custom prompts are only for editing pre-written messages, but don't actually write / draft the message itself, therefore don't quite fit the use-case. However, please let me know if I've missed anything here.