Attachments / File Storage: Time-limited access to files sent or received through connected channels
E
Emmanuel Aviles
Business Problem
Files shared through respond.io are accessible via direct URL indefinitely. For some organizations in regulated industries, files remaining accessible long after a conversation ends may not meet their compliance requirements.
Current behavior
- File URLs do not expire
- Files cannot be discovered by iteration — direct URL must already be known
Proposed feature
Organization or Workspace level setting allowing Admins/Owners to configure a URL expiration window (e.g. 24h, 7 days, 30 days), after which the attachment URL returns access denied.
Trade-off
Recipients who don't download within the active window lose access permanently.